Good range of products; great service; prompt, courteous delivery right to the stationery cupboard door!; friendly follow-up when requested; welcome treat of free sweets for the office. ADS is our reg... See more
Company replied
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
Every order is easy to organise online. If I have any queries re products then I give them a call and speak directly to sales. I’m never left waiting on the end of the line! The order is always shippe... See more
Company replied
My customer service rep was amazing! The third party delivery company was late in delivering my items and a few of them were now critical. Sam not only followed up the delivery company but made sure t... See more
Samantha has been excellent. Very responsive and incredibly helpful. The whole team at ADS are great. Service is excellent and delivery swift. We have been customers for over 10 years..
Company replied
Company details
About Adelaide Direct Stationers
Written by the company
We're Local, We Deliver
Contact info
2A Cardiff Court , 5094, Cavan, Australia
- (08) 8164 5700
- admin@adelaidedirectstationers.com.au
- adelaidedirectstationers.com.au
4.7
Excellent
1K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 100% of negative reviews
Typically replies within 24 hours
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Friendly staff and willingness to assit
August 12, 2025
Reply from Adelaide Direct Stationers
Thank you so much for your kind words! We’re glad to hear our team made you feel welcome and assisted you well. We truly appreciate your support and look forward to helping you again!
a bit expensive
The price for bic pens 50 box more than double Officeworks!
Apart from that great service
August 5, 2025
Reply from Adelaide Direct Stationers
Thank you for your feedback and kind words about our service! We’ve updated our pricing to better match competitors like Officeworks, so you can now enjoy great value along with our reliable service. We appreciate your support and are always here if you need anything else!
Great service and easy to order
Always easy to order and the service is impeccable. I love that I can request products that are not on the website.
July 25, 2025
Reply from Adelaide Direct Stationers
Thankyou for your 5 star review!
Great website and always quick delivery
July 22, 2025
Reply from Adelaide Direct Stationers
Thankyou for your 5 star review!
Reply from Adelaide Direct Stationers
Thank you so much for the great feedback! We're glad to hear you found the ordering process easy and that your delivery arrived quickly. It's always our goal to provide a smooth experience and quality products—thanks again for your support!
Your prices have close to doubled.
Your prices have close to doubled.
I am looking for a new supplier.
July 14, 2025
Reply from Adelaide Direct Stationers
Thankyou for sharing this. A team member will be in touch with you.
Reply from Adelaide Direct Stationers
Thankyou for your 5 star review :)
Reply from Adelaide Direct Stationers
Thankyou for your kind review :)
Reply from Adelaide Direct Stationers
Thankyou for your kind review!
Reply from Adelaide Direct Stationers
Thankyou for your five star review!
My customer service rep was amazing
My customer service rep was amazing! The third party delivery company was late in delivering my items and a few of them were now critical. Sam not only followed up the delivery company but made sure that she had a back up plan to ensure the critical items were recieved that day. Absolutely turned what could've been a real disappointing experience where I was contemplating not using them again to restore faith in the GOOD OLD FASHIONED CUSTOMER SERVICE
June 16, 2025
Reply from Adelaide Direct Stationers
Thankyou for the five star review!
Reply from Adelaide Direct Stationers
Thank you Tina for your kind words! We're glad to hear you found our service fast, efficient, and reliable. We appreciate your support and look forward to working with you again!
Great service
Online ordering was easy, communication about the coming delivery was excellent and delivery speedy. Well Done ADS. Would definitely recommend this company.
June 2, 2025
Reply from Adelaide Direct Stationers
Thank you very much for your kind review!
Best regards,
Adelaide Direct Stationers
It was an easy process to order my…
It was an easy process to order my stock and I was kept informed of the delivery times
May 16, 2025
Reply from Adelaide Direct Stationers
Thank you very much for your kind review!
Best regards,
Adelaide Direct Stationers
I gave you three stars because your…
I gave you three stars because your warehouse staff forgot to include one of my items which was included in the delivery docket.
May 15, 2025
We have been loyal customers if ADS for…
We have been loyal customers if ADS for many years
I needed to return product and swap for another product.
I was advised there was a restocking fee which I felt was not appropriate. I returned the product and sourced the product elsewhere
Sometimes I think you need to check customer loyalty before applying fees
Not likely to continue to buy or recommend ADS
May 8, 2025
Reply from Adelaide Direct Stationers
Thankyou for your feedback.We introduced a nominal fee due to rising admin/freight costs.We offer to pick up all goods incorrectly ordered or faulty goods within our drivers range to save clients the inconvenience of them having to courier or use their own staff.Their is a cost and associated admin costs putting that stock back on the shelf raising credits etc.In some cases we have to return goods back to a supplier interstate where we incur their restocking fees and also interstate freight costs which can often cost way more than the $12.00 charge which is why we have been forced to introduce a charge if goods are returned to client error.We do not charge if goods are faulty
Order was received very promptly
May 7, 2025
Reply from Adelaide Direct Stationers
Thankyou for your kind review
Delivery provided within an acceptable…
Delivery provided within an acceptable timeframe & delivery person helpful and assisted with putting photocopy paper.
May 5, 2025
Staff are friendly and helpful
May 4, 2025
Reply from Adelaide Direct Stationers
Many thanks for your kind review
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