AD Williams - WorthingReviews 

195
TrustScore 4.5 out of 5

4.7

Units 1 & 2 East Wolves Industrial Estate, London road, RH20 3AX Ashington, West Sussex, GB


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Rated 5 out of 5 stars

1989 Austin mini front end repair. Plenty of communication throughout the whole process. Made me feel very involved. My car is a classic car so there were some unique aspects to the repair which I was... See more

Company replied

Rated 5 out of 5 stars

No one enjoys a car crash and it has been some decades since I last needed a body-shop etc and I was braced for the traditional long haul and disappointment, however, a very slick operation saw my dam... See more

Company replied

Rated 1 out of 5 stars

Poor customer service. Extremely poor communication. Complete lack of interest by receptionist. No schedule of works Receptionist thinks she runs enterprise car rental and can dictate how to speak t... See more

Rated 5 out of 5 stars

I just cannot fault these people. I first used them to replace a bumper on an old car I wanted to sell. They did a fantastic job very quickly. Due to this experience I asked my insurance company to... See more

Company replied


Company details

  1. Car Repair and Maintenance
  2. Auto Repair Shop
  3. Mechanic

Written by the company

At AD Williams we know that being without your vehicle can be an inconvenience. That’s why we offer a hassle free service, completing every repair as quickly as possible whilst ensuring outstanding quality. It’s no accident that we are BSI accredited accident repair centres. We’ve been helping motorists get back on the road after accidents for more than 30 years. Our state of the art body shops are fully equipped to meet manufacturers’ standards for your peace of mind. We only use genuine replacement parts to maintain the safety, integrity (and value) of your vehicle. Our highly trained technicians’ workmanship is guaranteed for three years. We use the latest repair technology including Smart Repair (Small Medium Area Repair Technology) and tackle all types of repair including small scratches, dents, alloy wheel refurbishments and windscreen repairs. We’re a one stop shop for first class, rapid repairs and can manage all the insurance paperwork and negotiations on your behalf. Find our nearest garage to you.


Contact info

  • Units 1 & 2 East Wolves Industrial Estate, London road, RH20 3AX, Ashington, West Sussex, United Kingdom

  • 01903 212060

4.7

Excellent

TrustScore 4.5 out of 5

195 reviews

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4.7

All reviews

(195)

4 reviews in the last 12 months

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Rated 5 out of 5 stars

Quick

Quick, efficient, friendly service. Car was repaired earlier than originally expected. Very pleased with this company.

April 18, 2021
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Reply from AD Williams - Worthing

Thank you very much for the positive review.... We really appreciate the feedback you have provided. Wishing you all the best

Rated 5 out of 5 stars

Another superb repair

I've had cause to have a couple of Company Cars (VAG) repaired at A D Williams Ashington several times now, each time the work done especially and whole experience has been first class, this is a seriously talented group of Bodyshop Professionals from start to finish.
Little grumble, nothing more today, returned home to find my car had been delivered back to me which is great, but on closer inspection the interior was covered in either sanding dust or dried polish dust which was a bit disappointing but didn't take long to sort out, however again the quality of the actual repair is brilliant as always, so many thanks, would highly recommend without hesitation.

April 12, 2021
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Reply from AD Williams - Worthing

Good morning Glenn,
Thank you very much for the review and we are pleased that we have been able to look after you on this and previous occasions. We will certainly speak to the team in regards to your feedback in relation to the cleanliness inside when your vehicle was delivered but, we are glad the team sorted it out for you.
Wishing you all the best...

Rated 3 out of 5 stars

I was not informed when my car was…

I was not informed when my car was ready, although i was pleased my car was cleaned as it can get very dirty there was spray marks all over the windscreen 😒

March 26, 2021
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Reply from AD Williams - Worthing

Thanks for your feedback. We will review to improve our services for the future.

Rated 5 out of 5 stars

I would not hesitate to recommend A D…

I would not hesitate to recommend A D Williams. From the outset, this Company acted professionally, promptly, kept us well informed of updates / progress with our vehicle. This is the second time we have used their services and I would not want to use anyone else. Their service goes above and beyond what other Companies offer.

March 8, 2021
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Reply from AD Williams - Worthing

Thanks for the great review!

Rated 5 out of 5 stars

Amazing Service!

AD Williams were the company chosen by my insurance company to fix my car after a crash. They made the experience so easy and I really could not be happier. They absolutely went out of their way to help me and make things easy. I couldn’t recommend them more highly. I also need to mention that every member of staff I encountered was so friendly and helpful - from the girls on the phone, the guy who collected my car, the guy who dropped it back to me and of course the mechanics. VERY GOOD!!!!

February 24, 2021
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Reply from AD Williams - Worthing

Thanks for the great review!

Rated 1 out of 5 stars

Vehicle went in after an accident on…

Vehicle went in after an accident on the 28th of on month, and wasn't returned to me until the 18th of the following month. The vehicle had some scuff marks on the front off-side bumper and wing, and also a dent on the wing around the size of two pence coin. Vehicle was returned to me with the bumper repaired of scratches. The wing however still had the dent present. They replaced a number plate and a fog light on the damaged side that did not need replacing. Unfortunately upon arriving back to my workplace after the vehicle had been delivered, I moved my car as it was left in an inconvenient place. I then noticed a large oil patch on the ground when the car was parked. My vehicle was not leaking oil before the repairs took place. I then looked under the vehicle from the front bumper and saw that the engine was dripping with oil at around a drop every 10 or so seconds.

I can only say that I've been disheartened by the attempted fix of said accident and will never actively choose to send my car back to them unless my insurance company deem it necessary!

February 20, 2021
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Reply from AD Williams - Worthing

Thanks for your feedback. We will review to improve our services.

Rated 5 out of 5 stars

Really impressed with the service…

Really impressed with the service given.
I was very restricted with time they could have the vehicle for.
Work was finished ahead of time and to a high standard

February 20, 2021
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Reply from AD Williams - Worthing

Thanks for the great review!

Rated 5 out of 5 stars

Wonderful

Everything has worked out fine, the service given has been wonderful and my car is as good as new. Many thanks to you all

February 4, 2021
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Reply from AD Williams - Worthing

Thanks for the great review!

Rated 4 out of 5 stars

The Final job was very good I am very…

The Final job was very good I am very pleased. The collection and dropping off of vehicle was very good and promt. My only criticism is communication. I had to contact on numerous occasions to check if ready.

February 4, 2021
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Reply from AD Williams - Worthing

Thanks for the great feedback! We will use this to improve our service.

Rated 1 out of 5 stars

Terrible service

Worst service I’ve ever received from any garage, repairs still not completed since 2nd november, only had a few updates and had to chase them myself. Returned my van still damaged and unusable for myself. Would never choose this garage again.

February 4, 2021
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Reply from AD Williams - Worthing

Thanks for your feedback. We will review to improve our services.

Rated 4 out of 5 stars

Repair

Good speedy repair. I would just like more communication about when you would pick up my car next time.

February 3, 2021
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Reply from AD Williams - Worthing

Thanks for the feedback! We will use this to improve our service.

Rated 2 out of 5 stars

Service was really great right up until…

Service was really great right up until the point when they delivered my vehicle back still with damage in the area where it was meant to be repaired. When I called to find out why they made all the right noises but I had no response from them. I guess they are too busy to care?

January 18, 2021
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Reply from AD Williams - Worthing

Hi Mr Parkman. Thanks for your feedback. We apologies for the miss communication. If the issues have not been rectified, we would welcome a call from yourself to put these right!

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