Nothing on their door or on their website to say they have gone bust! 2 wasted journeys! I’ve been a customer since day 1 in their original store! They could have at least told those on their database... See more
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
See what reviewers are saying
Ordered 2 pairs Brooks Levitate by accident & was phoned before despatch asking if order was correct. Explained & they were happy to refund me no problems but decided to keep with being such a good pr... See more
Company replied
Went with other half to spend his Christmas present, I wasn’t expecting to buy anything however the range of trainers swayed me otherwise. The staff were friendly, welcoming and knowledgeable. No pres... See more
Company replied
After suffering with shin splints I was recommended by a friend to try the Peterborough store to help out with a new trainer purchase. First time going here, was looked after by a professional runner... See more
Company replied
Company details
Written by the company
Specialist running stores in Peterborough & Cambridge. Clothing, accessories, advice, running shoe fitting, gait analysis, shoes that are right for you whatever your ability.
Contact info
4 Titan Drive, Fengate East, PE1 5XN, Peterborough, United Kingdom
- 01733 891111
- info@advanceperformance.co.uk
- advanceperformance.co.uk
4.5
Excellent
306 reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Nothing on their door or on their…
Nothing on their door or on their website to say they have gone bust! 2 wasted journeys! I’ve been a customer since day 1 in their original store! They could have at least told those on their database.
April 8, 2023
Unprompted review
COMPANY BUST
Faulty pair of shoes but COMPANY WENT INTO LIQUIDATION ON 31.03.2023 😔
April 9, 2023
Unprompted review
No trainers & no way to contact
Ordered trainers on 20th Feb. Not arrived. Website still 'under maintenance'. I paid via Klarna so hopefully will only 1/3 of my money instead of all. I'm sure company must be in administration.
March 2, 2023
Unprompted review
Very happy!
Chloe was really helpful and was really patient in helping me to get a really good pair of shoes- really impressed with the quality of the service!
February 18, 2023
Unprompted review
Reply from Advance Performance
Thank you Ella for such a lovely review.
It's very much appreciated from everyone here at AP
Excellent Customer Service
Excellent customer service. Went above and beyond to make sure I got the shoes I wanted despite them being out of stock in my size (here and everywhere else I looked). Were transparent about the whole process and always gave me options.
January 4, 2023
Unprompted review
Reply from Advance Performance
Thank you for such a lovely review
It's very much appreciated
Friendly and helpful
On my first visit, I was given some free running advice by knowledgeable staff who didn't pressure me to spend.
February 5, 2023
Unprompted review
Reply from Advance Performance
Thank you for your review
It's very much appreciated
Always a great experience
I came across Advance Performance when I was looking to buy a pair of Ghost 14 a few months ago. They were selling them at the best price I could find so decided to go with them. Since then I have purchased 3 other pairs of running shoes from the company. The staff are friendly and knowledgeable, and I always have a great experience shopping with Advance Performance. Highly recommend.
February 1, 2023
Unprompted review
Reply from Advance Performance
Thank you for your review
It's very much appreciated.
Reply from Advance Performance
Thank you for your review
It's very much appreciated.
Great service from advance performance
After a delay with initial order, Emily sorted out same model of trainers think better Colour received today , this is my sixth pair of Brooke’s from advance performance
February 4, 2023
Reply from Advance Performance
Good afternoon
Thank you for you review , First and foremost our sincere apologies that we haven't delivered excellence. we can fully appreciate your frustrations. I would very much like to discuss this over the phone.
Reply from Advance Performance
Good afternoon
Thank you for you review , First and foremost our sincere apologies that we haven't delivered excellence. we can fully appreciate your frustrations. I would very much like to discuss this with you over the phone.
Genuine interested in putting things right.
These guys advertise on Facebook shoes at discounted prices that they don’t actually have to sell.
It’s nothing more than misrepresentation and clickbait.
They take your order and your money and then blame sources outside their control for not being able to supply what you order.
Then they blame the banking system for delays in processing a refund.
Best avoided.
UPDATE 20 FEBRUARY
After my (1 star) review above, Emily from their Customer Services team contacted me to explain that they have had a major problem with suppliers and their systems that they have been working hard to resolve. She asked if I could give them another chance as they always want to exceed customer's expectations.
Despite some initial cynicism on my part, I have to say that they really did this time!
Replacement shoes were sourced, dispatched promptly and delivered by DPD the next day, all as promised and described. With follow up calls to ensure everything was ok. Real 5 star service this time around.
This would encourage me to give them another try in the future.
January 27, 2023
Reply from Advance Performance
Good afternoon
Thank you for your review , First and foremost our sincere apologies that we haven't delivered excellence. we can fully appreciate your frustrations. I would very much like to discuss this over the phone.
Ordered some trainers & not heard…
Ordered some trainers & not heard anything. Not received & not had any updates.
February 2, 2023
Reply from Advance Performance
Good afternoon Jaimie,
Thank you for your review. I am so sorry to hear this.
I will look into this immediately are respond to you directly.
Please be assured everything will be done to rectify this for you.
Many thanks
I ordered in good faith
I ordered in good faith, and payment was taken, I was advised that the items were no longer available - but still waiting a refund
January 26, 2023
Reply from Advance Performance
Good afternoon Marie,
Apologies you haven't had the best experience with advance performance. We can fully understand your frustrations. I would very much like to discuss this with you further on the telephone.
Great Customer Service
Great customer service - Thanks Emily for taking the care to talk to me and keeping me updated. It is much appreciated!
February 2, 2023
Reply from Advance Performance
Good afternoon Sophie,
Thank you for your review, apologies you didn't have a very good experience with advance performance, We can fully understand your frustrations and I would very much like to discuss this with you further on the telephone.
Poor service
Ordered a product. It was then out of stock. Still waiting for a refund so I can buy else where. 3 weeks being messed about. Same product from Amazon, which I try not to use, ordered and delivered in 24 hours. You really need to improve. 7 to 10 days delivery times today just does not work.
February 2, 2023
Reply from Advance Performance
Good afternoon Karl,
Thank you for your review, apologies you didn't have a very good experience with advance performance, We can fully understand your frustrations and I would very much like to discuss this with you further on the telephone.
Quick and efficient website and delivery
February 1, 2023
Reply from Advance Performance
Thank you for your review
It's very much appreciated
Great service as always throughout my…
Great service as always throughout my gait analysis. I've been using advanced performance for about 15 years. This year I've landed on a pair of shoes in the sale and they are excellent value for money and even a great colour!
January 20, 2023
Unprompted review
Reply from Advance Performance
Thank you for your review
It's very much appreciated
I have just received my Brooks running…
I have just received my Brooks running shoes and they are fantastic. I was kept informed about the delivery and I really appreciate the excellent response time to my messages. Definitely recommend buying your running shoes from here.
January 25, 2023
Unprompted review
Reply from Advance Performance
Thank you for your review
It's very much appreciated
Friendly, professional service
Friendly, professional service. I had a gait analysis which was really helpful and gave me full assurance. Their APTribe discount meant I paid about a third of the full price for my trainers, which was a lovely surprise, but with the high standard of service, I would have come away pleased at full price. Highly recommend
January 20, 2023
Unprompted review
Reply from Advance Performance
Thank you for your review
It's very much appreciated
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.