I feel completely misled by AD Car Care. I was charged £190 for an oil and filter change, which I later found should have cost around £79. The owner claimed it was the same price as last year, but I l... See more
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We brought our car in with a major side panel rotting issue. This was solved allowing us to keep our car running for a few more years. The staff were fantastic. Every opportunity was taken to keep cos... See more
Company replied
Brandon is amazing, checks in regularly on status of repair, extremely helpful. Not had to call up at all, courtesy car arranged & delivered when agreed. Despite my car needing a repair A D Will... See more
Company replied
Fantastic, especially the driver Paulo who dealt with me in a very professional manner. Very polite with a funny sense of humor. Exceptional customer service. Very knowledgeable and helpful young man.... See more
Company replied
Company details
Written by the company
At AD Williams we know that being without your vehicle can be an inconvenience. That’s why we offer a hassle free service, completing every repair as quickly as possible whilst ensuring outstanding quality. It’s no accident that we are BSI accredited accident repair centres. We’ve been helping motorists get back on the road after accidents for more than 30 years. Our state of the art body shops are fully equipped to meet manufacturers’ standards for your peace of mind. We only use genuine replacement parts to maintain the safety, integrity (and value) of your vehicle. Our highly trained technicians’ workmanship is guaranteed for three years. We use the latest repair technology including Smart Repair (Small Medium Area Repair Technology) and tackle all types of repair including small scratches, dents, alloy wheel refurbishments and windscreen repairs. We’re a one stop shop for first class, rapid repairs and can manage all the insurance paperwork and negotiations on your behalf. Find our nearest garage to you.
Contact info
54 Weir Road, Wimbledon, SW19 8UG, London, Surrey, United Kingdom
- 0203 9071000
Disappointed and Misled – Won’t Be Returning to AD Car CareI feel completely misled by AD Car…
I feel completely misled by AD Car Care. I was charged £190 for an oil and filter change, which I later found should have cost around £79. The owner claimed it was the same price as last year, but I later realised I never even received a full service then either, as I had thought. When I questioned the charge, the owner compared it to main dealer prices — which defeats the purpose of using a local garage. I won’t be going back.
April 11, 2025
Unprompted review
Great Service
Gerry was lovely and very communicative. Great repairs and great service!
January 31, 2025
Unprompted review
Reply from AD Williams - Wimbledon
We appreciate you taking the time to leave a review. Your feedback is very important to us.
If we can be of any further assistance, please don’t hesitate to contact us.
AD Williams Coachworks – Customer Care Team
We brought our car in with a major side…
We brought our car in with a major side panel rotting issue. This was solved allowing us to keep our car running for a few more years. The staff were fantastic. Every opportunity was taken to keep costs low. They even arranged to take it for its MOT which we passed as a result. It was beautifully valeted. I cannot speak too highly of their customer care. Our car was not an expensive model, but in difficult economic times they worked hard to ensure we could keep it going without refusing the job or hiking costs. If you need a job doing, do not hesitate to use them. Absolutely excellent.
September 17, 2024
Reply from AD Williams - Wimbledon
Thank you for taking the time to leave such a fantastic review, we are delighted to hear of your positive experience at AD Williams. I have passed your comments on to the relevant site.
AD Williams Coachworks – Customer Care Team
All the staff at A D Williams were…
All the staff at A D Williams were helpful, professional and patient to answer all questions.
December 11, 2024
Reply from AD Williams - Wimbledon
We appreciate you taking the time to leave a review. Your feedback is very important to us.
If we can be of any further assistance, please don’t hesitate to contact us.
AD Williams Coachworks – Customer Care Team
Amazing service
Amazing service, always giving me updates on the repairs, very professional team, friendly, polite and caring for the customers. Thank you so much. 5* service
December 4, 2024
Reply from AD Williams - Wimbledon
We appreciate you taking the time to leave a review. Your feedback is very important to us.
If we can be of any further assistance, please don’t hesitate to contact us.
AD Williams Coachworks – Customer Care Team
First class service
The whole experience was very good. The service was exceptional and very slick. All members of staff were helpful at every stage and it was great to have the car taken from my house and returned to the front door.
The work appears to be first class. I would certainly recommend the company.
November 26, 2024
Reply from AD Williams - Wimbledon
We really appreciate you taking the time to share your feedback with us, and it’s great to hear you received such a great level of customer service, if we can be of any further assistance please don’t hesitate to get in contact.
AD Williams Coachworks – Customer Care Team
Good costumer service,I been informed…
Good costumer service,I been informed step by step whats going on with the car
November 25, 2024
Reply from AD Williams - Wimbledon
We really appreciate you taking the time to share your feedback with us, and it’s great to hear you received such a great level of customer service, if we can be of any further assistance please don’t hesitate to get in contact.
AD Williams Coachworks – Customer Care Team
5* Customer Service
Brandon is amazing, checks in regularly on status of repair, extremely helpful.
Not had to call up at all, courtesy car arranged & delivered when agreed.
Despite my car needing a repair A D Williams have put my mind at ease.
November 29, 2024
Unprompted review
Reply from AD Williams - Wimbledon
We really appreciate you taking the time to share your feedback with us, and it’s great to hear you received such a great level of customer service, if we can be of any further assistance please don’t hesitate to get in contact.
AD Williams Coachworks – Customer Care Team
They collected the car
They collected the car , kept me informed and I am very happy with the repair and beautifully cleaned car returned to me.
November 22, 2024
Reply from AD Williams - Wimbledon
We appreciate you taking the time to leave a review. Your feedback is very important to us.
If we can be of any further assistance, please don’t hesitate to contact us.
AD Williams Coachworks – Customer Care Team
Communication was definitely their…
Communication was definitely their strength! They were always very courteous on their updates and I been really happy with their services ☺️ thank you
November 22, 2024
Reply from AD Williams - Wimbledon
We really appreciate you taking the time to share your feedback with us, and it’s great to hear you received such a great level of customer service, if we can be of any further assistance please don’t hesitate to get in contact.
AD Williams Coachworks – Customer Care Team
Very happy customer
Excellent communication with me as the third party . Collected and delivered back fully repaired vehicle at agreed times and carried out excellent repair .
November 21, 2024
Reply from AD Williams - Wimbledon
We really appreciate you taking the time to share your feedback with us, and it’s great to hear you received such a great level of customer service, if we can be of any further assistance please don’t hesitate to get in contact.
AD Williams Coachworks – Customer Care Team
Paint job was poorly done
Paint job was poorly done. The vehicle sent back to the garage three times for issues to be resolved.
Came back with nothing done .
The only good thing is the delivery driver , Jerry , very friendly and courteous.
November 15, 2024
Reply from AD Williams - Wimbledon
We are sorry to read of your disappointment with AD Williams.
Please email feedback@adwilliams.net with details of your concerns including your registration so we can investigate further.
AD Williams Coachworks – Customer Care Team
Repairing my Hyundai Santa Fe was…
Repairing my Hyundai Santa Fe was accomplished to the highest standard. However, the most commendable aspect was the consistent updates provided throughout the process.
November 21, 2024
Reply from AD Williams - Wimbledon
We really appreciate you taking the time to share your feedback with us, and it’s great to hear you received such a great level of customer service, if we can be of any further assistance please don’t hesitate to get in contact.
AD Williams Coachworks – Customer Care Team
Smooth and efficient handling of whole process
Smooth and efficient door collection service. Reliable and regular updates on progress and swift return
November 11, 2024
Reply from AD Williams - Wimbledon
We appreciate you taking the time to leave a review. Your feedback is very important to us.
If we can be of any further assistance, please don’t hesitate to contact us.
AD Williams Coachworks – Customer Care Team
Amazing
They were amazing, I love to work they did on my car. They cleaned it for me upon return and they were so nice to me. It was an all round good experience for me.
November 14, 2024
Reply from AD Williams - Wimbledon
We really appreciate you taking the time to share your feedback with us, and it’s great to hear you received such a great level of customer service, if we can be of any further assistance please don’t hesitate to get in contact.
AD Williams Coachworks – Customer Care Team
Reply from AD Williams - Wimbledon
We really appreciate you taking the time to share your feedback with us, and it’s great to hear you received such a great level of customer service, if we can be of any further assistance please don’t hesitate to get in contact.
AD Williams Coachworks – Customer Care Team
Service above and beyond. 5 Star.
My car was picked up and taken away for repair. I mentioned to Driver Paulo that I would struggle without it due to my wife being disabled. Paulo must have passed this information on, as my car was repaired and returned to me the very same day! All communication has been first class. Including Paulo. A really nice guy.
November 13, 2024
Unprompted review
Reply from AD Williams - Wimbledon
We really appreciate you taking the time to share your feedback with us, and it’s great to hear you received such a great level of customer service, if we can be of any further assistance please don’t hesitate to get in contact.
AD Williams Coachworks – Customer Care Team
The service was exemplary
The service was exemplary. I was well informed and updated regularly from phone calls to texts and updates on the computer. The work was outstanding, like getting a brand new car, I was very impressed. High quality staff and building set up when I went to visit.
November 1, 2024
Reply from AD Williams - Wimbledon
We really appreciate you taking the time to share your feedback with us, and it’s great to hear you received such a great level of customer service, if we can be of any further assistance please don’t hesitate to get in contact.
AD Williams Coachworks – Customer Care Team
I would recommend AD Williams they were…
I would recommend AD Williams they were good at response.
November 12, 2024
Reply from AD Williams - Wimbledon
We appreciate you taking the time to leave a review. Your feedback is very important to us.
If we can be of any further assistance, please don’t hesitate to contact us.
AD Williams Coachworks – Customer Care Team
Excellent workmanship and tailored support throughout
AD Williams provided a high standard of service. Alex took considerable time and showed great care in helping me choose the best solution for repairing my car. They delivered the repaired vehicle on the promised date, and the complimentary valeting was a nice touch. When I noticed a couple of minor issues after the repair, they promptly took responsibility and resolved everything to a high standard. Their driver, Gerry, was very courteous, making the delivery process smooth and stress-free. Highly recommended.
October 25, 2024
Reply from AD Williams - Wimbledon
We really appreciate you taking the time to share your feedback with us, and it’s great to hear you received such a great level of customer service, if we can be of any further assistance please don’t hesitate to get in contact.
AD Williams Coachworks – Customer Care Team
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