The two lovely ladies that operate our local branch are really helpful, professional, and down to earth.. Kerry and Michelle do a great job and they put up with a lot of nonsense to say the... See more
Company replied
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See what reviewers are saying
I applied there for a title loan and one the employees working there named Kaeley helped me with the title loan application and walked me through everything. She is very helpful and is incredibly pati... See more
Company replied
Very courteous always smiling and willing to lend a helping hand. How is always there with a listening ear. And very compassionate towards others. They are super amazing. I wish there were others that... See more
Company replied
It was a reminder call from your service, I tried to get a loan online and your Arcata office, (Sherie) explained that you get very busy around the 1st, I forgot to apply and you reminded me!, it was... See more
Company replied
Company details
Advance America is a licensed and regulated lender providing convenient loan options online and in store.
Since 1997, we've helped millions of families navigate life's financial moments. We believe borrowing money should be simple, fast, and free from judgment — with clear terms and real human support when it matters most.
Contact info
5000 Valley West Blvd., #20, 95521, Arcata, CA, United States
- 707-826-0484
4.9
Excellent
99 reviews
Asks customers to review
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Thanks Ladies at the Arcata, CA. site! 😄
I love how helpful the 3 ladies that work at the Arcata, CA. Advance America are. Every time I come in for a loan it's super quick and I never have a problem with them.
October 10, 2020
Unprompted review
Reply from Advance America - Arcata - 5000 Valley West Blvd., #20
Your business is important to us, thank you for your response!
I love the girls in Arcata!!!!
October 3, 2020
Unprompted review
Reply from Advance America - Arcata - 5000 Valley West Blvd., #20
Your business is important to us, thank you for your response!
Everyone there is so friendly and…
Everyone there is so friendly and helpful ! It's greatly appreciated!!
September 4, 2020
Unprompted review
Reply from Advance America - Arcata - 5000 Valley West Blvd., #20
Thank you for your response and comments regarding out services. We appreciate your business!
Advance Amer. Arcata, CA
The staff is very professional & go above and beyond to accommodate.
Never once have I been made to feel like a shmuck for having to take out a payday advance.
Kudos to them for taking careful measures during this pandemic & I commend them for maintaining a friendly atmosphere - in spite of some of the clientele I've personally witnessed being abusive to them.
Thank you again!
August 16, 2020
Unprompted review
Reply from Advance America - Arcata - 5000 Valley West Blvd., #20
Thank you for your response and comments regarding out services. We appreciate your business!
Always a pleasure
Always a pleasure, the girls in the office are efficient and friendly!
August 4, 2020
Unprompted review
Reply from Advance America - Arcata - 5000 Valley West Blvd., #20
Thank you for your response and comments regarding out services. We appreciate your business!
Great service
Great service. Friendly and very efficient. Enjoyable experience.
January 19, 2020
Unprompted review
You are doing great
January 8, 2020
Unprompted review
Always so friendly and nice.
December 13, 2019
Unprompted review
There are fast and they all are very…
There are fast and they all are very friendly.
November 18, 2019
Unprompted review
There if you need it.
October 4, 2019
Unprompted review
I was able to take care of a past…
I was able to take care of a past delinquency with Advance America and get right back into the game. Advance America could have made it very difficult for me to get loans again but did not. They also took note of my willingness to clean up my account and reward me for it instead of taking my payback and only fair credit to deny me in the end. The customer service was appreciated from start to finish, and I had a good feeling about my re-loaning chances when I spoke to the man at AA about my past delinquecy and his belief in my good intentions for both your Co. and I.
August 2, 2019
Unprompted review
The Arcata, CA, location
The Arcata, California, location provides amazing customer service! The ladies there are so friendly and amazing.
May 8, 2019
Unprompted review
Great customer service
December 23, 2018
Unprompted review
Personal business,I usually never use…
Personal business,I usually never use cash advance services however traveling alone cross Country USA from the East Coast to the West Coast to visit friends and attempt a relocation of my home this service was needed and I'm thankful it exists for customers like I.
April 29, 2018
Unprompted review
Reply from Advance America - Arcata - 5000 Valley West Blvd., #20
Advance America really appreciates your kind words and feedback regarding our services. We see that you rated us a one star, which is not reflective of your review. Would you mind updating the star rating to better indicate your thoughts?
How to edit your review:
1. Log on to your account on www.trustpilot.com
2. Click on your profile picture in the top right corner of the site
3. Click GO to my profile
4. Find the review you want to change and click Edit
5. When you are done changing the rating and the text, click on submit your review now.
Thank you---Advance America Customer Response Team
Always Excellent service!
February 15, 2018
Unprompted review
These ladies are always kind and honest
November 5, 2017
Unprompted review
Friendly and efficient
Friendly and efficient. Great place to get help when you need it!
September 13, 2017
Unprompted review
The girls in the Arcata Calif office …
The girls in the Arcata Calif office are the best
August 13, 2017
Unprompted review
The staff and management at the Arcata
The staff and management at the Arcata, CA location are great. Amazing customer service!
August 8, 2017
Unprompted review
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