ADSR Reviews 331

Assistance was timely and those who helped went above and beyond to ensure that my situation was resolved.

Great deals on sound kits and plugins. I had to contact customer support a couple times (my fault inputting my info when I registered a plug-in) and both times they were very quickly to reply and extremely helpful!

i made a mistake while buying. They got back on a Sunday and sorted it all out very quickly. Excellent.

I had an issue with the license for my grand mini plug in. It took several tries but Clair was extremely helpful and didn’t abandon me until we solve the issue. Thanks a lot for excellent costumer services.

I had accidentally bought two of the same products and I asked for a refund and they responded quickly and very politely giving me my refund.

10/10 service

They have been able to respond to my query with total efficiency, in a very kind way and with instant solutions, without a doubt they have made my experience as a client excellent thanks to their disposition and good service.

ADSR has a great collection of products, great prices, and prompt customer service. I needed a download link reactivated from a purchase I made almost six years ago and they had it taken care of within a few hours.

Made a mistake with a purchase and was directly refunded after sending a single message. Stress free and reassuring. Motivates me to buy more soon.

Very helpful. Got a new pc and wiped the old one so i had to get my plugins back. I had an expired link since the plugin download was so long ago, and it took less than a day to receive help and get my products back.

They often offer good bundles. Some very good sales. Service was prompt, with one bad plug in. The refund was immediate, unrequested. 1 out of 20+ ain't bad. Their rewards are not much. They could do better.

Great customer service! I purchased an item i already owned and ADSR was happy to refund me my money when i explained what happend. please dont ever change! This is great customer service!

My very first visit to ADSR was in 2022 when I acquired the amazing ADSR Sample Manager, and some incredible "production-ready"sounds, samples, and loops. My production workflow was instantly supercharged X's 10 (and likely more). Poof! In a flash, what had become the time consuming separation (gap) between file searching and creativity had vanished. This thing is so feature-packed with functionality, that it rivals some leading DAW's "sample editors", and other "paid sample managers". All for Free!
This is a Very Big Deal!
(Trust, you owe it to yourself to visit the site for the full description)
From the very first browsing experience; the engaging design & intuitive layout of the site, the premium sounds, the vast selection of tutorials, courses, and plug-ins, the unbeatable value of their bundles & sale items, ...and a free gift with every paid purchase, it's as if I've discovered hidden treasure!
Most recently; I found the most unheard-of-deal - "Sonics Empire 6 pack $20 Drill Bundle". I listen to the demo (Next Level!!), I had to have it! Now, this was a timed offer.
At point of purchase I encountered an unexpected issue with finalizing my order. ADSR Check-Out process went so smooth (previously), I must be making an error, or it could be a security measure with this card or something. After several failed attempts, …I'll try again tomorrow, right?
Past contact with customer support (With Some Other Companys) have at times proven to be, ...well, ...taxing to say the very least. So, I avoid it as much as possible, and often times manage to figure things out for myself, or take my business and referrals elsewhere.
After several more unsuccessful attempts and days, I bit the bullet and contacted ADSR Customer Support to explained the situation. I was truly amazed at the extremely swift response I received, but was informed that unfortunately the sale had ended. While email communication can (at times) loss the genuine sentiment or tone amidst the text, I really felt my dilemma was fully appreciated. No promises were made, and I was quite relieved that my enquiry wasn't conveniently closed, but instead, considered further.
Over the course of a day (or so) I was kept updated every step of the process - from uncertain onset to favorable solution, and never once was I treated any less than a valued customer. I received the
"green-light" to proceed, and Check-Out went Ultra Smooth! My Receipt, Download Links, Invoice Number, and Loyalty Credits were emailed to my inbox faster than I could log-out of my ADSR Account. My "Sonics Empire - 6 for $20 Drill Bundle" downloaded effortlessly, and I very meticulously evaluated the entire bundle. FIRE! FIRE! FIRE!
All the sounds are genre accurate, ...and the quality, ...these are those "Chart-Topping" sounds that are ready to go, and inspire you to go harder!
I'm stoked! So much so, I have continued to shop there, receive outstanding deals, and high-quality gifts with each paid purchase.
The customer care that I received was Pro-League at it's finest! This was the “Decisive Factor” for me.
ADSR has become my new “One-Stop” for all production needs!
I very highly recommend ADSR to anyone in the Production/ Engineering Community seeking an exceptional customer satisfaction experience!

Big Salute to Claire, & Gage of the ADSR Support Team!!!

Regards,
J Beats Productions

I purchased Guitar Pro 7 and got everything installed in minutes. Fast and easy to use service. I messed up my account creation at time of order, but I emailed customer services who got back to me really quickly and associated the order with the account so I can access it again. Couldn't be happier with the overall service!

I’ve been buying stuff from ADSR for a while now. Always a good experience but I especially have to highlight this…their customer service. Absolutely above and beyond the call of duty. That aspect of 3rd party sellers is of the most importance to me and in ADSRs case I can tell you that their customer service dept is up their with the best. Good communication, willingness to help and fast response times. Oh yeah, their prices are great too. :). Excellent seller. Thanks :):):).

Very quick and easy to work with! Love this group!

I've been a customer for some time now. They really do offer some great deals and quality free gifts with purchases. Definitely one of the better plugin/sample shops around. Recently I had an issue with a credit card transaction that failed when making a purchase (my credit card company's fault it seems) - and ADSR really bent over backwards to help me out on that and got the order re-processed successfully. Not many companies care anymore - much appreciated!

Competitive pricing, good products, great service.

My favourite plugin marketplace with the best deals that you cant find anywhere else. The customer care and support is of the highest level. Top company! Thank you so much!