The website is very user friendly and has a wonderful human touch. It’s almost like you are speaking to an actual person. It’s easy to apply for the loan and the process is quick and simple.
Company replied
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See what reviewers are saying
Carolina was excellent! She was fast and efficient. She acknowledged everyone who walked through the door and she answered any questions that I had. I typically dred going to places like this but my e... See more
Company replied
I always can count on Advance America, super fast service.
Company replied
I use speedy cash and Advance America. Advance america 1000% better. Advance america gives you a chance to get your pants on when waiting on your money to arrive so you can pay back your loan. Speedy... See more
Company replied
Company details
Advance America is a licensed and regulated lender providing convenient loan options online and in store.
Since 1997, we've helped millions of families navigate life's financial moments. We believe borrowing money should be simple, fast, and free from judgment — with clear terms and real human support when it matters most.
Contact info
7403 Van Nuys Blvd., 91405, Van Nuys, CA, United States
- 818-780-7840
4.6
Excellent
130 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
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I called to change due date the rep…
I called to change due date the rep told me , I'm still considered late even if due date is changed , how can this be if , I changed my date ...it stated I was pass due ,its not making any sense , Something is off here " ...Not sounding right " ...Let's get it together " ...Thanks , Than I recieve a reminder of the date I changed " ...originally " ... ..🤔
December 3, 2025
Reply from Advance America - Van Nuys - 7403 Van Nuys Blvd.
Your comments are important to our business and relationship. We’d like to learn more about this situation. Please call our customer comment line at 1-888-310-4238. Thank you.
Reply from Advance America - Van Nuys - 7403 Van Nuys Blvd.
We're glad you found our service great, fast, and friendly. Thank you for your positive feedback; we appreciate it!
I use speedy cash and Advance America
I use speedy cash and Advance America. Advance america 1000% better. Advance america gives you a chance to get your pants on when waiting on your money to arrive so you can pay back your loan. Speedy cash takes it every time, whether your ready or not.
November 26, 2025
Reply from Advance America - Van Nuys - 7403 Van Nuys Blvd.
Thank you for your positive review. At Advance America we strive to provide the best customer service and are so happy we could provide the money solutions you needed. Have a great day!
Got my loan fast and easy.
Got my loan fast and easy.. Carolina was very good.
September 29, 2025
Unprompted review
Reply from Advance America - Van Nuys - 7403 Van Nuys Blvd.
Thank you for your positive review. At Advance America we strive to provide the best customer service and are so happy we could provide the money solutions you needed. Have a great day.
Great customer service from linda she…
Great customer service from linda she is professional
September 3, 2025
Unprompted review
Reply from Advance America - Van Nuys - 7403 Van Nuys Blvd.
We appreciate your positive feedback. We're happy to hear that you had a great experience and that our team provided helpful support.
Thank you Linda for my payday loan
August 16, 2025
Unprompted review
Reply from Advance America - Van Nuys - 7403 Van Nuys Blvd.
We are so happy we could assist you with your payday loan needs. Thank you for sharing your positive experience with us!
Reply from Advance America - Van Nuys - 7403 Van Nuys Blvd.
Thank you for your positive review. At Advance America we strive to provide the best customer service and we are very happy to be able to provide you with the money solutions you needed. Have a nice day.
Good Service!!!
July 10, 2025
Unprompted review
Reply from Advance America - Van Nuys - 7403 Van Nuys Blvd.
Thank you for your positive review. At Advance America we strive to provide the best customer service and are so happy we could provide the money solutions you needed. Have a great day.
Reply from Advance America - Van Nuys - 7403 Van Nuys Blvd.
We're so glad to hear you felt welcome! It's our goal to make every customer feel comfortable and valued.
You have a wonderful employee
You have a wonderful employee. The lady have so much knowledge and willing to help with anything
March 5, 2025
Reply from Advance America - Van Nuys - 7403 Van Nuys Blvd.
Thank you for your positive review. At Advance America we strive to provide the best customer service and are so happy we could provide the money solutions you needed. Have a great day.
Reply from Advance America - Van Nuys - 7403 Van Nuys Blvd.
Thank you for your positive review. At Advance America we strive to provide the best customer service and are so happy we could provide the money solutions you needed. Have a great day.
The women who work there are very…
The women who work there are very helpful, professional and nice !
August 8, 2024
Reply from Advance America - Van Nuys - 7403 Van Nuys Blvd.
Thank you for your positive review. At Advance America we strive to provide the best customer service and we are very happy to be able to provide you with the money solutions you needed. Have a nice day.
Grateful customer
The service is great and the clerks are friendly and helpful, thank you to the Van Nuys California store, you're loyal customer Melanie
May 30, 2024
Reply from Advance America - Van Nuys - 7403 Van Nuys Blvd.
Thank you for your positive review. At Advance America we strive to provide the best customer service and are so happy we could provide the money solutions you needed. Have a great day.
Alexis Terrible Customer Service
Alexis, the loan officer was very rude and abrupt during my visit. I felt she did not value me as a customer nor value my business. Moreover, Alexis left a very rude voicemail on 05/30/2024 demanding that I repay my loan early when my contract specifically says the first of each month. When I called Alexis to clarify, she got very defensive and demanded in a very haughty demeanor that I repay the loan or that she’d blacklist me and put my loan in collections. Alexis was very rude and very unprofessional in how she handled the situation with me regarding my loan (both times). My experience with her causes me to seriously reconsider taking my payday needs elsewhere.
May 15, 2024
Reply from Advance America - Van Nuys - 7403 Van Nuys Blvd.
Advance America values its customers and would like to learn more about this situation. Please call our customer comment line at 1-888-479-2026. Thank you.
Reply from Advance America - Van Nuys - 7403 Van Nuys Blvd.
Thank you for your positive review. At Advance America we strive to provide the best customer service and are so happy we could provide the money solutions you needed. Have a great day.
Although I had a hard time with my…
Although I had a hard time with my phone reaching my bank, the teller was patient and we finally finished what we started and I got my payday loan...
February 21, 2024
Reply from Advance America - Van Nuys - 7403 Van Nuys Blvd.
Thank you for your positive review. At Advance America we strive to provide the best customer service and are so happy we could provide the money solutions you needed. Have a great day.
The ladies are GREAT !!
The ladies are a GREAT representation of your company and always provide excellent service.....they need to recieve raises !!
February 10, 2024
Reply from Advance America - Van Nuys - 7403 Van Nuys Blvd.
Thank you for your positive review. At Advance America we strive to provide the best customer service and we are very happy to be able to provide you with the money solutions you needed. Have a nice day.
They know me by name
They know me by name, and I have a good experience when I go to advance.
January 6, 2024
Reply from Advance America - Van Nuys - 7403 Van Nuys Blvd.
Thank you for your positive review. At Advance America we strive to provide the best customer service and are so happy we could provide the money solutions you needed. Have a great day!
Excellent customer service
Catalina and the staff ensure excellent customer service by ensuring that clients are well informed about the products or services they are interested in.
November 30, 2023
Reply from Advance America - Van Nuys - 7403 Van Nuys Blvd.
Thank you for your positive review. At Advance America we strive to provide the best customer service and are so happy we could provide the money solutions you needed. Have a great day.
Very nice customer service!
November 29, 2023
Reply from Advance America - Van Nuys - 7403 Van Nuys Blvd.
Thank you for your positive review. At Advance America we strive to provide the best customer service and we are very happy to be able to provide you with the money solutions you needed. Have a nice day.
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