I have been working with the fabulous staff at Adopted.com for several years looking for my biological daughter who was adopted when I was 18. They have been astonishingly helpful, supportive, and ef... See more
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My child was adopted when he was young I have been searching everywhere for Him paying out loads on dna kits and getting nowhere then I can across this adopted.com then uploaded dna with no matches ma... See more
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I was able to connect with a half sibling who used Adopted.com to find our shared biological parent who then helped us reunite and put us in contact! I was unsure how to even start looking for a sibli... See more
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What an awful way to trick people into paying up. I am helping my wife search for her birth mother, we have all very specific information about her mother and entered all the required info to be... See more
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Company details
Information provided by various external sources
Where people come to reunite instantly!
Contact info
11407 SW Amu St, 97062, Tualatin, United States
- (786) 490-2222
- clientcare@adopted.com
- adopted.com
3.8
Great
72 reviews
Replied to 100% of negative reviews
Typically replies within 1 week
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
lovely people
lovely people, so helpful, such a refreshing change than most websites.
September 29, 2024
Unprompted review
Reply from Adopted.com
Claire thank you for taking the time to share your experience on Adopted.com!
People are often surprised when we reply quickly and persist until we find a solution to anything our members reach out for.
Thank you for your kindness, taking the time to acknowledge our effort!
From the Adopted.com Team
I believe that Adopted.com has good intentions, but…
I believe that Adopted.com has good intentions. And I’m sure, at times, they produces results. But I feel that most people will be wasting their money.
When Adopted.com informs you, that you have a 10/10 match, it doesn’t mean much. The matches are so basic. Might as well be, ‘Do you have 2 hands’, ‘Do you breath air? Okay, a little over-the - top, but not far from reality.
In addition, most of the searchers’ don’t help things any! There is a message portion, at the bottom of the member’s profile, where they can add a personal message. Most people add nothing, or say something useless like, “I’d like to find my son.” WOW, how helpful! This is where people need to add any detail they can think of. But so often - they don’t!
So after 2 months of absolutely nothing useful…I cancelled!
July 24, 2024
Unprompted review
Reply from Adopted.com
Mr. Vaughn, thank you so much for your feedback.
We value all input tremendously!
First, you are correct that we have good intentions! For 20 years we have been building and refining our registry to the extent that now people easily find who they are seeking on the very day they register, when the other party is registered with us as well. This easy mutual consent format was my dream when I started the site, and we have realized this goal!
I can assure you the matches are not basic. We ask everyone the same 10 questions, based on things that everyone knows about the adoption situation. This helps us find matches for people even with just the rudimentary information they have. That is what makes our service powerful! It might feel basic, but that is the strength of it - our intelligent system is designed to find a pool of close matches and then you can determine if they are the person you are seeking, using whatever information you have.
I'll share that I might not agree with you that people's choice of personal message is useless if they only share a thought or feeling, but we can all have our own view of this, of course.
If you'd like some support with your search, please don't hesitate to click on the Support button (on any page of the site) to reach us directly. We love helping our members with their searches!
Regards and respect,
Katharine, Founder of Adopted.com
I joined in the uk paid £14.99 the…
I joined in the uk paid £14.99 the problem is you can’t really search properly for someone it’s not just directed for your country so the lists of possibles are from other countries unless someone. Is doing the same as you it’s most likely your not going to find them there’s no work done by adopted.com I think I would probably be a lot better off paying a private investigator as I think if I stay on here for endless time nothing will occur as I have a lot of information about family locations dates and none of that really is any good on here
July 24, 2024
Unprompted review
Reply from Adopted.com
Hello Dan24hr,
We are so sorry to see your 2 star review!
Dan please know that Adopted.com has many reunions in the UK, so we're disappointed if you are not one of our success stories - yet!
I can see you would like to use the search filters to search on in the UK, so we can certainly show you how to use those filters.
Regarding there being no work done by Adopted.com, I can assure you that over the past 2 decades we have done a tremendous amount of work, from building and continuously refining our search algorithm that finds matches where you might not look for them, to our vast community, and the free DNA file matching we still offer at this time.
Additionally, the names of locations and family you noted you have on hand are in fact very relevant to your search, as you can check for them against more than a million profiles to find all of the profiles that indicate the same names or other keywords!
There is so much you can do, that I think you haven't tried on our site yet. If you would like some help learning about those features we would love to have the chance to earn more stars from you!
I hope we hear from you in our Support area very soon! You can connect with us from right inside your account where we can view and interact with your search. There is a Support link to us at the bottom of each page of the site.
With respect,
Katharine
Founder of Adopted.com
They say sign up free than say you have a mtch and pay to see
They say sign up free. Than send email saying you have a match and than asks for 19 dollars a month. It is disgusting what they are doing. I'm a professional psychologist and am so disappointed of that behavior.
May 11, 2024
Unprompted review
Reply from Adopted.com
Laurie I'm so sorry that you are having a poor experience of Adopted.com!
I will provide some information about our service that I think will help.
Many services charge hundreds to thousands of dollars up front to work on an adoption reunion search. We have created a wonderfully different way to connect you with family members that you're separated from due to adoption - that is a mutual registry that has been built over the span of almost 20 years!
All of the profiles on our site are member-generated. Each one was created by someone who is searching. There are currently more than 1 Million active search profiles.
When you create a new profile, we show you if there is a strong match for you, before you subscribe to the paid features.
You have the option to leave your profile posted (100% for free) or you can subscribe to use our paid features. The cost is very low, and we have continuous reunions (people finding long lost family for a fantastically low cost) as we are the largest registry of adoption records in the world.
Some things that we provide to you fully at our own cost right now are:
- FREE comparison of your DNA files to look for leads
- FREE always there is no cost to reply to messages, ever
I think you will find that we offer an amazing service, including out of this world search support, and that you won't find very many services where the founder is involved in daily operations and replies to your concerns directly.
When you are on Adopted.com, please click the Support link (at the bottom of any page) to reach Nikki and me directly, any time you need to.
I hope so much that we can earn more stars from you Laurie!
It matters a lot to us.
With regards and respect,
Katharine, Founder of Adopted.com
Best Support & Positive Outcome
I used this service in order to try to find my dad’s biological family. While only 1 match came up, the person was unresponsive, but support did everything they could to get us connected and in the end, I was able to make connections and actually meet some of his relatives. They never knew about him! I would highly recommend adopted.com as a tool to utilize in searching for your biological family.
January 8, 2024
Unprompted review
Reply from Adopted.com
Christina thank you so much for your feedback!
We are thrilled that our persistence resulted in the connections you were seeking with your biological family.
We wish you all the best for an amazing reunion!
Katharine,
Founder of Adopted.com
Found all my biological family!
Found my biological mother thanks to this site. It was years after I made my profile (and honestly forgot about it, because I didn't want to pay to search for people). However, I'm thankful she paid because she found me right after making her profile! She messaged me, found my biological father on Facebook, and now I have a whole second family, including 6 siblings.
April 21, 2023
Unprompted review
Reply from Adopted.com
This is wonderful news! Thank you for sharing your story. How incredible to find 6 siblings and a whole second family.
We are so happy to have been the answer to your search.
Our whole team is wishing you the best reunion imaginable!
Katharine,
Founder of Adopted.com
8 adopted siblings reunited
I found a few of my birth siblings and we were able to connect within 24 hours. Many of us live in the same City. To think we would have never known. There are 8 of us in total. This site is a blessing. Please don’t give up the search.
April 3, 2023
Unprompted review
Reply from Adopted.com
Justice thank you for your wonderful feedback!
Finding those you are seeking within 24 hours is a great testament to how effective Adopted.com can be.
We are wishing you a wonderful reunion, and many years ahead of enjoying your newfound family members.
Katharine, Founder of Adopted.com
Found my birth mother!
I had been looking for information about my birth mother on and off for years, after finding Adopted.com I joined and posted up a profile, I found a match the following week, after all these years, thank you Adopted.com
September 10, 2023
Unprompted review
Reply from Adopted.com
Rob we are thrilled to see your feedback here!
Finding your birth mother within a week is a great testament to our core philosophy - this search can be comfortable when we use an approach where both parties simply put up their hands and say 'Let's connect'.
Thank you for trusting us to support your journey to reunion, and for taking the time to share your success with us.
Katharine, Founder of Adopted.com
Nikki is brilliant and I cannot thank…
Nikki is brilliant and I cannot thank her for her advice and support and just for caring. It is great to have a person there to help, whenever you need it. Thank you again Nikki. Just hope tomorrow brings all of us at #TeamBen the news we have been waiting for, for such a long time. The good guys have to win sometimes x
November 27, 2023
Unprompted review
Reply from Adopted.com
Thank you sincerely for taking the time to share your thoughts!
Your feedback means a lot, and I truly appreciate you sharing your story and search journey with me. I look forward to continuing to support you on Adopted.com!
Nikki, Director of Client Care
Grateful for a whole family.
I was able to connect with a half sibling who used Adopted.com to find our shared biological parent who then helped us reunite and put us in contact! I was unsure how to even start looking for a sibling whose birth information I really didn't have, meanwhile he was out there already doing the work. I'm grateful services like this exist to help make these reunions possible.
November 5, 2023
Unprompted review
Reply from Adopted.com
Thank you for sharing your wonderful outcome, and for recognizing the value of Adopted.com to quickly make contact with your birth family!
We are honored and thrilled that we were able to be a part of your happy story.
Katharine - Founder of Adopted.com
Your help was most appreciated
Your help was most appreciated. It gave me the necessary tools to investigate.
October 20, 2023
Unprompted review
Reply from Adopted.com
John thank you for your kind feedback!
We take client care very seriously at Adopted.com, and we look forward to continuing to support you.
Katharine, Founder of Adopted.com
what does in mean when you have a…
what does in mean when you have a number in the community box please
October 2, 2023
Unprompted review
Reply from Adopted.com
Thanks so much for your inquiry Mr. Springer!
When you are signed in on Adopted.com, please click Support at the bottom of any page and we will be able to review your account with you and guide you through any questions you have.
At first glance it sounds like you have messages waiting, if there is a number indicated there. Please sign in and click Support and then we can look at it together!
Warm regards,
Katharine, founder of Adopted.com
Useless
Paid for a month subscription to see matches only to find that not a single one contained the key match of ‘country’ origin. Cancelled subscription same day to ensure I wouldn’t be inadvertently charged another month and cancelation was effective immediately so I didn’t even get my month.
Might be fine for those adopted from westernised countries but don’t bother for any more unique or non English speaking places as it seems the subscription numbers from there are minimal.
Edit 28/09/23*** I acknowledge your contact and have attempted to reply but seems I am limited to 400 characters. On that note, my view is that your technology and interface of the website is dated and clunky. Certainly not user friendly and not what a person of this generation would expect to see from a user interface. Perhaps 10 years ago it would have been acceptable.
Appreciate your monthly refund but maintain that my access to all functions was removed after I cancelled. Upon attempting another search I received a notification to the effect of "please subscribe to access this function".
Also maintain that the database served no successful matches for my place of birth and place of adoption - being Taiwan. Zero matches.... And my view is that to expect people to continue to pay the monthly fee of circa $28 AUD per month to maintain the ability to be contacted is a farce and an absolute waste of money.
My view is only my view and my experience - best wishes to those who have success from the site. My advice if asked however would be to save up on what would be the monthly subscription fee for a few years and just pay for a private investigator to track down your family if your search is so important to you.
August 30, 2023
Unprompted review
Reply from Adopted.com
Hello Lysa,
This is Katharine. I'm the founder of Adopted.com.
Lysa I'm struggling a bit to reply to your review. I want to be as helpful as possible, and every member on my site truly matters to me, so I'm putting a lot of thought into it.
It's tough to read someone write that my life's work is useless, a farce, a waste, and not what your generation would expect from me. Maybe you are right - our generations might have different standards in a lot of ways.
However I have been operating Adopted.com for close to 19 years (almost half my life) during which time I am involved in member support on a daily basis. I don't know which generation you are referring to, but I believe all generations deserve kind respect, and humanity.
From our community of over 1.2 million members, the compliment we receive most often is about our interface. People enjoy how user friendly it is, and I've refined it over the years to make sure it stays approachable while also being up to date. Is designed to be simple to use on purpose, so that it is useful for all generations. Not just yours.
We keep up with technology in other very important ways as well, including developing DNA comparison services that we still offer completely for free, among many other things.
I agree with you - we don't have a lot of members currently based in Taiwan. If you didn't find your match there, I understand. As you noted, we provided a refund to you when you requested it.
You have suggested people should save up for an investigator rather than use our mutual registry, and of course this is an option, however almost daily now I receive a new message to report a match that was done in only a few minutes on my site.
This is one of the reasons people continue to find so much value in Adopted.com, along with our member community and many other supporting services.
Some of the things you commented on, such as our having a message limit on initial contact, protects our members from others spamming them - but there is no opportunity for me to go through your concerns with you, as you have declined to communicate with me when I reached out to you to offer support.
So, we will have to live with your 1 star review.
Please know, though, the damage that a very poor review such as yours does is to divert people whose match is waiting on Adopted.com, from connecting with them. If your match is not on the registry I am honestly disappointed about it, but I don't want that to result in others missing their opportunity.
My team and I hope so much that your search is successful soon Lysa, so you can have the reunion you are seeking and that you deserve.
With respect,
Katharine
Adopted.com helped us get the correct…
Adopted.com helped us get the correct surname as for 7 years we had been given the wrong one and had been searching the wrong one. Adopted.com put us on the right track and we are greatful for that. i hope everyone else finds who they are trying to track and get a hold of. thanks again MattyandKat
August 5, 2023
Unprompted review
Reply from Adopted.com
Matthew thank you for your post!
We are happy that we were able to help you identify the correct married surname of the person you were trying to locate.
If you require any further support with your search, please know you can always click on Support, at the bottom of any page of Adopted.com, to reach us directly.
We love to help, so we are glad to see your note that we were helpful in your search!
Katharine
Founder of Adopted.com
Amazing tool!
I definitely give Adopted .com five stars for being such a great tool for adoptees and birth parents to be able to easily use and search for their loved ones. Just put it in the information on your profile that you know, however limited it may be, and the site matches you to others that have uploaded profiles with matching or similar content! I did not know about this site when I was searching, but I now would recommend it to anyone who still is.
I have successfully used it to help a friend find her child who was adopted. Once you send message, they have an advanced system that continues to let the connection know via email and other contact info you provided at sign up. It truly is very easy and invaluable in my opinion!
August 5, 2023
Unprompted review
Reply from Adopted.com
Tara we are thrilled to work with you, and so happy to see your feedback!
You have identified that our product is easy to use, even with very little information. We love that, because that is exactly the principal that our service is built on.
Additionally you commented that we provide good value, which is another one of our core values!
Thank you again, we really appreciate the time you took to comment here.
Katharine, Founder of Adopted.com
Uk pays twice as much. *Edited*
Well, I just read through the reviews and discovered that in the US and Canada they only pay $10 a month for this service.
I'm in the UK and paying just under £15 per month.
That works out as twice as much.
That's just not fair.
Also, I did cancel a while back.
Then I got an email saying I had loads of matches but had to resubscribe to see them. I did that and none of the matches, well, matched.
The weird thing is, I've been subscribed again for some time now and haven't had any emails about matches. I only seem to get them when I'm not subscribed.
*Edit*
Adopted.com reached out to me very quickly after I left this mediocre review. They were quite lovely and very helpful. They explained that, if a member is paying less, then they have a concession. I have, therefore, upped the stars on my review x
July 15, 2023
Unprompted review
Reply from Adopted.com
Thank you so much for reaching out with your very valid concerns, and for the really nice conversation we had through our Support area on Adopted.com (Support is reached by clicking the link on any page).
We are so happy to have this kind of experience, where we can be immediately responsive and helpful - every member is heard and each voice matters to us.
We are looking forward to earning that last Star from you in the near future!
Katharine, Founder of Adopted.com
Ridiculous Match - Money grab based on hope?
I would give zero if I could.
UPDATE; Following this review I was contacted by the CEO(?) of the company based in Canada who was concerned about my review. Well done for the follow up - I expressed how hurt I had been and suggested changes to how post results. She asked me to add to my review following the call - I am a bit late but that is because I thought instead of being put throught the emotional turmoil I would employ an adoption tracing company - this cost a lot (money) but was emotionally totally different.
May 22, 2023
Unprompted review
They did everything they could to try…
They did everything they could to try to contact a lead for me. Truly, they went above and beyond.
November 15, 2022
Unprompted review
Reply from Adopted.com
Lisa thank you so much for your appreciation. It means a lot to us! We are at your service.
Katharine, Founder of Adopted.com
Adopted.com really CAN WORK
Adopted.com really CAN WORK! My (new) sister in law posted a long time ago, I found her/our match in the system, I pursued contact through the private messaging system and now have a new big brother and he has a mother and 2 new brothers! At 50 & 60 years old I can attest that it’s never too late to try!
March 2, 2023
Unprompted review
Reply from Adopted.com
James thank you so much for taking the time to share your story here!
We are thrilled to have supported you to such a joyous reunion. From the whole team, we wish all the best to you and your family!
Katharine, Founder of Adopted.com
Excellent service
Initially reviewed with 1 star due to something I didn't understand. Upgraded to 5 now. Founder Katherine sent me a personal email explaining what I was concerned about.
They really do care, and go through great lengths in proving this.
You can trust that they only have our best interest at heart.
I have never quite experienced service like this.
I would greatly recommend them.
December 7, 2022
Unprompted review
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