Mikel, (I am unsure of the exact spelling of her name) at your Battle Creek, MI location is such a phenomenal customer service representative; from all of my ongoing questions, to her leading to how... See more
Company replied
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The managers at the Sturgis and Niles stores are the best. They're always so friendly and make you feel welcome into the their stores. Unlike the Plymouth Indiana store manager who is rude and unwelco... See more
Company replied
They always there when I need them especially threw hard times I needed them for my rent and they came rite on time the guy that waited on me was so helpful I really wanna thank him!!!!
Company replied
Great customer service at Niles location. Valerie is a great manager and rep. Answers all questions and takes care of everyone's needs in a timely manner.
Company replied
Company details
Advance America is a licensed and regulated lender providing convenient loan options online and in store.
Since 1997, we've helped millions of families navigate life's financial moments. We believe borrowing money should be simple, fast, and free from judgment — with clear terms and real human support when it matters most.
Contact info
1250 Bell Road, 49120, Niles, MI, United States
- 269-684-9450
4.5
Excellent
121 reviews
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I had to wait but it didn’t matter the…
I had to wait but it didn’t matter the girls were moving at a good pace and they are very kind and and sweet
May 4, 2023
Reply from Advance America - Niles - 1250 Bell Road
Thank you for your positive review. At Advance America we strive to provide the best customer service and are so happy we could provide the money solutions you needed. Have a great day!
Reply from Advance America - Niles - 1250 Bell Road
Thank you for your positive review. At Advance America we strive to provide the best customer service and are so happy we could provide the money solutions you needed. Have a great day.
Top notch customer service
Extremely friendly staff. Everytime I come here they get you out fast. Always a friendly greeting and smile. Wish every place I went treated me like they do. Keep up the great work.
April 5, 2023
Reply from Advance America - Niles - 1250 Bell Road
Thank you for your positive review. At Advance America we strive to provide the best customer service and are so happy we could provide the money solutions you needed. Have a great day!
Shannon and Valerie are absolutely…
Shannon and Valerie are absolutely amazing! They are always so helpful and efficient! I would recommend this specific location/site to anyone seeking cash services!
March 9, 2023
Unprompted review
Reply from Advance America - Niles - 1250 Bell Road
Thank you for your positive review. At Advance America we strive to provide the best customer service and are so happy we could provide the money solutions you needed. Have a great day!
The managers at the Sturgis and Niles…
The managers at the Sturgis and Niles stores are the best. They're always so friendly and make you feel welcome into the their stores. Unlike the Plymouth Indiana store manager who is rude and unwelcoming. Keep up the great work Michigan stores. I'll keep driving from Indiana to you.
December 21, 2022
Reply from Advance America - Niles - 1250 Bell Road
Thank you for your positive review. At Advance America we strive to provide the best customer service and are so happy we could provide the money solutions you needed. Have a great day.
Both ladies are always kind
Both ladies are always kind, respectful, efficien, helpful, and very professional. They are the reason I come back.
December 2, 2022
Reply from Advance America - Niles - 1250 Bell Road
Thank you for your positive review. At Advance America we strive to provide the best customer service and are so happy we could provide the money solutions you needed. Have a great day.
Every time I go to Advance America
Every time I go to Advance America, I always get great customer service
October 27, 2022
Reply from Advance America - Niles - 1250 Bell Road
-Thank you for your positive review. At Advance America we strive to provide the best customer service and are so happy we could provide the money solutions you needed. Have a great day!
Reply from Advance America - Niles - 1250 Bell Road
-Thank you for your positive review. At Advance America we strive to provide the best customer service and are so happy we could provide the money solutions you needed. Have a great day!
Reply from Advance America - Niles - 1250 Bell Road
-Thank you for your positive review. At Advance America we strive to provide the best customer service and are so happy we could provide the money solutions you needed. Have a great day!
Reply from Advance America - Niles - 1250 Bell Road
-Thank you for your positive review. At Advance America we strive to provide the best customer service and are so happy we could provide the money solutions you needed. Have a great day!
These ladies are always very helpful…
These ladies are always very helpful and friendly
January 29, 2022
Reply from Advance America - Niles - 1250 Bell Road
-Thank you for your positive review. At Advance America we strive to provide the best customer service and are so happy we could provide the money solutions you needed. Have a great day!
THE CUSTOMER SERVICE GIRL YOU HAVE AT…
THE CUSTOMER SERVICE GIRL YOU HAVE AT THIS LOCATION IS ABSOLUTELY FANTASTIC. OVER THE YEARS, ALL THE GIRLS/GUYS WE NICE TO WORK WITH, BUT THIS GIRL IS AMAZING
January 11, 2022
Contact me
Contact me, Loans always fast. Helpful staff. 1 problem, email sent me that I could redo normal loan, but office said 1 more day based on MY social security payment date! Please fix it. Contact me for more info.
September 17, 2021
Reply from Advance America - Niles - 1250 Bell Road
Thank you for your positive review. At Advance America we strive to provide the best customer service and are so happy we could provide the money solutions you needed. Have a great day!
You lady’s always help with a smile and…
You lady’s always help with a smile and love the new system fast easy
September 17, 2021
Reply from Advance America - Niles - 1250 Bell Road
Thank you for your positive review. At Advance America we strive to provide the best customer service and are so happy we could provide the money solutions you needed. Have a great day!
Great customer service
Great customer service, friendly and so sweet and knowledgeable... very courteous. Thank u. 😉
August 30, 2021
Reply from Advance America - Niles - 1250 Bell Road
Thank you for your positive review. At Advance America we strive to provide the best customer service and are so happy we could provide the money solutions you needed. Have a great day!
A very helpful and professional group…
A very helpful and professional group to grow with,they have helped me out so much
July 5, 2021
Reply from Advance America - Niles - 1250 Bell Road
Thank you for your positive review. At Advance America we strive to provide the best customer service and are so happy we could provide the money solutions you needed. Have a great day!
A plus customer service
A plus customer service. Fast and pleasant experience.service. Best place to receive a loan. Quick and easy service.
July 2, 2021
Reply from Advance America - Niles - 1250 Bell Road
Thank you for your positive review. At Advance America we strive to provide the best customer service and are so happy we could provide the money solutions you needed. Have a great day!
Systems were down for a minute
Systems were down for a minute, last time I was there, but the girls kept their spirits up and didn’t letvv be it affect their ability to do their jobs. You go girls!
June 10, 2021
Reply from Advance America - Niles - 1250 Bell Road
Thank you for your positive review. At Advance America we strive to provide the best customer service and are so happy we could provide the money solutions you needed. Have a great day!
It was a week before pay day and I…
It was a week before pay day and I didn't have any money so I went to advanced America and was able to get a cash advance in no time, the staff are very friendly and always do a great job
June 8, 2021
Reply from Advance America - Niles - 1250 Bell Road
Thank you for your positive review. At Advance America we strive to provide the best customer service and are so happy we could provide the money solutions you needed. Have a great day!
I had excellent service again I telly…
I had excellent service again I telly appreciated all the help they gave to me
June 6, 2021
Reply from Advance America - Niles - 1250 Bell Road
Advance America really appreciates your kind words and feedback regarding our services. We see that you rated us a one star which is not reflective of your review. Would you mind updating the star rating to better indicate your thoughts?
How to edit your review:
1. Log on to your account on www.trustpilot.com
2. Click on your profile picture in the top right corner of the site
3. Click GO to my profile
4. Find the review you want to change and click Edit
5. When you are done changing the rating and the text, click on submit your review now.
Thank you---Advance America Customer Response Team
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