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Adelaide Direct Stationers Reviews 1,044

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TrustScore 4.5 out of 5

4.7

Office Supply Store
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Review summary

Created with AI, based on recent reviews

Evaluating 87 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the delivery service for its speed and efficiency, often noting next-day arrivals and friendly drivers. The ordering process is frequently described as easy, especially online, and the products are generally well-received. Many people highlight the excellent service and the helpful, friendly staff who are quick to resolve issues and even source items not listed on the website. However, some customers experienced issues with delayed or incomplete orders, and a few mentioned receiving incorrect products. There were also occasional reports of items being on backorder or, in one instance, a product being of poor quality.

What people talk about most

Delivery service

Clients share positive opinions on delivery service, frequently highlighting swift and prompt deliveries,... See more

Service

Customers consistently note positive experiences with service. Reviewers frequently praise the quick,... See more

Order

Consumers generally find the ordering process to be positive, highlighting the ease of online ordering and... See more

Product

Customers had positive experiences with product. Many reviewers appreciate the good selection, range, and... See more

Staff

Reviewers consistently mention positive feedback about staff. Customers frequently praise the team for being... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Good range of products; great service; prompt, courteous delivery right to the stationery cupboard door!; friendly follow-up when requested; welcome treat of free sweets for the office. ADS is our reg... See more

Company replied

Rated 5 out of 5 stars

Every order is easy to organise online. If I have any queries re products then I give them a call and speak directly to sales. I’m never left waiting on the end of the line! The order is always shippe... See more

Company replied

Rated 5 out of 5 stars

My customer service rep was amazing! The third party delivery company was late in delivering my items and a few of them were now critical. Sam not only followed up the delivery company but made sure t... See more

Rated 5 out of 5 stars

Samantha has been excellent. Very responsive and incredibly helpful. The whole team at ADS are great. Service is excellent and delivery swift. We have been customers for over 10 years..

Company replied

Company details

  1. Office Supply Store

About Adelaide Direct Stationers

Written by the company

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We're Local, We Deliver

 
Adelaide Direct Stationers is Australia's no.1 family owned premier business supplier. With over 20,000 products, shop everything for your business or home in one place!
 
The company won the Australian Office Products Reseller Award a record five times and received the Australian Office Products Dealer of the Decade in 2010. Other achievements include South Australian Police (SAPOL) Preferred Supplier – 2020-2023 and Local Government Association (LGA) Preferred Supplier – 2020-2023.
 
Here at Adelaide Direct Stationers you can shop everything your workplace needs ranging from school supplies, PPE, office supplies, paper, ink and toner, furniture, cleaning and kitchen, technology, washroom and more! We supply guaranteed reliable and high quality products from popular brands such as Artline, Reflex, Northfork, Nood, Fellowes, 3M and more!
 
We are your One-Stop-Shop for all offices no matter how big or small!
 
SHOP NOW

Contact info

4.7

Excellent

TrustScore 4.5 out of 5

1K reviews

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Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 100% of negative reviews

Typically replies within 24 hours

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Rated 4 out of 5 stars

Arrived on time

Arrived on time, always exceptional service, they go the extra mile.

April 29, 2025
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Reply from Adelaide Direct Stationers

Thank you for your kind review.Customer service is our priority so we are happy we met these requirements in your situation

Rated 5 out of 5 stars

Very helpful with how to sign up to…

Very helpful with how to sign up to online and with delayed orders due to overseas shipment issues. Found the experience so far very positive.

April 10, 2025
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Reply from Adelaide Direct Stationers

Thank you very much for your kind words!
Best regards,
Adelaide Direct Stationers

Rated 4 out of 5 stars

Very appreciated service for our company.

The website is amazing, clear and convenient & orders come in extremely quickly.

We do order negatively stocked items quite regularly, therefore put onto back order. though still delivered to office in great timing.

Very appreciated service for our company.

April 10, 2025
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Reply from Adelaide Direct Stationers

Thankyou for your kind review

Rated 4 out of 5 stars

Informing us that our order has been…

Informing us that our order has been delivered is useful as orders don't always get delivered to right are

April 10, 2025
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Reply from Adelaide Direct Stationers

Thank you for your kind review!
Kind regards,
Adelaide Direct Stationers

Rated 5 out of 5 stars

smooth and easy ordering

smooth and easy ordering. delivery was quick and correct. handy for buying our soft drinks/water

April 8, 2025
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Reply from Adelaide Direct Stationers

Thanks for your review!

Rated 4 out of 5 stars

Hi all

Hi all, good as usual, still waiting for the rest of the order...

March 26, 2025
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Reply from Adelaide Direct Stationers

Thankyou for your reviie.You did have a backorder which was released yesterday

Rated 3 out of 5 stars

Labelling

Unfortunately, the boxes of paper that I ordered were not marked as belonging to my Department and therefore were picked up by someone else in the Company. :(

March 24, 2025
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Reply from Adelaide Direct Stationers

Thankyou Lynda for the feedback.This procedure has now been addressed internally

Rated 1 out of 5 stars

1st order placed and wrong product…

1st order placed and wrong product supplied, no invoice or cart note with order. Wrong product collected however the right item has still not been supplied.

2 x units ordered of binding covers but only 1 supplied, no record that the other was on back order

March 14, 2025
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Reply from Adelaide Direct Stationers

Apologies for this miscommunication. we have addressed with the internal team regarding the notification of your BO.

Please be assured this is being addressed for you next order. :)

Kind regards
ADS

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