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Rated 5 out of 5 stars

I have been working with the fabulous staff at Adopted.com for several years looking for my biological daughter who was adopted when I was 18. They have been astonishingly helpful, supportive, and ef... See more

Company replied

Rated 5 out of 5 stars

My child was adopted when he was young I have been searching everywhere for Him paying out loads on dna kits and getting nowhere then I can across this adopted.com then uploaded dna with no matches ma... See more

Company replied

Rated 5 out of 5 stars

I was able to connect with a half sibling who used Adopted.com to find our shared biological parent who then helped us reunite and put us in contact! I was unsure how to even start looking for a sibli... See more

Company replied

Rated 1 out of 5 stars

What an awful way to trick people into paying up. I am helping my wife search for her birth mother, we have all very specific information about her mother and entered all the required info to be... See more

Company replied

Company details

  1. Social Media Agency

Information provided by various external sources

Where people come to reunite instantly!


Contact info

3.8

Great

TrustScore 4 out of 5

72 reviews

5-star
4-star
3-star
2-star
1-star

Replied to 100% of negative reviews

Typically replies within 1 week

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Rated 5 out of 5 stars

I'm giving Katherine and her help 5…

I'm giving Katherine and her help 5 stars simply because they care about us Adoptees as a person.
My dna is so messed up its unreal. Loads of Endogmy. I've had others to " help" only to leave me hanging and just tell me things to keep me satisfied.. Katherine and her ppl truly care! I know that 1st hand. I actually was told today I wouldnt be left hanging n they were in this till the end and they could finally put closure on this for me..
If you need help,please put your trust in Adopted.com to help you..
Patti

January 20, 2020
Unprompted review
Adopted.com logo

Reply from Adopted.com

Thank you so much for letting us participate in sorting out the mystery of your DNA! You were a pleasure to work with and we are happy to have provided such a good outcome.

It's also very kind of you to take the time to give your feedback.

Katharine, Founder of Adopted.com

Rated 5 out of 5 stars

Adopted.com has been wonderful in every…

Adopted.com has been wonderful in every way!

December 27, 2019
Unprompted review
Adopted.com logo

Reply from Adopted.com

Thank you so much for this feedback! I'm just being made aware of it now.

It's so great to get such positive comments!

Katharine, Founder of Adopted.com

Rated 5 out of 5 stars

I was registered less than 34 days and…

I was registered less than 34 days and found my daughter!

December 13, 2019
Unprompted review
Adopted.com logo

Reply from Adopted.com

Thank you for this great review, I'm only being made aware of it now and it's a great feeling!

Your case is a great example of how our service works. If everyone comes to the same place then we can find one another easily!

Katharine, Founder of Adopted.com

Rated 5 out of 5 stars

Adopted.com is super!

Adopted.com is super!
When I had a problem with my membership,I sent a note to support & received a fast reply from Katharine & she corrected the problem.
Im very happy with the courteous and professional help I have received!
Glad I found this place.

November 22, 2019
Unprompted review
Adopted.com logo

Reply from Adopted.com

Thank you for this great comment, which I'm only becoming aware of now!

It's a pleasure to serve you. Every member experience is so important to us.

Katharine, Founder of Adopted.com

Rated 5 out of 5 stars

Katharine has always done everything…

Katharine has always done everything within her means to help us on our search.

November 14, 2019
Unprompted review
Adopted.com logo

Reply from Adopted.com

Thank you for this comment! It brings us so much pleasure to help with your search.

Katharine, Founder of Adopted.com

Rated 5 out of 5 stars

SO GRATEFUL!!

So grateful to adopted.com for reuniting me with my son! I registered here in August of 2017; he registered here in March of 2019. He said our match came up within 3 minutes after he submitted it!! And though we live hundreds of miles apart, our reunion occurred just days after contact was made and was one of the most moving and fulfilling experiences of my life. Simply beautiful. He and his wife came to visit again for the 4th of July and met aunts, uncles and cousins. To see his face amongst my family members was beyond amazing. We're looking forward to getting to know each other and making memories together. I must be the luckiest woman alive! Thank you for facilitating this!!! <3<3<3

August 20, 2019
Unprompted review
Adopted.com logo

Reply from Adopted.com

You are more than welcome!

3 minutes to find a birth parent - that was exactly the vision behind my creating Adopted.com, and I'm thrilled your son had that experience and that you are creating a lasting relationship.

Katharine, Founder of Adopted.com

Rated 2 out of 5 stars

will stick with dna websites

will stick with dna websites - as my 9 100% were not close at all...

January 19, 2019
Unprompted review
Adopted.com logo

Reply from Adopted.com

Dale thank you for your feedback. Every member's experience is important to us.

If you would like some help with your matches please click on Support on any page of the site to reach us directly. We love to help! You may have overlooked your filter option or could use them differently to customize your results.

Also, you can see this video where we have explained how to work with your matches:
https://youtu.be/uloT9WvX2GE

Thank you for being part of our community!

Rated 1 out of 5 stars

Don’t waste you money.

It says you have a 100% match so you pay the money to see the match and it’s not a match at all. It’s just a way to get you to pay the money so don’t bother!

October 19, 2018
Unprompted review
Rated 1 out of 5 stars

Adopted.com: Good Intentions; Poor performance.

Ditto Bill Smith's first one-star review. You give specific info (such as birth date, hospital, city,and state) and they entice you to spend $20 to see 100% matches of people who have not stated that much info. Then you send those 100% matches a message asking to clarify their date of birth, for example and you find it was an entirely different date, or in my case 67% of the people I messaged never bothered to respond. On top of that, you can't edit your message sent nor add a second message to encourage a response.

While is not really the fault of the site that some people are jerks/whatever who sign up to find a lost birth relative and then never have the courtesy to respond to a potential match, it is the fault of the site that you can't send additional messages. And it's their fault for listing as a 100% match someone who has only listed sketchy info that obviously does not match your info.

And their 90% matches are a joke. What good are 2000 listings of people born in a different town, different state, or on a different date from the info you enter? Maybe I'm supposed to pick out a female born to someone else in a different state two years later and try to convince her that she's my wife's long-lost daughter? Makes no sense.

I'm not asking for or expecting a refund--I paid my $20 and took my chances, but I sure as H ain't gonna make it $40!

September 1, 2018
Unprompted review
Adopted.com logo

Reply from Adopted.com

Hi Al, thanks for taking the time to post a review.

We don't agree with you that any of our members are jerks. People are all working towards the same goal of a reunion! It can be a stressful search so we treat everyone with respect.

You mentioned a few times that you would like to be able to send more than one message to someone. That is totally possible! You can send up to 3 messages in a row before we require a reply from the other party. This keeps everyone from bothering one another. In 15 years I haven't had one complaint on that point!

We really love to help our members! Please click Support at the bottom of any page to reach us directly. That way we can see your search profiles. It's not as easy to support your search here.

Or, if you would like to simply learn more about how our matches work, you can watch the video I recorded to make this easier:
https://youtu.be/uloT9WvX2GE

Thank you for being a part of our community!

Rated 4 out of 5 stars

Didn't work for me, may very well work for you though!

Update:

My previous review was 1 star based on what I felt to be misleading search results. I still feel the matchmaking system is misleading as a profile can be created with vague information, leading you to believe you have perfect matches waiting while in reality they are far less than that.

The reason I am changing my review however is that recently the site owner replied to a message I had sent, outlining my disappointment, and issued me a full refund. I certainly cannot claim an individual that chooses to provide me a refund without any cajoling or threats of action to be anything less than honorable, and as such I am obligated to update my feedback to reflect this. Based on this I can only conclude Adopted.com is genuinely interested in providing value to their clients and the reality is some individuals simply will not have luck in this.

August 4, 2018
Unprompted review
Adopted.com logo

Reply from Adopted.com

I am just seeing this review now!

Your comments that we are honorable and genuine mean so much to us.

Please be sure to continue the conversation you were having with us in your profile. We are adding new search tools all the time and would love to continue to collaborate with you towards your reunion goal.

Katharine, Founder of Adopted.com

Rated 1 out of 5 stars

Useless

search detailed many 90% accurate matches. After paying to see the matches turned out to be NOWHERE NEAR my search parameters. I would label this as a scam. Subscription cancelled within 10 minutes. AVOID.

July 23, 2015
Unprompted review
Adopted.com logo

Reply from Adopted.com

Paul we have just been made aware of your concerns here. Please know that your 9/10 matches will always have one question that doesn't match the other party.

You can learn more about our matching here: https://youtu.be/uloT9WvX2GE

You can also contact us at any time by clicking Support from any page of Adopted.com so we can view your search with you.

We feel badly that this comment was not addressed sooner. In the future please be sure to reach out to us directly, rather than posting for help on unrelated platforms. This allows us to look at your search with you and support you immediately!

We wish you all the best with your search and hope to be able to connect with you in the future.

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