They really helped me understand how to utilize the loan for my best outcome 🙏.. Very knowledgeable crew...
Company replied
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See what reviewers are saying
The service representative was very professional. She patiently walked me through signing all the documents. There was no rush or pressure. I felt good about that.
Company replied
The process was quick easy. I had all my documents together. The staff was very friendly and professional. They had me in and out!!!! I definitely recommend this location. They were amazing!!!!
Company replied
The application process was simple and fast. The representatives were very professional and helpful. And they explained everything in detail which only took a few minutes. Smooth easy transaction.
Company replied
Company details
Advance America is a licensed and regulated lender providing convenient loan options online and in store.
Since 1997, we've helped millions of families navigate life's financial moments. We believe borrowing money should be simple, fast, and free from judgment — with clear terms and real human support when it matters most.
Contact info
21638 Libby Rd., Unit #432, 44137, Maple Heights, OH, United States
- 216-663-0870
4.7
Excellent
94 reviews
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the customer service experience was…
the customer service experience was just totally awesome
December 5, 2022
Reply from Advance America - Maple Heights - 21638 Libby Rd., Unit #432
Thank you for your positive review. At Advance America we strive to provide the best customer service and are so happy we could provide the money solutions you needed. Have a great day.
She was great friendly & helpful
August 15, 2022
Reply from Advance America - Maple Heights - 21638 Libby Rd., Unit #432
-Thank you for your positive review. At Advance America we strive to provide the best customer service and are so happy we could provide the money solutions you needed. Have a great day!
Above and beyond customer service!
July 21, 2022
Reply from Advance America - Maple Heights - 21638 Libby Rd., Unit #432
-Thank you for your positive review. At Advance America we strive to provide the best customer service and are so happy we could provide the money solutions you needed. Have a great day!
Customer Service
Every time I go in there, the ladies are very friendly and take care of what I need with a smile. That’s what we need more of in GREAT customer service!!
June 28, 2022
Reply from Advance America - Maple Heights - 21638 Libby Rd., Unit #432
-Thank you for your positive review. At Advance America we strive to provide the best customer service and are so happy we could provide the money solutions you needed. Have a great day!
Smooth sailing from beginning to end…
Smooth sailing from beginning to end and the representative was very helpful, thorough and polite.
January 1, 2022
Happy Holidays
Lakisha McIntosh: I was in dire straits for money. I was not feeling good at all about my financial situation. I called and spoke with Shannon and she was very polite, and professional. She explained the process to me. I went up there to obtain a loan and she made my experience very easy and quick. She has a positive attitude, courteous, and was very pleasant to work with it. I will definitely recommend her to my friends and family and if I am ever in need again, I will definitely come back and see her. Thanks Shannon for all of your help! 💪🏽❤🙌🏼
December 20, 2021
A great place great people.
The young lady was very helpful. She had great customer service skills took her time to explain everything to me. I would recommend this place to anyone that would be in need of a loan.
December 6, 2021
Agent very helpful and polite
Agent very helpful and polite , she was patient and made me feel comfortable. Others at office were very friendly, I would definitely recommend your office.
August 8, 2021
Reply from Advance America - Maple Heights - 21638 Libby Rd., Unit #432
Thank you for your positive review. At Advance America we strive to provide the best customer service and are so happy we could provide the money solutions you needed. Have a great day!
Very good customer service
August 1, 2021
Reply from Advance America - Maple Heights - 21638 Libby Rd., Unit #432
Thank you for your positive review. At Advance America we strive to provide the best customer service and are so happy we could provide the money solutions you needed. Have a great day!
Wonderful customer service and all…
Wonderful customer service and all around beautiful people
July 26, 2021
Reply from Advance America - Maple Heights - 21638 Libby Rd., Unit #432
Thank you for your positive review. At Advance America we strive to provide the best customer service and are so happy we could provide the money solutions you needed. Have a great day!
she was so nice thank you hun
July 18, 2021
Reply from Advance America - Maple Heights - 21638 Libby Rd., Unit #432
Thank you for your positive review. At Advance America we strive to provide the best customer service and are so happy we could provide the money solutions you needed. Have a great day!
Everytime i reloan I get t lot of…
Everytime i reloan I get t lot of emails from other lender you must be selling My phone number and email.
July 12, 2021
Reply from Advance America - Maple Heights - 21638 Libby Rd., Unit #432
Thank you for your positive review. At Advance America we strive to provide the best customer service and are so happy we could provide the money solutions you needed. Have a great day!
Reply from Advance America - Maple Heights - 21638 Libby Rd., Unit #432
Thank you for your positive review. At Advance America we strive to provide the best customer service and are so happy we could provide the money solutions you needed. Have a great day!
She was very helpful thanks
June 20, 2021
Reply from Advance America - Maple Heights - 21638 Libby Rd., Unit #432
Thank you for your positive review. At Advance America we strive to provide the best customer service and are so happy we could provide the money solutions you needed. Have a great day!
The location were i received my loan…
The location were i received my loan was five stars, the online experience was no so good.
May 10, 2021
Reply from Advance America - Maple Heights - 21638 Libby Rd., Unit #432
Advance America values its customers and would like to learn more about this situation. Please call our social media comment line at 866-682-2992. Thank you.
The people at Advance America made it…
The people at Advance America made it easy and convenient for to receive the loan I needed. Thank you Advance America!
May 8, 2021
Reply from Advance America - Maple Heights - 21638 Libby Rd., Unit #432
Thank you for your positive review. At Advance America we strive to provide the best customer service and are so happy we could provide the money solutions you needed. Have a great day!
I have always got great service since…
I have always got great service since I’ve been coming.
April 28, 2021
Reply from Advance America - Maple Heights - 21638 Libby Rd., Unit #432
Thank you for your positive review. At Advance America we strive to provide the best customer service and are so happy we could provide the money solutions you needed. Have a great day!
Great customer service..the Ladies in…
Great customer service..the Ladies in store at Maple Hts...were city professional and helpful..
April 4, 2021
Reply from Advance America - Maple Heights - 21638 Libby Rd., Unit #432
Thank you for your positive review. At Advance America we strive to provide the best customer service and are so happy we could provide the money solutions you needed. Have a great day!
Staff is friendly and very helpful
February 24, 2021
Reply from Advance America - Maple Heights - 21638 Libby Rd., Unit #432
Thank you for your positive review. At Advance America, we strive to provide the best customer service and are so happy we could provide the money solutions you needed. Have a great day!
Enjoyed my time
February 22, 2021
Reply from Advance America - Maple Heights - 21638 Libby Rd., Unit #432
Thank you for your positive review. At Advance America we strive to provide the best customer service and are so happy we could provide the money solutions you needed. Have a great day!
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