Admiral Slots Reviews 

142
TrustScore 3.5 out of 5

3.6

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Review summary

Created with AI, based on recent reviews

Evaluating 74 reviews, most reviewers were somewhat happy with their experience overall. Customers consistently praise the staff for being friendly, helpful, and welcoming, often offering refreshments and engaging in pleasant conversation. Many people appreciate the positive atmosphere and the overall user experience, finding the venues clean and well-organized. However, some reviewers were not happy with issues related to machine malfunctions, such as connection drops during community games or machines shutting down during bonus features. There are also concerns about staff professionalism, including complaints about inappropriate comments and a lack of support for customers. Additionally, a few customers mentioned uncomfortable conditions due to broken air conditioning and feeling unwelcome by certain staff members.

What people talk about most

Staff

Clients share positive opinions on staff, frequently describing them as friendly, welcoming, and helpful,... See more

Product

Customers had ambiguous experiences with the product, particularly regarding bonus features on games. Some... See more

User experience

Users describe positive interactions with the overall user experience, often highlighting the friendly and... See more

Service

Customers consistently note ambiguous experiences with service, with some reporting very bad experiences,... See more

Location

Reviewers highlight ambiguous aspects of location, with some customers expressing very negative experiences,... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Always a warm welcome, and offered drinks/snacks as soon as I entered, various bonus events ( Cash match, Bingo Etc....) Good selection of machines, although a few of them don't seem to pay out fairly... See more

Rated 5 out of 5 stars

A warm welcome and really helpful, friendly staff. Regular promotions and refreshments on offer are the order of the day. Good choice of machines to play in a clean, comfortable environment. Ha... See more


Company details

  1. Events & Entertainment

Information provided by various external sources

Luxury Leisure Talarius, trading as Admiral, is a market leading provider of slots and gaming entertainment in the UK. Boasting over 230 high street and seaside gaming venues, Admiral offers the ultimate gaming experience, showcasing the best casino and classic slot games available on both the most technologically advanced slot machines and traditional “fruit machines.” Luxury Leisure Talarius is also home to Kwik Tan, a market leading UV Tanning service with over 40 salons across England, and 5 catering outlets, including ‘The Coffee Trader’.


Contact info

3.6

Average

TrustScore 3.5 out of 5

142 reviews

5-star
4-star
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1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Hasn’t replied to negative reviews

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3.6

All reviews

(142)

73 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 2 out of 5 stars

The website is nice and easy to use but…

The website is nice and easy to use but boy are the odds of winning low. Confirmed by 15 free spins on a real money go winning me 40 pence off a £1 per spin stake. 40.... pence... It is very easy to lose a lot of money here so I have self excluded and will go to a place that has better odds. Some of the games are very dated. Just play with money you are prepared to lose, because you will.

July 26, 2022
Unprompted review
Rated 1 out of 5 stars

Disgusting thieving Robbing rats that's…

Disgusting thieving Robbing rats that's what they are pure and simple you can't get people more lower than this company subhuman scum and I hope all the owners have horrible deaths you bunch of rats

June 9, 2022
Unprompted review
Rated 1 out of 5 stars

Joined admiral after hearing nothing…

Joined admiral after hearing nothing but good about the site. My friend referred me, I deposited £25, bet £1 spins and won absolutely nothing back. Spent the last of my money on this website. Very disappointed.
chloeh78

May 10, 2022
Unprompted review
Rated 1 out of 5 stars

absolutely disgusting payout…

admiral have absolutely disgusting payout percentages on the 100 pound jackpot the ones with martians boogie nights etc ive been in admiral 6 times in the last month in 3 different venues and had my eyes ripped out every single time there like vacuum cleaners its almost impossible to get a game for your money and i mean i put hundreds of pounds into them cabinets the chances of getting a jackpot are very very slim there awful i played 5 different cabinets without a jackpot losing about 350 in each cabinet my highest win was 60 quid they are vile as a company theres no wonder the admiral arcades get slagged off all over youtube and gambling forums please avoid at all costs

March 10, 2022
Unprompted review
Rated 1 out of 5 stars

Owe me £150 - SCAM

Owe me £150. No im not salty about losing money more that i tried there new "admiral slot" branches put a ticket in with £150 it was shredded by a machine malfunction. Ive been chasing there "management" about my money for 2 weeks and no one will speak to me. Losing to a bet and losing money to a machine shredding it are two different thigns

February 27, 2022
Unprompted review
Rated 1 out of 5 stars

Rated 1 out of 5 stars

Rated 1 out of 5 stars
2 days ago
Bad environment - Admiral Camberwell
Worst Gambling Experience ever. Staff was unhelpful, very loud and unprofessional. There was someone’s personal music playing in the shop. Customers were walking in and out the shop constantly and some wasn’t even playing machines. At one point i even saw staff buying and smoking illegal substances in the shop. Is this acceptable for your company ? Where’s the management ?!

February 1, 2022
Unprompted review
Rated 1 out of 5 stars

Disgusting place I go and play there…

Disgusting place I go and play there magic 10 slots and most of the time they a reset while playing management say oh we will get it fixed which they don't called in today played said machines same as usual resetting I put 80 in got to 85 pressed collect and there was 10 in the machine the employee filled this machine 3 times all the coins going in are going into the box at bottom of machine and not in the hopper like there supposed to this company should be closed bunch of thieves

December 23, 2021
Unprompted review
Rated 3 out of 5 stars

Not as great as I thought

First of all the staff were lovely and it started off as a great experience winning play back money and sometimes leaving on a win, great venue great games, however I realize now my luck was probably because the venue had just opened, higher pay outs for the first month or so to retain custom!!! lately regardless of which machine I choose or slot I play or the amount of money put in, I barely win 50p to keep playing and this was not a one off this was my last 5 visits....not a penny. So thank you for the first couple of months but I wont' be returning, I understand the concept of gambling but there is certainly no fun in gambling if you don't get the slightest win here and there. I used to enjoy an hour or so, but the money I take in with me is literally gone within minutes, its not worth the effort.

July 6, 2021
Unprompted review
Admiral Slots logo

Reply from Admiral Slots

Hello,

Thank you for taking the time to review our services. Firstly, I would like to apologise for the delay in our response.

We are the market leader in the industry and our customers win regularly – whether that be little and often or big wins occasionally, and we’re sorry you didn’t get to experience this on your most recent visits.

We would love for you to come and try us again; we’d ensure you’d receive the best customer service too!

Please can you email our customer care team at customercare@admiralslots.co.uk and let us know your preferred venue location, as we’d love to welcome you back.

Thank you,
Sarah – Admiral Slots

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