1989 Austin mini front end repair. Plenty of communication throughout the whole process. Made me feel very involved. My car is a classic car so there were some unique aspects to the repair which I was... See more
Company replied
Units 1 & 2 East Wolves Industrial Estate, London road, RH20 3AX Ashington, West Sussex, GB
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1989 Austin mini front end repair. Plenty of communication throughout the whole process. Made me feel very involved. My car is a classic car so there were some unique aspects to the repair which I was... See more
Company replied
No one enjoys a car crash and it has been some decades since I last needed a body-shop etc and I was braced for the traditional long haul and disappointment, however, a very slick operation saw my dam... See more
Company replied
Poor customer service. Extremely poor communication. Complete lack of interest by receptionist. No schedule of works Receptionist thinks she runs enterprise car rental and can dictate how to speak t... See more
I just cannot fault these people. I first used them to replace a bumper on an old car I wanted to sell. They did a fantastic job very quickly. Due to this experience I asked my insurance company to... See more
Company replied
At AD Williams we know that being without your vehicle can be an inconvenience. That’s why we offer a hassle free service, completing every repair as quickly as possible whilst ensuring outstanding quality. It’s no accident that we are BSI accredited accident repair centres. We’ve been helping motorists get back on the road after accidents for more than 30 years. Our state of the art body shops are fully equipped to meet manufacturers’ standards for your peace of mind. We only use genuine replacement parts to maintain the safety, integrity (and value) of your vehicle. Our highly trained technicians’ workmanship is guaranteed for three years. We use the latest repair technology including Smart Repair (Small Medium Area Repair Technology) and tackle all types of repair including small scratches, dents, alloy wheel refurbishments and windscreen repairs. We’re a one stop shop for first class, rapid repairs and can manage all the insurance paperwork and negotiations on your behalf. Find our nearest garage to you.
Units 1 & 2 East Wolves Industrial Estate, London road, RH20 3AX, Ashington, West Sussex, United Kingdom
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Work was done well, but slightly letdown that car mats came back dirty and were clean when car was taken.
From start to finish in dealing with my car following my accident AD Williams were fast, professional and courteous. They collected the car for assessment very quickly and the initial report was sent to me the same day. The dashboard for how things were progressing was easy to follow and use. I would recommend them.
My repeate was OK but my dash cam had been removed and just chucked on the floor and there was a 500 mile difference between what was on my car and your report why was this and don't try and tell me it was a mistake as that's the most basic thing for that report
I appreciated tbe pick up and drop off of my car but i didnt appreciate the scratch in the paintwork where the " supposed " repair had taken place.
One of your workforce got out a magic cream and a rag to remove the scratch.
Your quality control dept needs to review its title if its letting shoddy work pass its testing.
Excellent job, car returned on time with minimum fuss. Professional outfit. Well done.
Really helpful and no hassle involved for us. The car was picked up and returned on time and AD Williams were very helpful throughout the process.

Reply from AD Williams - Worthing
Delays with obtaining parts but put down to Brexit - what else! Otherwise service was very good. Stayed in touch updating on progress.

Reply from AD Williams - Worthing
My car has been repaired,a very good job, but you keept my car for to long,over two weeks,other wise I am very pleased overall thank you,

Reply from AD Williams - Worthing

Reply from AD Williams - Worthing
Excellent service good courtesy car excellent service and work.

Reply from AD Williams - Worthing
Prompt and helpful, informed service. They took the initiative in contacting me with updates on progress of my vehicle repair, and ensured I understood what, if anything, was needed from me. My car was returned to me as good as new, with the bonus that it had been deep cleaned and looked perfect. I couldn't be happier with the work done and the professionalism of the people I encountered. Thank you!!

Reply from AD Williams - Worthing
My car didn't come back as i sent it and I don't mean the repairs. They were done lovely but my car now has a different problem which needs to be fixed

Reply from AD Williams - Worthing
The collection and return of the car was very efficient. The repair took longer than anticipated but was completed to a satisfactory standard . However the interior of the car was not cleaned thoroughly with dust on the facial and smears of what I assume was window cleaner left on the front nearside window.

Reply from AD Williams - Worthing
My car was returned to me without the dent in the drivers door being fixed, as per the assessors report. The nearside wing mirror had not been replaced, but I understand that the part is a delayed back order, as agreed, & there was still white paint marks around the area on the nearside rear bumper repair.

Reply from AD Williams - Worthing
Picked up the vehicle really quickly. Great repair... soooonice and shiny again now. Quick return and the mini valet a real bonus. Thanks guys and gals.. great job !

Reply from AD Williams - Worthing
Excellent Service and done very quickly, very impressed with the quality of the work done.

Reply from AD Williams - Worthing
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