Very satisfied with the customer service representatives I've met whenever I visited in offices (9 mile/Telegraph) and (7 mile and Telegraph)..although I've been using online mostly these days..I don'... See more
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See what reviewers are saying
It was Ms Kellie Parker for me, I have never met a more patient and kind woman that can problem solve all you’re loan anxiety. If you want an amazing person who does amazing help come here.
Company replied
Thank you, Rosa for helping me with my loan. This is a great location. Nine Mile telegraph in Southfield. They are very professional patient and helpful. Thank you. You’re a customer Deborah Perkins.
Company replied
Rosa is very helpful and personable. I always feel like I am important and she really cares about my well being. I hope Rosa is valued because customer service is a lost art in this day and time.
Company replied
Company details
Advance America is a licensed and regulated lender providing convenient loan options online and in store.
Since 1997, we've helped millions of families navigate life's financial moments. We believe borrowing money should be simple, fast, and free from judgment — with clear terms and real human support when it matters most.
Contact info
22538 Telegraph Rd., 48033, Southfield, MI, United States
- 248-304-2836
4.8
Excellent
86 reviews
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Satisfied Customer - Long Standing Satisfaction
Very satisfied with the customer service representatives I've met whenever I visited in offices (9 mile/Telegraph) and (7 mile and Telegraph)..although I've been using online mostly these days..I don't drive as much lately although I can but I'm 69 years old now . the communication I receive from online representatives are just as good fast response and quick updates through email .so yes, I'm very satisfied with Advance America
August 27, 2026
Reply from Advance America - Southfield - 22538 Telegraph Rd.
Thank you for your positive review. At Advance America we strive to provide the best customer service and are so happy we could provide the money solutions you needed. Have a great day.
Rosa Smith was more than amazing !
August 4, 2026
Unprompted review
Reply from Advance America - Southfield - 22538 Telegraph Rd.
Thank you for your response and comments regarding our services. We appreciate your business!
Skai was very helpful and informative
Skai was very helpful and informative
July 8, 2026
Unprompted review
Reply from Advance America - Southfield - 22538 Telegraph Rd.
Thank you for your response and comments regarding our services. We appreciate your business!
Rosa provided good customer service.
June 3, 2026
Unprompted review
Reply from Advance America - Southfield - 22538 Telegraph Rd.
We appreciate your positive feedback. We are happy you had a good experience.
Rosa is very helpful and friendly
Rosa is very helpful and friendly. I love this location.
May 12, 2026
Unprompted review
Reply from Advance America - Southfield - 22538 Telegraph Rd.
We appreciate your positive feedback. We are so happy we could provide the solutions you needed with helpful and friendly service.
This location is very professional and…
This location is very professional and efficient than most branches I have visited.
April 2, 2026
Unprompted review
Reply from Advance America - Southfield - 22538 Telegraph Rd.
We're happy to hear that you found our location professional and efficient. Thank you for taking the time to share your positive experience with us.
Very pleasant service
March 16, 2026
Unprompted review
Reply from Advance America - Southfield - 22538 Telegraph Rd.
Thank you for your positive review. At Advance America we strive to provide the best customer service and are so happy we could provide the money solutions you needed. Have a great day!
Skai was great
March 3, 2026
Unprompted review
Reply from Advance America - Southfield - 22538 Telegraph Rd.
Thank you for your positive review. At Advance America we strive to provide the best customer service and are so happy we could provide the money solutions you needed. Have a great day.
Reply from Advance America - Southfield - 22538 Telegraph Rd.
Thank you for your positive review. At Advance America, we strive to provide the best customer service, and we are very happy to be able to provide you with the money solutions you need. Have a nice day
Applying on Line vs. Applying in the Store
Going into the store to apply for a loan is quick and more efficient than applying on line. The staff is professional and the process is quick. I give a 5 star rating going into the store to apply for a loan and a 2 star rating applying for a loan on line.
October 19, 2025
Reply from Advance America - Southfield - 22538 Telegraph Rd.
Advance America values its customers, and we will have someone personally contact you to discuss further.
Skai helped me
October 3, 2025
Unprompted review
Reply from Advance America - Southfield - 22538 Telegraph Rd.
Thank you for your positive review. At Advance America we strive to provide the best customer service and are so happy we could provide the money solutions you needed. Have a great day.
The clerks are very helpful and…
The clerks are very helpful and friendly, and efficient.
August 22, 2025
Reply from Advance America - Southfield - 22538 Telegraph Rd.
Thank you for your positive review. At Advance America we strive to provide the best customer service and are so happy we could provide the money solutions you needed. Have a great day.
I received great service today from…
I received great service today from Rosa and I would recommend this location to others.
July 8, 2025
Unprompted review
Reply from Advance America - Southfield - 22538 Telegraph Rd.
We appreciate your positive feedback and are happy you were pleased with the service you received. Thank you for recommending our location to others!
Me.Rosa was very nice
July 4, 2025
Reply from Advance America - Southfield - 22538 Telegraph Rd.
Thank you for your positive review. At Advance America we strive to provide the best customer service and are so happy we could provide the money solutions you needed. Have a great day.
I visit this Southfield location often
I visit this Southfield location often. Rosa is the best.
May 2, 2025
Unprompted review
Reply from Advance America - Southfield - 22538 Telegraph Rd.
We appreciate your kind words about Rosa. We're so glad you enjoy visiting our Southfield location and that Rosa has provided you with excellent service.
Rosa is very knowledgeable and polite
The Manager is very knowledgeable and polite. I would recommend this location to others.
April 29, 2025
Unprompted review
Reply from Advance America - Southfield - 22538 Telegraph Rd.
Thank you for your positive review. At Advance America we strive to provide the best customer service and we are very happy to be able to provide you with the money solutions you needed. Have a nice day.
Rosa is very professional and makes us…
Rosa is very professional and makes us feel important. I would recommend this location to anyone that needs a loan.
April 11, 2025
Unprompted review
Reply from Advance America - Southfield - 22538 Telegraph Rd.
Thank you for your kind words! We are so happy to hear that you had a positive experience with Rosa. We strive to provide excellent customer service and appreciate your feedback.
Rosa is very helpful
Rosa is very helpful. She is very efficient at her job and I would definitely recommend this location.
April 11, 2025
Unprompted review
Reply from Advance America - Southfield - 22538 Telegraph Rd.
Thank you for your positive review. At Advance America we strive to provide the best customer service and are so happy we could provide the money solutions you needed. Have a great day.
I am very pleased with the service I…
I am very pleased with the service I recieve at this location I highly recommend it.
February 21, 2025
Unprompted review
Reply from Advance America - Southfield - 22538 Telegraph Rd.
We appreciate your kind words and are glad you had a positive experience. We strive to provide excellent customer service.
You are always there!!!!
October 17, 2024
Reply from Advance America - Southfield - 22538 Telegraph Rd.
Thank you for your positive review. At Advance America we strive to provide the best customer service and are so happy we could provide the money solutions you needed. Have a great day.
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