Mikel, (I am unsure of the exact spelling of her name) at your Battle Creek, MI location is such a phenomenal customer service representative; from all of my ongoing questions, to her leading to how... See more
Company replied
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The managers at the Sturgis and Niles stores are the best. They're always so friendly and make you feel welcome into the their stores. Unlike the Plymouth Indiana store manager who is rude and unwelco... See more
Company replied
They always there when I need them especially threw hard times I needed them for my rent and they came rite on time the guy that waited on me was so helpful I really wanna thank him!!!!
Company replied
Great customer service at Niles location. Valerie is a great manager and rep. Answers all questions and takes care of everyone's needs in a timely manner.
Company replied
Company details
Advance America is a licensed and regulated lender providing convenient loan options online and in store.
Since 1997, we've helped millions of families navigate life's financial moments. We believe borrowing money should be simple, fast, and free from judgment — with clear terms and real human support when it matters most.
Contact info
1250 Bell Road, 49120, Niles, MI, United States
- 269-684-9450
4.5
Excellent
121 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
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My office visit went without incident
My office visit went without incident. I was rather pleased with the warm and friendly atmosphere. I only gave a four star rating due to the online expense and difficulties.
September 25, 2019
Unprompted review
They are the best by far
They are the best by far! It's all because of their excellent customer service, their efficiency both by having enough staff and a system that is almost paperless, and they easy repayment options. They have it figured out!
Thanks to Dana and Katrina for welcoming me as a recent new customer and helping me along the way!
August 9, 2019
Unprompted review
They are very professional every time I…
They are very professional every time I go in there.
August 5, 2019
Unprompted review
May use AI-assist with repliesRead more
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
Quick and prompt
April 6, 2019
Unprompted review
Reply from Advance America - Niles - 1250 Bell Road
Advance America really appreciates your kind words and feedback regarding our services. We see that you rated us a one star, which is not reflective of your review. Would you mind updating the star rating to better indicate your thoughts?
How to edit your review:
1. Log on to your account on www.trustpilot.com
2. Click on your profile picture in the top right corner of the site
3. Click GO to my profile
4. Find the review you want to change and click Edit
5. When you are done changing the rating and the text, click on submit your review now.
Thank you---Advance America Customer Response Team
Always great.
December 22, 2018
Unprompted review
Excellent experience
December 20, 2018
Unprompted review
The Honest Opinion.
The Honest Opinion.
I thought this month's visit went really well. The service was very professionally handled. Customer service lady was very friendly and timely in taken care of the business at hand. She explained to me the repayment date at the end of the month, which is the part of the repayment I do not like or agree with. Once a month persons, that are paid on certain days, have a hard time.
Thank-you.
Ernestine Mitchell
March 3, 2018
Unprompted review
Love the crew at the Niles office
Love the crew at the Niles office. They are always very friendly and can carry a conversation and still get customers in and out quickly. They always remember your name too.
February 17, 2018
Unprompted review
Quick fast and in a hurry
As always, it’s a pleasure to visit the store. I’m always in and out quickly. Always helpful
January 23, 2018
Unprompted review
The staff is very friendly and nice
The staff is very friendly and nice. The make you feel special!
December 20, 2017
Unprompted review
Staff are friendly and professional
December 15, 2017
Unprompted review
Very friendly staff.
November 1, 2017
Unprompted review
I have been a customer for a long …
I have been a customer for a long time....4 years..I had my last loan in dec/2016 and when I came in today everything was very fast ..just like I had never missed coming.Thank you for being there .
July 3, 2017
Unprompted review
Awesome friendly helpful employees!
May 18, 2017
Unprompted review
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