AD Williams - WorthingReviews 

195
TrustScore 4.5 out of 5

4.7

Units 1 & 2 East Wolves Industrial Estate, London road, RH20 3AX Ashington, West Sussex, GB


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See what reviewers are saying

Rated 5 out of 5 stars

1989 Austin mini front end repair. Plenty of communication throughout the whole process. Made me feel very involved. My car is a classic car so there were some unique aspects to the repair which I was... See more

Company replied

Rated 5 out of 5 stars

No one enjoys a car crash and it has been some decades since I last needed a body-shop etc and I was braced for the traditional long haul and disappointment, however, a very slick operation saw my dam... See more

Company replied

Rated 1 out of 5 stars

Poor customer service. Extremely poor communication. Complete lack of interest by receptionist. No schedule of works Receptionist thinks she runs enterprise car rental and can dictate how to speak t... See more

Rated 5 out of 5 stars

I just cannot fault these people. I first used them to replace a bumper on an old car I wanted to sell. They did a fantastic job very quickly. Due to this experience I asked my insurance company to... See more

Company replied


Company details

  1. Car Repair and Maintenance
  2. Auto Repair Shop
  3. Mechanic

Written by the company

At AD Williams we know that being without your vehicle can be an inconvenience. That’s why we offer a hassle free service, completing every repair as quickly as possible whilst ensuring outstanding quality. It’s no accident that we are BSI accredited accident repair centres. We’ve been helping motorists get back on the road after accidents for more than 30 years. Our state of the art body shops are fully equipped to meet manufacturers’ standards for your peace of mind. We only use genuine replacement parts to maintain the safety, integrity (and value) of your vehicle. Our highly trained technicians’ workmanship is guaranteed for three years. We use the latest repair technology including Smart Repair (Small Medium Area Repair Technology) and tackle all types of repair including small scratches, dents, alloy wheel refurbishments and windscreen repairs. We’re a one stop shop for first class, rapid repairs and can manage all the insurance paperwork and negotiations on your behalf. Find our nearest garage to you.


Contact info

  • Units 1 & 2 East Wolves Industrial Estate, London road, RH20 3AX, Ashington, West Sussex, United Kingdom

  • 01903 212060

4.7

Excellent

TrustScore 4.5 out of 5

195 reviews

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4.7

All reviews

(195)

4 reviews in the last 12 months

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Rated 5 out of 5 stars

AD Williams, a professional and fast acting repair company.

From start to finish in dealing with my car following my accident AD Williams were fast, professional and courteous. They collected the car for assessment very quickly and the initial report was sent to me the same day. The dashboard for how things were progressing was easy to follow and use. I would recommend them.

June 15, 2021
Rated 2 out of 5 stars

My repeate was OK but my dash cam had…

My repeate was OK but my dash cam had been removed and just chucked on the floor and there was a 500 mile difference between what was on my car and your report why was this and don't try and tell me it was a mistake as that's the most basic thing for that report

June 15, 2021
Rated 2 out of 5 stars

I appreciated tbe pick up and drop off…

I appreciated tbe pick up and drop off of my car but i didnt appreciate the scratch in the paintwork where the " supposed " repair had taken place.
One of your workforce got out a magic cream and a rag to remove the scratch.
Your quality control dept needs to review its title if its letting shoddy work pass its testing.

June 11, 2021
Rated 5 out of 5 stars

Really helpful and no hassle involved…

Really helpful and no hassle involved for us. The car was picked up and returned on time and AD Williams were very helpful throughout the process.

May 23, 2021
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Reply from AD Williams - Worthing

Thanks for the great review!

Rated 4 out of 5 stars

Generally satisfied

Delays with obtaining parts but put down to Brexit - what else! Otherwise service was very good. Stayed in touch updating on progress.

May 21, 2021
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Reply from AD Williams - Worthing

Thanks for the review. Unfortunately Brexit did affect parts coming into the country, so this did cause delays with our suppliers. We are glad you were happy with our service!

Rated 4 out of 5 stars

My car has been repaired,a very good…

My car has been repaired,a very good job, but you keept my car for to long,over two weeks,other wise I am very pleased overall thank you,

May 20, 2021
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Reply from AD Williams - Worthing

Thanks for the review. Apologies for the wait, but this can happen from time to time for reasons out of our control. We are glad you enjoyed our service!

Rated 5 out of 5 stars

First class all round

Prompt and helpful, informed service. They took the initiative in contacting me with updates on progress of my vehicle repair, and ensured I understood what, if anything, was needed from me. My car was returned to me as good as new, with the bonus that it had been deep cleaned and looked perfect. I couldn't be happier with the work done and the professionalism of the people I encountered. Thank you!!

May 5, 2021
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Reply from AD Williams - Worthing

Thank you very much for the positive review about our Team.... We really appreciate the feedback you have provided. Wishing you all the best

Rated 3 out of 5 stars

My car didn't come back as i sent it…

My car didn't come back as i sent it and I don't mean the repairs. They were done lovely but my car now has a different problem which needs to be fixed

May 1, 2021
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Reply from AD Williams - Worthing

Hi Becky,
We are sorry to hear this. The team will be happy to discuss this with you. Could you contact Jay Commander, Site Manager and he will be happy to assist you further. Unfortunately, as we only have your first name, we are unsure which vehicle this relates to...
Wishing you all the best

Rated 4 out of 5 stars

The collection and return of the car…

The collection and return of the car was very efficient. The repair took longer than anticipated but was completed to a satisfactory standard . However the interior of the car was not cleaned thoroughly with dust on the facial and smears of what I assume was window cleaner left on the front nearside window.

April 26, 2021
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Reply from AD Williams - Worthing

Thank you very much for the positive review about our Team.... We really appreciate the feedback you have provided but we are sorry to hear that the car wasn't cleaned to your satisfaction.
Please contact Jay Commander, Site Manager and he will be happy to arrange to have the vehicle cleaned to your satisfaction at a convenient time to you.
Wishing you all the best

Rated 2 out of 5 stars

My car was returned to me without the…

My car was returned to me without the dent in the drivers door being fixed, as per the assessors report. The nearside wing mirror had not been replaced, but I understand that the part is a delayed back order, as agreed, & there was still white paint marks around the area on the nearside rear bumper repair.

April 24, 2021
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Reply from AD Williams - Worthing

Thank you for the review Stephen. We understand that Jay Commander, Site manager at Worthing has been in touch to get this matter resolved for you.
We hope that this gets resolved to your satisfaction

Rated 5 out of 5 stars

Picked up the vehicle really quickly

Picked up the vehicle really quickly. Great repair... soooonice and shiny again now. Quick return and the mini valet a real bonus. Thanks guys and gals.. great job !

April 21, 2021
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Reply from AD Williams - Worthing

Thank you very much for the positive review.... We really appreciate the feedback you have provided. Wishing you all the best

Rated 5 out of 5 stars

Excellent Service and done very…

Excellent Service and done very quickly, very impressed with the quality of the work done.

April 20, 2021
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Reply from AD Williams - Worthing

Thank you very much for the positive review.... We really appreciate the feedback you have provided. Wishing you all the best

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