Stacy at Advance America has been my go to person for many years. Whatever location she is at I've followed her. I highly recommend Advance America for your financial needs.
Company replied
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See what reviewers are saying
The woman who works here is amazing! Haven’t been there in months..came in yesterday and she knew exactly who I was and had a great conversation while taking care of me! I love talking to her and the... See more
Company replied
Spencer is always very helpful and curtious always ready and get you done in a timely manner. Need more customer service people like .
Company replied
Stacy was amazing. Got me through some web issues so I was able to pay my rent, She went above and beyond for me, and I appreciate it.
Company replied
Company details
- Loan Agency
- Car Finance and Loan Company
- Financial Consultant
- Financial Institution
- Money Order Service
- Money Transfer Service
- Non-Bank Financial Service
Advance America is a licensed and regulated lender providing convenient loan options online and in store.
Since 1997, we've helped millions of families navigate life's financial moments. We believe borrowing money should be simple, fast, and free from judgment — with clear terms and real human support when it matters most.
Contact info
5217 E. Thompson Road, 46237, Indianapolis, IN, United States
- 317-784-9676
4.3
Excellent
94 reviews
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Reply from Advance America - Indianapolis - 5217 E. Thompson Road
We appreciate your feedback and are happy we could provide convenient and helpful service.
Reply from Advance America - Indianapolis - 5217 E. Thompson Road
Thank you for your positive review. At Advance America we strive to provide the best customer service and are so happy we could provide the money solutions you needed. Have a great day.
Reply from Advance America - Indianapolis - 5217 E. Thompson Road
Thank you for your positive review. At Advance America we strive to provide the best customer service and are so happy we could provide the money solutions you needed. Have a great day.
RIPP OFF
These loan places only help if you can borrow then pay back right away...After that you will just be borrowing to replace money
January 1, 2026
Reply from Advance America - Indianapolis - 5217 E. Thompson Road
We would love to speak to you more about your experience. Please call our Service Solution Department . The number is 833-638-8249. The hours of operation is M-F 9:00 am – 7:00 pm est and Saturday’s 9:00 am – 6:00 pm est.
Reply from Advance America - Indianapolis - 5217 E. Thompson Road
Thank you for your positive review. At Advance America we strive to provide the best customer service and are so happy we could provide the money solutions you needed. Have a great day.
Reply from Advance America - Indianapolis - 5217 E. Thompson Road
Thank you for your positive review. At Advance America we strive to provide the best customer service and we are very happy to be able to provide you with the money solutions you needed. Have a nice day.
Reply from Advance America - Indianapolis - 5217 E. Thompson Road
Thank you for your positive review. At Advance America we strive to provide the best customer service and are so happy we could provide the money solutions you needed. Have a great day.
Ty was very helpful thanks for…
Ty was very helpful thanks for everything
July 14, 2025
Unprompted review
Reply from Advance America - Indianapolis - 5217 E. Thompson Road
Thank you for your positive review. At Advance America we strive to provide the best customer service and are so happy we could provide the money solutions you needed. Have a great day.
Reply from Advance America - Indianapolis - 5217 E. Thompson Road
Thank you for your positive review!! At Advance America we strive to provide the best customer service and are so happy we could provide the money solutions you needed. Have a great day!!
I’ve been a customer here for years
I’ve been a customer here for years, have seen many workers come and go K is amazing everytime I walk in I am greeted with a smile and she never hesitates to make sure I am satisfied before I leave. Great job K!
June 10, 2025
Unprompted review
Reply from Advance America - Indianapolis - 5217 E. Thompson Road
We appreciate your long-term patronage and are so glad that you have consistently received excellent service. It's wonderful to know that our team makes your visits pleasant, and we thank you for sharing your positive experience!
Reply from Advance America - Indianapolis - 5217 E. Thompson Road
Thank you for your positive review. At Advance America we strive to provide the best customer service and are so happy we could provide the money solutions you needed. Have a great day.
If you go do not let him help you, he is rude and doesn’t like his job!
If you go , do NOT let shane help you he has a HORRIBLE attitude and will act like you are bothering him ..
I called to try to get preapproved over the phone and talked to shane and it was 1 of the WORST experiences ever ! He was rude, he kept breathing hard when I told him give me a minute to pull up my paystub , he didn’t even put my banking info in correct . Once he finished doing mine I told him my sister wanted to get preapproved he said ok you going to have to give me a minute then asked the other girl if she would take my sister Amber . She was nice and helpful explain everything to us and our next steps were to come into the branch but bc of the issue with shane we went to the advance America on stop 13 and let them know what happened with shane .
They said they would reach out and still have yet to do so. Came into branch today and again he came from behind me from his car and I asked to do a western union pick up he said they stuff was down the other girl there said she’d try and it worked but because of the amount wasn’t able to do it
December 18, 2024
Unprompted review
Reply from Advance America - Indianapolis - 5217 E. Thompson Road
Advance America values its customers and we will have someone personally contact you to discuss further.
Julie was the sweetest and helped me…
Julie was the sweetest and helped me with all my needs!
June 17, 2024
Unprompted review
Reply from Advance America - Indianapolis - 5217 E. Thompson Road
Thank you for your positive review. At Advance America we strive to provide the best customer service and are so happy we could provide the money solutions you needed. Have a great day!
The Manager was very helpful and…
The Manager was very helpful and informative.
June 17, 2024
Unprompted review
Reply from Advance America - Indianapolis - 5217 E. Thompson Road
Thank you for your positive review. At Advance America we strive to provide the best customer service and are so happy we could provide the money solutions you needed. Have a great day!
The woman who works here is amazing
The woman who works here is amazing! Haven’t been there in months..came in yesterday and she knew exactly who I was and had a great conversation while taking care of me! I love talking to her and the fact that she knows who myself and my husband are when I know she sees tons of people every day says a lot! It’s always quick and easy and she always tells me about new things and any information I may need! Thank you for making it so easy!!
May 16, 2024
Reply from Advance America - Indianapolis - 5217 E. Thompson Road
Thank you for your positive review. At Advance America we strive to provide the best customer service and are so happy we could provide the money solutions you needed. Have a great day!
Very pleasant the atmosphere the people…
Very pleasant the atmosphere the people overall the whole experience.
January 23, 2024
Reply from Advance America - Indianapolis - 5217 E. Thompson Road
Thank you for your positive review. At Advance America we strive to provide the best customer service and are so happy we could provide the money solutions you needed. Have a great day!
I had to go inside the store again…
I had to go inside the store again because the online app never works it’s been I think four times now that hasn’t worked. it was very convenient when it did.
The girl was very efficient and kind when I went inside
January 19, 2024
Reply from Advance America - Indianapolis - 5217 E. Thompson Road
Thank you for your positive review. At Advance America we strive to provide the best customer service and we are very happy to be able to provide you with the money solutions you needed. Have a nice day.
Very friendly
Very friendly, knowledgeable associates, makes the experience pleasant everytime
January 3, 2024
Reply from Advance America - Indianapolis - 5217 E. Thompson Road
Thank you for your positive review. At Advance America we strive to provide the best customer service and are so happy we could provide the money solutions you needed. Have a great day!
Spencer is the truth
Spencer is the truth. Come to this location and this is a real review. Bring yo ass up.here
December 21, 2023
Unprompted review
Reply from Advance America - Indianapolis - 5217 E. Thompson Road
Thank you for your positive review. At Advance America we strive to provide the best customer service and are so happy we could provide the money solutions you needed. Have a great day!
THE STAFF WAS AWESOME AND VERY FRIENDLY
December 1, 2023
Reply from Advance America - Indianapolis - 5217 E. Thompson Road
Thank you for your positive review. At Advance America we strive to provide the best customer service and are so happy we could provide the money solutions you needed. Have a great day.
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