They really helped me understand how to utilize the loan for my best outcome 🙏.. Very knowledgeable crew...
Company replied
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The service representative was very professional. She patiently walked me through signing all the documents. There was no rush or pressure. I felt good about that.
Company replied
The process was quick easy. I had all my documents together. The staff was very friendly and professional. They had me in and out!!!! I definitely recommend this location. They were amazing!!!!
Company replied
The application process was simple and fast. The representatives were very professional and helpful. And they explained everything in detail which only took a few minutes. Smooth easy transaction.
Company replied
Company details
Advance America is a licensed and regulated lender providing convenient loan options online and in store.
Since 1997, we've helped millions of families navigate life's financial moments. We believe borrowing money should be simple, fast, and free from judgment — with clear terms and real human support when it matters most.
Contact info
21638 Libby Rd., Unit #432, 44137, Maple Heights, OH, United States
- 216-663-0870
4.7
Excellent
94 reviews
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I am mostly satisfied with the loan…
I am mostly satisfied with the loan installment but when ever i renew my loan they on pitch 100 in cash always and the rest in check or debit card only complaint i have can't get all the cash in office have to deposit a check or spend to get it cashed elsewhere.
February 14, 2021
Reply from Advance America - Maple Heights - 21638 Libby Rd., Unit #432
Tina: Advance America values its customers and would like to learn more about this situation. Please call our customer comment line at 1-888-310-4238. Thank you.
Very good service
December 23, 2020
Reply from Advance America - Maple Heights - 21638 Libby Rd., Unit #432
Thank you for your response and comments regarding our services. We appreciate your business!
Reply from Advance America - Maple Heights - 21638 Libby Rd., Unit #432
Thank you for your response and comments regarding our services. We appreciate your business!
Reply from Advance America - Maple Heights - 21638 Libby Rd., Unit #432
Thank you for your response and comments regarding our services. We appreciate your business!
The process was fast and the…
The process was fast and the representative was very polite and professional!
November 18, 2020
Reply from Advance America - Maple Heights - 21638 Libby Rd., Unit #432
Thank you for your response and comments regarding our services. We appreciate your business!
Everything went good the ladies are…
Everything went good the ladies are very friendly in there and they show you step by step when applying for the loan. They make it very easy for you. I would recommend this place to my friends everybody is nice and pleasant.
September 30, 2020
Unprompted review
Reply from Advance America - Maple Heights - 21638 Libby Rd., Unit #432
Thank you for your response and comments regarding our services. We appreciate your business!
The process is easy and fast,and the…
The process is easy and fast,and the staff is very friendly and professional.
August 8, 2020
Unprompted review
Reply from Advance America - Maple Heights - 21638 Libby Rd., Unit #432
Thank you for your response and comments regarding out services. We appreciate your business!
Shannon was so helpful and has a…
Shannon was so helpful and has a positive attitude
July 2, 2020
Unprompted review
Reply from Advance America - Maple Heights - 21638 Libby Rd., Unit #432
Thank you for your response and comments regarding out services. We appreciate your business!
The Libby Rd
The Libby Rd. location has a great bunch of ladies that are very friendly, helpful that do an excellent job and they make you feel warm whenever you step into their store and they make people want to come back because of the excellent job that they do and how special they make you feel.
May 5, 2020
Unprompted review
Reply from Advance America - Maple Heights - 21638 Libby Rd., Unit #432
Thank you for your response and comments regarding our services. We appreciate your business!
Your all are excellent loan place
February 29, 2020
Unprompted review
Love the service great customer service
February 26, 2020
Unprompted review
Very good experience
Very good experience. The person dealing with me was well prepared to handle the transaction.
February 25, 2020
Unprompted review
The ladies in the Store in Southgate…
The ladies in the Store in Southgate Plaza is great friendly and professional. Thx
February 17, 2020
Unprompted review
I was treated with the utmost respect…
I was treated with the utmost respect thank you
January 26, 2020
Unprompted review
Great place to get an installment loan…
Great place to get an installment loan with reasonable payments and terms, however the customer service skills of their staff could use some improvement.
January 8, 2020
Unprompted review
Reply from Advance America - Maple Heights - 21638 Libby Rd., Unit #432
Your comments are important to our business and relationship. Advance America will have someone contact you soon regarding your comments.
Great customer service
December 17, 2019
Unprompted review
Always helpful explained all paperwork…
Always helpful explained all paperwork professional. Low interest rates
November 25, 2019
Unprompted review
Very prompt and helpful employees and…
Very prompt and helpful employees and quite informed
August 28, 2019
Unprompted review
Everybody was good except for this one…
Everybody was good except for this one manager at Libby rd store
August 14, 2019
Unprompted review
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