Ordered on 5th Dec and still waiting. Multiple phone calls and promises of “it’s due tomorrow”. All rubbish. Steer clear of a company that can’t manage Xmas orders Follow up by customer service ve... See more
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Review summary
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What people talk about most
Reviews shaping this summary
One of the top 5 'true' country attire outfitters in England. If you are properly out and about in the countryside, look no further. A wide and well-curated range of quality brands, easy website, hel... See more
Company replied
I ordered a golf bag for my husband for his birthday. The initial delivery was delayed but I was offered an alternative bag which was more expensive. I chose not to take this up as hubby wanted a spec... See more
Company replied
First time customer of A Farley Country Attire. Delighted by the quick response time, courteous contact and great product range. Livvy Elliot, yes a real person!, was superb. I’m in the high net wor... See more
Company replied
Company details
- Outdoor Clothing and Equipment Shop
- Boot Store
- Clothing Store
- Men's Clothing Store
- Shoe Store
- Women's Clothing Store
Written by the company
Free delivery over £100 and 90 day returns on all products. We offer a fabulous range of country clothing & footwear available to buy online as well as in-store. We are stockists of leading country brands including Ariat, Barbour, Dubarry, Le Chameau, RM Williams, Harkila and Barker Shoes.
Contact info
77 Harborough Road, Kibworth, LE8 0RF, Leicestershire, United Kingdom
- 0116 4105440
- support@afarley.co.uk
- afarleycountryattire.co.uk
4.1
Great
2K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 90% of negative reviews
Typically replies within 48 hours
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Professional and genuinely helpful customer service
I would like to say a genuine thank you to Freya Turner and Livvy Elliott at A Farley Country Attire for the way they handled my recent claim.
What stood out to me throughout was that communication always felt personal, thoughtful and respectful rather than scripted. Both Freya and Livvy took the time to look properly into the situation, kept the conversation pleasant and professional throughout, and ultimately helped bring the matter to a fair conclusion.
Customer service is often really tested when something goes wrong, and in this case I felt the issue was handled with patience, understanding and a sincere willingness to help.
Thank you again to both of you — it was genuinely appreciated.
May 18, 2026
Unprompted review
Reply from A Farley Country Attire
Thank you so much for taking the time to leave such a thoughtful review. We’re absolutely delighted to hear that Freya and Livvy were able to support you throughout your claim and provide a service that felt personal, professional, and genuinely helpful 😊
We completely agree that customer service matters most when things do not go to plan, so it’s wonderful to hear that both Freya and Livvy handled the situation with patience, understanding, and care. I will make sure your kind comments are passed on to them both, as I know they will truly appreciate them.
Thank you again for your support and for recognising the effort the team put into resolving the matter fairly for you.
Kind regards,
A Farley Country Attire. ☺️
Livvi sorted minor delivery issue…
Livvi sorted minor delivery issue quickly and efficiently
Will definately use this company again
S G
May 18, 2026
Unprompted review
Reply from A Farley Country Attire
Thank you so much for your lovely review! We’re really pleased to hear that Livvy was able to get your delivery issue sorted quickly and efficiently for you 😊
We truly appreciate your support and are delighted to hear that you would shop with us again in the future.
Kind regards,
A Farley Country Attire. ☺️
Before travelling to the store consider......
Called in on Saturday 16th May intending to buy 2-3 pairs Meyer trousers but very disappointed at the limited stock and colour options ( Stock was 95% black or navy)... We were told other colours very popular and sell out quickly hence virtually no colour choice in store... not a good trading strategy surely.
It may well be the case that one can "find the right trousers for any occasion" in their online shop, but in this instance it resulted in loosing a sale in the region of £400.
The other surprise was that although the shop was well manned and with only one customer to attend to the interest shown was noticeable only by it's absence.
May 16, 2026
Unprompted review
Reply from A Farley Country Attire
Thank you for your feedback, and I am really sorry to hear you were disappointed with your recent visit to our store.
I completely understand your frustration regarding the Meyer trouser stock and colour options, especially after travelling with the intention of making a larger purchase. I am also sorry to hear you did not feel well looked after in store.
Please could you kindly contact Emmie, our Customer Service Manager, directly on emmie@afarley.co.uk so she can look into this further for you personally.
Kind regards,
A Farley Country Attire
Out of stock item
I ordered some jeans for my partner's birthday but after ordering I had an email saying what I had ordered was out of stock. I got in touch with the company and Livvy quickly sorted another pair of jeans for me.
Customer service 10/10 thank you Livvy for all your help
May 15, 2026
Unprompted review
Reply from A Farley Country Attire
Thank you so much for your lovely review! 😊
I’m really sorry again that the original jeans were out of stock, but I’m so pleased Livvy was able to quickly get this sorted for you and help find an alternative in time for your partner’s birthday.
I’ll be sure to pass your kind comments onto Livvy — she’ll be delighted! Thank you again for your support and for shopping with us.
Kind regards,
A Farley Country Attire
Same issue as others on here
Same issue as others on here. 4 weeks and no sign of product. Chat takes you to phone which takes you to chat. Wish I would have looked at the reviews before ordering but they looked like a good company. :(
May 10, 2026
Unprompted review
Reply from A Farley Country Attire
Thank you for your feedback.
I’m really sorry to hear about your experience and for the frustration this has caused. Our Customer Service Manager, Emmie, has been in touch with you directly to help resolve this for you. Please could you kindly get back to her so we can get this sorted as quickly as possible.
Kind regards,
A Farley Country Attire. 🙂
Query answered and sorted swiftly.
Have been ordering from A Farley Country Attire for three years now. It’s the first time I’ve communicated and on this occasion with Livvy. She’s really great and sorted my query swiftly. Really happy and I look forward to receiving my order soon. Thank you so much Livvy.
April 20, 2026
Unprompted review
Reply from A Farley Country Attire
Thank you so much for your continued support over the past three years — it really does mean a lot to us! We’re so pleased to hear that Livvy was able to assist you quickly and make your first experience with our customer service a positive one. I’ll be sure to pass your lovely feedback on to her 😊
We hope you love your order when it arrives, and we look forward to helping you again in the future!
Kind regards,
A Farley Country Attire 😊
Professional competent service
Hi,
I felt I had to complement Livvy and her manager who’s name I don’t have on their correspondence to me regarding an issue concerning extra payments VAT on my original order.
This issue was not their fault but it was due to import duty from uk to Ireland which was an added extra cost to my order.
Farley Co are a very reputable professional group with super quality goods at very good price structure.
Livvy is a very added asset to the Farley business she has got what it takes to solve one’s problems.
I want to thank all concerned in dealing with my issue, and wish them the very best of business going forward.
Ger Boyle Ireland
April 20, 2026
Unprompted review
Reply from A Farley Country Attire
Thank you so much for taking the time to leave such a kind and thoughtful review — it really does mean a lot to us.
I’m so pleased to hear that Livvy was able to support you and help resolve the situation regarding the additional VAT and import duty charges.
I’ll be sure to pass your lovely comments on to Livvy — I know they will both really appreciate your feedback. It’s always so rewarding for the team to hear when they’ve made a positive difference.
Thank you again for your support and kind words about our products and service — we truly value it and hope to assist you again in the future!
Kind regards,
A Farley Country Attire 😊
Awful customer experience, never again.
The (£300) birthday present order took 3 weeks to arrive having being told in writing that it would be 3 business days. There is no phone number to call and they either ignore email requests to sort things out or try to fob you off.
Avoid at all costs.
February 23, 2026
Unprompted review
Reply from A Farley Country Attire
Thank you for taking the time to leave your review.
We’ve looked into this carefully but unfortunately we’re unable to locate any orders under the username details provided.
To allow us to investigate this properly and resolve it as a priority, please could you contact our Customer Service Manager, Emmie, directly on emmie@afarley.co.uk with your order number or the email address used at checkout. She will be more than happy to look into this for you and get everything sorted as quickly as possible.
We do take all feedback seriously and would really welcome the opportunity to review this for you once we have the correct order details.
Kind regards,
A Farley Country Attire. 😊
Very helpful CS
Although the boots I wanted and ordered weren’t going to arrive by the time I needed them, the Customer service team were very helpful. Unfortunately a refund was required this time, but I’m sure my next visit to their shop will result in a good sale. Thank you for your time and help
March 6, 2026
Unprompted review
Reply from A Farley Country Attire
Thank you for your kind review! We’re really pleased to hear that our customer service team were able to help, even though the boots couldn’t arrive in time for when you needed them. We completely understand how important timing can be, and we’re glad we could assist with the refund smoothly.
We hope to see you again soon, whether online or in-store — and we’ll do our very best to make sure your next visit results in the perfect purchase 😊
Kind regards,
A Farley Country Attire.
Spot on!
How refreshing to deal with an efficient family run company.. great people and great products!..thank you
February 26, 2026
Unprompted review
Reply from A Farley Country Attire
Thank you so much for your kind words! It truly means the world to us to hear that you’ve had such a positive experience. 😊
Being a small family-run business, we genuinely care about every order and every customer, so feedback like this really makes our day. We’re so pleased you’re happy with both our team and our products!
We hope to see you again soon.
Kind regards,
A Farley Country Attire 😊
Great service from Emmie
First class service again from Emmie, the customer service lady. Fast and same day reply. Pleasure to deal with.
February 18, 2026
Unprompted review
Reply from A Farley Country Attire
Thank you so much for your lovely review!
We’re so pleased to hear you received first class service and a fast same-day reply — that’s exactly what we always aim for! It’s an absolute pleasure to help, and feedback like this really means a lot.
Thank you again for taking the time to leave such kind words 😊
Kind regards,
A Farley Country Attire.
Great customer service
Great customer service. Quality stuff. Will be returning to shop from A Farley Country.
January 13, 2026
Unprompted review
Reply from A Farley Country Attire
Thank you so much for your lovely review! We’re thrilled to hear you were happy with our customer service and the quality of our products. It means a lot to us, and we can’t wait to welcome you back again soon 😊
Kind regards,
A Farley Country Attire.
Shocking Service.
I have never and it is still the case, that I haven't recieved a delivery date. The only communication (of any kind) I have recieved is the original order with a order number on and no further details. I have tried several times to use their automated service to cancel my order but instructed that orders can only be cancelled by telephone (0116 4105440). When I have telephoned the service says they no longer take telephone calls and to use the automated service. I frustratingly will have to wait a few days more and cancel the payment made to the bank. In my opinion I have been treated shockingly and this shouldn't be acceptable.
February 2, 2026
Unprompted review
Reply from A Farley Country Attire
Thank you for your feedback.
I’m really sorry to hear about your experience and for the frustration this has caused. Our Customer Service Manager, Emmie, has been in touch with you directly to help resolve this for you. Please could you kindly get back to her so we can get this sorted as quickly as possible.
Kind regards,
A Farley Country Attire. 🙂
Amazing company and brilliant customer…
Amazing company and brilliant customer service by Freya
January 30, 2026
Unprompted review
Reply from A Farley Country Attire
Thank you so much for your kind words! We’re absolutely delighted to hear you had such a great experience and that Freya was able to look after you so well — we’ll be sure to pass this on to her. Your support really does mean a lot to us 😊
Kind regards,
A Farley Country Attire. 🙂
A Farley Country Attire
This is my second purchase with A Farley in as many weeks.
Excellent high quality product shoes as described,very competitively priced and promptly delivered.
Once again excellent helpful attentive personal service.
The delivery carrier had initial difficulty with my address but a quick message to A Farley and the young lady resolved the issue quickly and delivery made quickly.
Thank you to Freya at Farley.
I would have no hesitation in recommending this company and look forward to making future purchases with absolute confidence.
January 29, 2026
Unprompted review
Reply from A Farley Country Attire
Thank you so much for taking the time to leave such a detailed and thoughtful review. We’re absolutely delighted to hear that this was your second purchase with us in such a short space of time and that you were pleased with the quality, pricing and prompt delivery of your shoes.
We’re especially pleased to hear that Freya was able to resolve the delivery issue quickly for you — we’ll be sure to pass on your kind words to her. Providing helpful, attentive and personal service is something we really pride ourselves on, so feedback like this means a great deal to us.
Thank you again for your recommendation and continued support — we look forward to helping you again in the future 😊
Kind regards,
A Farley Country Attire. 🙂
This was the ultimate online shopping…
This was the ultimate online shopping experience,the communication between customer support and customer is second to none! Order was shipped quickly and rectifying an incorrect order was even quicker. Such a smooth and hassle free experiance and actually making you feel like a valued customer going over and beyond to keep me happy!! I will for sure be returning to shop here! 5 star treatment for sure! Big shout out to “Livvy” at customer support she’s a star!!
January 28, 2026
Unprompted review
Reply from A Farley Country Attire
Thank you so much for taking the time to leave such a wonderful review! 🌟
We’re absolutely delighted to hear that you had such a positive experience and that our customer support made everything smooth and hassle-free for you. Making our customers feel genuinely valued is something we truly pride ourselves on, so it means a lot to hear that this came across.
I’ll be sure to pass on your lovely feedback to Livvy — she’ll be thrilled to hear your kind words! Thank you again for your support, and we very much look forward to welcoming you back again soon 😊
Kind regards,
A Farley Country Attire.
I just want to say that I have had a…
I just want to say that I have had a FANTASTIC experience with Freya and your company in general and it’s such a pleasure to be able to deal with such helpful, understanding and accommodating people!
I am overjoyed to realise that British companies like you still exist and I hope you move from strength to strength.
January 26, 2026
Unprompted review
Reply from A Farley Country Attire
Thank you so much for taking the time to share such kind feedback — it really means the world to us. We’re absolutely delighted to hear that you had such a fantastic experience with Freya, and I’ll be sure to pass your lovely comments on to her as well 😊
As a small, family-run British business, feedback like this genuinely means everything to us, and we’re so grateful for your support and encouragement. We truly appreciate you choosing to shop with us and wish you all the very best.
Kind regards,
A Farley Country Attire. 😊
This is my second time of ordering from…
This is my second time of ordering from A Farley. I had an issue of a sizing on a pair of Ariat Boots. Spoke to Livvy who went the extra mile to resolve the problem with outstanding product knowledge and practical options. An efficient swap was organised by Livvy on behalf of A Farley. Really grateful for the help, and based on this service will for sure use this company again.
December 18, 2025
Unprompted review
Reply from A Farley Country Attire
Thank you so much for taking the time to leave such a lovely review!
We’re really pleased to hear that Livvy was able to help resolve the sizing issue for you and get everything sorted smoothly. She has fantastic product knowledge and always goes the extra mile, so your kind words will mean a lot to her.
We truly appreciate your continued support and are so glad to hear you’ll be shopping with us again. If you ever need any help in the future, please don’t hesitate to get in touch.
Kind regards,
A Farley Country Attire. 😊
Great company
Great company to deal with. Fast and efficient communication and solved my query about Jersey deliveries super quick.
Great product range too!
January 21, 2026
Unprompted review
Reply from A Farley Country Attire
Thank you so much for taking the time to leave such a lovely review! We’re really pleased to hear that your query about Jersey deliveries was resolved quickly and that you found our communication helpful. It’s also great to know you’re enjoying our product range – that really means a lot to us.
Kind regards,
A Farley Country Attire. 🙂
Order never delivered and the worst customer service I've ever experienced
I purchased some items (in the £000s) from this company before the new year, and I would have paid for the quickest of their three shipping options, but when it came to check-out only their slowest delivery option (7 working days) was available. It turns out even that window was over-ambitious for them. It's now 15 business days since ordering (over 22 actual days) and it appears that they haven't even shipped the order. I've tried to email customer support to ask them what is happening, and after being fobbed off the first time, subsequent emails are just being ignored. Their chatbot is useless and they have disconnected their phone line. Not exactly the "exemplary levels of customer service" they claim to pride themselves on. I can't even get a point of contact to ask for a refund. A quick search of their accounts on Companies House tells the story of the direction they are going. I'll be claiming my money back. Avoid.
January 21, 2026
Unprompted review
Reply from A Farley Country Attire
Thank you for taking the time to leave your review.
We’ve looked into this carefully but unfortunately we’re unable to locate any orders under the username details provided.
To allow us to investigate this properly and resolve it as a priority, please could you contact our Customer Service Manager, Emmie, directly on emmie@afarley.co.uk with your order number or the email address used at checkout. She will be more than happy to look into this for you and get everything sorted as quickly as possible.
We do take all feedback seriously and would really welcome the opportunity to review this for you once we have the correct order details.
Kind regards,
A Farley Country Attire. 😊
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