They really helped me understand how to utilize the loan for my best outcome 🙏.. Very knowledgeable crew...
Company replied
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The service representative was very professional. She patiently walked me through signing all the documents. There was no rush or pressure. I felt good about that.
Company replied
The process was quick easy. I had all my documents together. The staff was very friendly and professional. They had me in and out!!!! I definitely recommend this location. They were amazing!!!!
Company replied
The application process was simple and fast. The representatives were very professional and helpful. And they explained everything in detail which only took a few minutes. Smooth easy transaction.
Company replied
Company details
Advance America is a licensed and regulated lender providing convenient loan options online and in store.
Since 1997, we've helped millions of families navigate life's financial moments. We believe borrowing money should be simple, fast, and free from judgment — with clear terms and real human support when it matters most.
Contact info
21638 Libby Rd., Unit #432, 44137, Maple Heights, OH, United States
- 216-663-0870
4.7
Excellent
94 reviews
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Reply from Advance America - Maple Heights - 21638 Libby Rd., Unit #432
Thank you for your positive review. At Advance America we strive to provide the best customer service and we are very happy to be able to provide you with the money solutions you needed. Have a nice day.
The customer service rep was very…
The customer service rep was very efficient and timely on completing my loan. Very happy customer !
February 1, 2024
Reply from Advance America - Maple Heights - 21638 Libby Rd., Unit #432
Thank you for your positive review. At Advance America we strive to provide the best customer service and are so happy we could provide the money solutions you needed. Have a great day.
The extremely kind understanding woman…
The extremely kind understanding woman working the counter.
January 27, 2024
Reply from Advance America - Maple Heights - 21638 Libby Rd., Unit #432
Thank you for your positive review. At Advance America we strive to provide the best customer service and we are very happy to be able to provide you with the money solutions you needed. Have a nice day!
The representatives were very friendly…
The representatives were very friendly and went above and beyond to assist me.
December 21, 2023
Reply from Advance America - Maple Heights - 21638 Libby Rd., Unit #432
Thank you for your positive review. At Advance America we strive to provide the best customer service and are so happy we could provide the money solutions you needed. Have a great day!
Reply from Advance America - Maple Heights - 21638 Libby Rd., Unit #432
Thank you for your positive review. At Advance America we strive to provide the best customer service and are so happy we could provide the money solutions you needed. Have a great day
I love Sarah at the Southgate location…
I love Sarah at the Southgate location she's awesome
October 7, 2023
Reply from Advance America - Maple Heights - 21638 Libby Rd., Unit #432
Thank you for your positive review. At Advance America we strive to provide the best customer service and are so happy we could provide the money solutions you needed. Have a great day.
Customer Service has been Outstanding
Customer Service has been Outstanding! Very Professional In All Services.
Thank You for Your Service!
Be Blessed.....
September 29, 2023
Reply from Advance America - Maple Heights - 21638 Libby Rd., Unit #432
Thank you for your positive review. At Advance America we strive to provide the best customer service and are so happy we could provide the money solutions you needed. Have a great day.
The associate was Five star terrific!!
The associate was Five star terrific!!! Advance America terrific also!!!
August 4, 2023
Reply from Advance America - Maple Heights - 21638 Libby Rd., Unit #432
Thank you for your positive review. At Advance America we strive to provide the best customer service and are so happy we could provide the money solutions you needed. Have a great day!
Sara and Heather were the absolute…
Sara and Heather were the absolute best!!! They helped me with a loan and approved within minutes. Thanks again to you both!!!
August 2, 2023
Unprompted review
Reply from Advance America - Maple Heights - 21638 Libby Rd., Unit #432
Thank you for your positive review. At Advance America we strive to provide the best customer service and are so happy we could provide the money solutions you needed. Have a great day!
Reply from Advance America - Maple Heights - 21638 Libby Rd., Unit #432
Thank you for your positive review. At Advance America we strive to provide the best customer service and are so happy we could provide the money solutions you needed. Have a great day.
The Taylor was very friendly always…
The Taylor was very friendly always have a good experience when come in the store
July 11, 2023
Reply from Advance America - Maple Heights - 21638 Libby Rd., Unit #432
Thank you for your positive review. At Advance America we strive to provide the best customer service and are so happy we could provide the money solutions you needed. Have a great day
Customer service was excellent.
July 8, 2023
Reply from Advance America - Maple Heights - 21638 Libby Rd., Unit #432
Thank you for your positive review. At Advance America we strive to provide the best customer service and are so happy we could provide the money solutions you needed. Have a great day.
Good customer service
July 6, 2023
Reply from Advance America - Maple Heights - 21638 Libby Rd., Unit #432
Thank you for your positive review. At Advance America we strive to provide the best customer service and are so happy we could provide the money solutions you needed. Have a great day.
Sarah was very customer oriented
Sarah was very customer oriented, she has a great personality and walked me through the process with a breeze . Thanks Sarah
July 3, 2023
Unprompted review
Reply from Advance America - Maple Heights - 21638 Libby Rd., Unit #432
Thank you for your positive review. At Advance America we strive to provide the best customer service and are so happy we could provide the money solutions you needed. Have a great day.
Great Experience
The application process was simple and fast. The representatives were very professional and helpful. And they explained everything in detail which only took a few minutes. Smooth easy transaction.
June 15, 2023
Reply from Advance America - Maple Heights - 21638 Libby Rd., Unit #432
Thank you for your positive review. At Advance America we strive to provide the best customer service and are so happy we could provide the money solutions you needed. Have a great day.
Very Knowledgeable And Helpful
Very Knowledgeable And Helpful, Excellent Customer Service, Would Highly Recommend
May 31, 2023
Reply from Advance America - Maple Heights - 21638 Libby Rd., Unit #432
Thank you for your positive review. At Advance America we strive to provide the best customer service and are so happy we could provide the money solutions you needed. Have a great day.
The worker are very plesant and helpful…
The worker are very plesant and helpful getting you started with your process so that you are not there all day and they always take the time to go over thing step by step and they are just a refreshing group of individuals that you have in your organization.
May 4, 2023
Reply from Advance America - Maple Heights - 21638 Libby Rd., Unit #432
Thank you for your positive review. At Advance America we strive to provide the best customer service and are so happy we could provide the money solutions you needed. Have a great day.
The representative was friendly and he…
The representative was friendly and he aloud me to decide the amount I would borrow. I felt no pressure.
April 22, 2023
Reply from Advance America - Maple Heights - 21638 Libby Rd., Unit #432
Thank you for your positive review. At Advance America we strive to provide the best customer service and are so happy we could provide the money solutions you needed. Have a great day.
Helpful professional staff.Easy process.
February 2, 2023
Reply from Advance America - Maple Heights - 21638 Libby Rd., Unit #432
Thank you for your positive review. At Advance America we strive to provide the best customer service and are so happy we could provide the money solutions you needed. Have a great day.
Bad attitude
I'm not sure if I encountered the manager, a manager yesterday but this woman was rude and unprofessional.
January 10, 2023
Reply from Advance America - Maple Heights - 21638 Libby Rd., Unit #432
Advance America values its customers and we will have someone personally contact you to discuss further.
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