AD Williams - WimbledonReviews 

I am very pleased with the repair

Professional and effective. Car repair on time and precise. Liaison with customer at every step.

The worst experience I ever had. Went through my insurance to get my car’s body work fixed. Had my car accident at the end of June, gave my car to AD Williams Wimbledon and they keep over promising and under delivered. The due date changed every week to the point I waited 1 month and still waiting. Had a call yesterday from AD and mentioned I could collect my car. Took time off from work and went there, only to realise there are more problems and they still somehow haven’t changed my body panel, which was very obvious.

On top of that, mold was somehow in my trunk/ boot, low left rear tire pressure, bird crap on my bonet and that’s what they think how a customer should receive their car back. I just dont understand how they overlooked the misalignment of my body panel, seems as if they were cutting corners and tried to manually fix it by hand, instead of replacing it, after all they claim to be be manufacture approved and of high standards.

Then after realising in the end, I spoke with the regional manager to show things have been missed, you could feel and visually see the misalignment of the body panel and he was clueless of course. I mean seriously, he should be managing and checking for quality control but no, he doesn’t know about anything, it’s totally embarrassing to see his reaction.

I was further told by the regional manager that the parts would arrive the next day and I lost hope because based on history, they kept extending my due date every week which I also told him. He said by Saturday would be fixed, spoke with him on Wednesday. Today got a voicemail saying the parts will arrive next week (as I thought) and delivery will be next week too. Yet again, they over promised and under delivered.

Extremely frustrating to see lots of this had to be changed, over a simple repair as I only had a bumper scratch and misaligned side panel. I had to go back empty handed as they still haven’t finished and told them they would receive a bad review from me and that they already had bad reviews online but I still gave them a chance to see for myself. They had more than enough time and there simply can be no more excuses and promises.

In my opinion as well as on past review, you should definitely avoid them!!!!!!

DO NOT GO TO AD WILLIAMS WIMBLEDON.

Communication was abysmal. The telephone was not answered; it just rang out when I got through the constantly given wrong information. I was pleased with the Beckenham branch, who were very helpful and did an excellent job repairing my damaged car. Unfortunately, this was spoilt by the dreadful experiences on the telephone at the Wimbledon branch, which handles the calls for the Beckenham branch.

very pleased with the service. very helpful, will advise anyone to use their service.

useless staff, dismantle a car without replacement parts and make you wait, change end of work 5 times in a month

Best customer updates and amazing job done

Great customer service and friendly team, speedy turnaround and offered support for a few simple extras that made all the difference. Pick up and drop off was super helpful as well as the mini valet.

Many issues, that have still not been resolved. Car was recalled once to then come back to me with not much difference on all the issues.
Will not, ever if I have the choice, use AD Williams

Mixed quality and prolonged time to complete

Very efficient. Trouble free. A good body job too!

Friendly staff , extremely busy but went out of their to help me

Shocking customer service and quality of work. Waited 7 weeks for a minor part before they started while they could have been getting on with the job. First attempt was bad colour match and bad finish - Rejected and re-done taking another week. Never once contacted me, I had to chase every time and go in when they wouldn't answer the phone. Avoid

Good & reliable workshops

Kept me updated regularly with progress of repairs, friendly and helpful team

I asked for a picture of the repairs carried out as I am out of the country. Nothing was sent.
Total cost of repairs - No update
what was repaired/replaced - No update

Feedback on repair progress have been non existent, difficult to get someone on line as always busy…
Otherwise, repair have been performed well: no complaints here and drivers was very nice.

Very professional service from AD Williams - communicative, helpfulful and did the job well and efficiently.

AD Williams repaired my car to high standard I was so happy to be reunited with a car that looked liked “new”after my car was damaged by another driver.
Thank you AD Williams team
Ivana