Advantage Finance Reviews 

6,213
TrustScore 5 out of 5

4.9

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Review summary

Created with AI, based on recent reviews

Considering 1,295 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the dedicated staff for being exceptionally professional, kind, and understanding when discussing individual financial accounts and options. Consumers consistently appreciate the prompt, helpful, and efficient assistance provided during payment queries or unexpected life difficulties. Users often highlight how smooth and straightforward the overall process feels when speaking with supportive representatives. However, some customers also noted that staff showed a frustrating lack of compassion and offered virtually no support during particularly stressful financial situations. A few consumers reported feeling dismissed and encountering thoroughly unhelpful customer service when trying to resolve complicated account matters.

What people talk about most

Staff

Reviewers highlight positive aspects of staff, frequently praising advisors for being extremely helpful,... See more

Customer service

Reviewers mention positive feedback about customer service, highlighting that advisors are polite,... See more

Service

People report positive experiences with service, frequently highlighting a fast, straightforward, and... See more

Payment

Users describe positive interactions with payment support, frequently praising helpful staff who provide... See more

User experience

Clients share satisfaction on user experience, highlighting helpful and professional staff who make the... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Stacey was fantastic today. A human’s human! Full of understanding, empathy, support and practical help. Stacey was solution-focused, sought ways to help with my current situation and found the best w... See more

Company replied

Rated 5 out of 5 stars

Had a few problems remembering details, but was all handled amazingly and we had a good laugh. Excellent service every time! Will definitely recommend and use this company again in future.

Rated 5 out of 5 stars

Rang up spoke with a lady called Katie I wasn’t sure what to do regards my car. Katie talked me through everything very helpful and professional she went through my options and sent them by email no p... See more

Rated 5 out of 5 stars

Dee expressed professionalism and empathy for an end of term account. He turned this situation around with empathy making me feel like a valued client and provided a perfect solution. He's a credi... See more


Company details

  1. Financial Institution

Written by the company

Advantage Finance is a motor finance company and lender, that has specialised in building finance for humans, by humans since 1999. Putting customer stories ahead of scores, we finance cars, vans, motorbikes, caravans and electric vehicles.


Contact info

4.9

Excellent

TrustScore 5 out of 5

6K reviews

5-star
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1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Replied to 53% of negative reviews

Typically replies within 1 month

How this company uses Trustpilot

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4.9

All reviews

(6,213)

1,292 reviews in the last 12 months

Write a review
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Lizzie was extremely helpful and…

Lizzie was extremely helpful and understanding, she reassured me and came up with a plan that suited me in the best way possible, lovely woman would highly recommend.

September 22, 2026
Unprompted review
Rated 5 out of 5 stars

Amy was such a lovely person

Amy was such a lovely person. She was very empathetic and understanding of my situation. She gave me clear options for resolving the issue and also advised me on other things that could help. I really appreciated her time, support and helpful advice. Thank you, Amy!

September 21, 2026
Unprompted review
Rated 5 out of 5 stars

Chloe was incredibly supportive…

Chloe was incredibly supportive compassionate and understanding during a difficult time - I am overwhelmed with the care that Advantage have shown me today. Would thoroughly recommend them and frankly would not consider using any other finance company in the future.

September 21, 2026
Unprompted review
Rated 5 out of 5 stars

I had an issue and called for help

I had an issue and called for help. Katie answered my call and was very helpful and professional. She listened to the problem, dealt with it quickly, and got everything resolved. I really appreciated her help and excellent customer service. Thank you, Katie!

September 21, 2026
Unprompted review
Rated 5 out of 5 stars

Rachel was awesome

Rachel was awesome ,discussed the different ways on how to pay weekly which would make my life so much easier ,she was very helpful and explained everything in detail ,again she was awesome

September 18, 2026
Unprompted review
Rated 5 out of 5 stars

Listened and explained everything…

Listened and explained everything required and even provided more information polite professional and very good rep of the company
Always had pleasant phone conversations with advisors at advantage finance and always are helpful

September 18, 2026
Unprompted review
Rated 5 out of 5 stars

So happy

Always been happy with advantage and staff are fantastic great to talk too can not fault them / you

September 17, 2026
Unprompted review
Rated 5 out of 5 stars

Katie was extremely helpful

Katie was extremely helpful, and very understanding of my current situation. I wish all all companies/ government sevices were as helpful as she was.
Eased what was a worrying situation for myself.
Thankyou

September 17, 2026
Unprompted review

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