Advance Performance Reviews 

306
•
TrustScore 4.5 out of 5

4.5

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Rated 1 out of 5 stars

Nothing on their door or on their website to say they have gone bust! 2 wasted journeys! I’ve been a customer since day 1 in their original store! They could have at least told those on their database... See more

Rated 5 out of 5 stars

Ordered 2 pairs Brooks Levitate by accident & was phoned before despatch asking if order was correct. Explained & they were happy to refund me no problems but decided to keep with being such a good pr... See more

Company replied

Rated 5 out of 5 stars

Went with other half to spend his Christmas present, I wasn’t expecting to buy anything however the range of trainers swayed me otherwise. The staff were friendly, welcoming and knowledgeable. No pres... See more

Company replied

Rated 5 out of 5 stars

After suffering with shin splints I was recommended by a friend to try the Peterborough store to help out with a new trainer purchase. First time going here, was looked after by a professional runner... See more

Company replied

Company details

  1. Running Store
  2. also in
  3. Activewear Store
  4. Sportswear Store

Written by the company

Specialist running stores in Peterborough & Cambridge. Clothing, accessories, advice, running shoe fitting, gait analysis, shoes that are right for you whatever your ability.


Contact info

4.5

Excellent

TrustScore 4.5 out of 5

306 reviews

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1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

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4.5

All reviews

(306)

0 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 1 out of 5 stars

Order not received.

I have still not received my online order nearly a month later. The company do not respond to requests for updates.
Really poor service. It's a shame as I was keen to support a local company.

December 27, 2022
Advance Performance logo

Reply from Advance Performance

Good afternoon Chris,
Thank you for your review, apologies you didn't have a very good experience with advance performance, We can fully understand your frustrations and I would very much like to discuss this with you further on the telephone.

Rated 4 out of 5 stars

Long wait but good customer service

So I have been waiting 17 days for my order and it left me greatly frustrated however I phoned the contact centre and spoke to a very friendly lady who helped resolve my issue.

I eagerly await my new shoes :)

January 16, 2023
Unprompted review
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Reply from Advance Performance

Hi Alex

Thank you for you review

It's very much appreciated.

Rated 5 out of 5 stars

Brooks trainers exchange

I ordered a pair of Brooks trainers for my husband for Christmas, unfortunately they were too big. Advance performance were quick in getting back to me regarding getting an exchange. Sent them back but as the didn't have the right size in that same style gave me the next style up for same price.
What a wonderful company, will be using these for my trainers from now on.

January 13, 2023
Unprompted review
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Reply from Advance Performance

Thank you for your review

It's very much appreciated

Rated 4 out of 5 stars

Poor service then Terrific service

After initial problems, AP contacted me by telephone. Apparently, fault with my email address. All sorted and shoes arrived soon after. Hence, I have given them 4 stars now instead of the initial 1 star. Shoes are good quality. Thank you to the staff at AP for sorting things out.

January 12, 2023
Unprompted review
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Reply from Advance Performance

Good afternoon Ray

Thank you for your review apologies you didn't have a very good experience with advance performance, We can fully understand your frustrations and I would very much like to discuss this with you further on the telephone.

Rated 5 out of 5 stars

Running shoes online

I purchased running shoes online at a fantastic price and there was a delay which was not the fault of Advance Performance. I was kept up to date by email and delivery status and even offered a discount code on next purchase. Very pleased with overall experience and wouldn’t hesitate to use again.
I have since purchased a second pair of shoes using my discount code and very happy. Unbeatable prices!

January 11, 2023
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Reply from Advance Performance

Thank you very much for your review
It's very much appreciated

Rated 5 out of 5 stars

MIKE = 🐐 in Cambridge.

Wow where to start. Mike in the Cambridge store is an absolute legend. Helped me with everything from trainers to post recovery runs. Having thought I’d be conned into some shoes, I left an hour and a half later feeling that we could be best buds. 100% recommend and told all my mates to go their. MIKE IS THE GOAT 🐐

January 9, 2023
Unprompted review
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Reply from Advance Performance

Thank you very much for your review
It's very much appreciated.

Rated 4 out of 5 stars

I ordered running shoes 2 weeks ago…

I ordered running shoes 2 weeks ago with a delivery date of 7-10 days given. Today I received a sorry they're late email with no estimated delivery date. That's not much good when I need my running shoes for competing. Had I known they wouldn't arrive for weeks, I would have gone elsewhere. Poor organisation on their part. UPDATE! My shoes arrived today by DHL and are amazing. A bit later than expected but all good now.

January 9, 2023
Rated 5 out of 5 stars

Superb one to one service

Superb one to one knowledgable and professional service. Quality products at good prices. A good, no-pressure experience. First class all the way.

January 6, 2023
Unprompted review
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Reply from Advance Performance

Thank you very much for your review

It's very much appreciated

Rated 5 out of 5 stars

Rly good quality and transformed my…

Rly good quality and transformed my running ability completely! Very good value, recommend

January 8, 2023
Unprompted review
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Reply from Advance Performance

Thank you very much for your review

It's very much appreciated

Rated 1 out of 5 stars

Awaiting delivery

Unfortunately, shoes still being sorced while I paid extra to speed up delivery. So ordered on 26th and still awaiting to hear about dispatch on 8th January.

January 8, 2023
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Reply from Advance Performance

Hi Paula,
Thank you for your review. I am so sorry to hear this.
I will look into this immediately are respond to you directly.
Please be assured everything will be done to rectify this for you.
Many thanks
Martin

Rated 5 out of 5 stars

I have been running for over 30 years…

I have been running for over 30 years and regularly visit Advanced Performance even though I have to travel. Personal service and friendly staff always make the effort worth while. The confidence of wearing shoes that have been hand fitted is unbeatable. Great place to visit.

January 7, 2023
Unprompted review
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Reply from Advance Performance

Thank you very much for your review Dave.
It is very much appreciated.

Rated 5 out of 5 stars

Great service and selection of shoes

Great service and selection of shoes. Staff have plenty of time for there is no pressure to rush into a purchase they really want you to have the best experience and get the right shoe for you.

January 4, 2023
Unprompted review
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Reply from Advance Performance

Thank you Denise.
You lovely review is hugely appreciated.
Martin and the AP Team.

Rated 5 out of 5 stars

Great service and value for the money

Great service and value for the money!
Always appreciate the professional support and feedback from people who work there!
Highly recommend

January 5, 2023
Unprompted review
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Reply from Advance Performance

Thank you for your lovely 5* review Audrius.
It is hugely appreciated.
Martin and the AP Team.

Rated 5 out of 5 stars

MY GO TO RUNNING SHOP

Advance Performance is my go to running shop.I normally go to store although their online service is second to none.Stocked with great running shoes and Nutrition for those marathon training and racing days.The staff are very knowledgeable,very attentive to individual needs and take time to get the best for your gait.Additionally go beyond to provide strength conditioning classes and beginner classes for all.

December 21, 2022
Unprompted review
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Reply from Advance Performance

Thank you Martin.
Your review is really appreciated and valued.
Many thanks Martin and the AP Team

Rated 5 out of 5 stars

I have used AP for around 5 years and…

I have used AP for around 5 years and as chair of a local running club, I was more than happy to recommend them to all our members and the feedback was always positive. Lots of good knowledge, friendly staff and great products for which the new price match offer is great. Highly recommended

January 3, 2023
Unprompted review
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Reply from Advance Performance

Thank you very much indeed.
Your review is wonderful.
Many thanks Martin and the AP Team

Rated 5 out of 5 stars

Excellent specialist running shop with…

Excellent specialist running shop with one to one service. Plenty of choice and great advice on shoes and other gear. Try on shoes run in them and get the right shoes for you.

January 4, 2023
Unprompted review
Advance Performance logo

Reply from Advance Performance

Thank you for your lovely 5* review Eric.
It is hugely appreciated.
Martin and the AP Team.

Rated 5 out of 5 stars

Excellent!

The staff at Advance performance are very helpful and knowledgeable.They always give the right advice and never sell you anything that doesn’t suite.

December 11, 2022
Unprompted review
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Reply from Advance Performance

Thank you Richard.
Your review is really appreciated.
Many thanks Martin and the AP Team

Rated 5 out of 5 stars

Fab service

Always had a fab service from Martin and the team. Always a pleasure going in to store. Runners giving back to others in the running community too with promotions and support at running events. Great team. Throughly recommend 👌

December 31, 2022
Unprompted review
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Reply from Advance Performance

Thank you for your lovely 5* review Tracey.
It is hugely appreciated.
Martin and the AP Team.

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