A Farley Country Attire Reviews 

Excellent service. Ordered new wellies and arrived the next day. So fast, excellent packing and great boots. And an additional discount at lurchaee point. Highly recommend. Thank you

Proactive and professional customer service backing up a terrific offering

Ordering was simple, great price and arrived well packaged within 48 hours - perfect all round!

Ordered Meyer trousers on Thursday 11pm, trousers arrived Saturday before midday by Royal Mail. Easy to order, quick service, very happy, many thanks

From ordering to delivery, everything was excellent. The order was picked up and shipped the same day, and I received the product within 24 hours. Worthy of 5 stars.

Had an excellent customer experience. Purchased shoes pre- Christmas. Easy process, great selection and prompt delivery. Unfortunately shoes didn't fit so I've now arranged an exchange for an alternative size. Customer support team were lovely, helpful and very efficient. Overall I'm v happy with service, will definitely be back and would recommend to a friend. Thank you.

On the 12th December I ordered and paid for a vessel golf bag for my sons birthday on 22nd December , on the day of his birthday the bag had not been delivered so I rang the company to find out what had happened as I had not received it they informed me over the phone that I would receive on the Wednesday Christmas Eve ok not a problem I thought, so we gave my son what we bought him for Christmas for his birthday and visa versa. Come Christmas Eve still hadn’t received the golf bag so I rang again only to be informed that they would ring me back,they didn’t ring but sent me an email which I didn’t pick up till late afternoon to be informed they were out of stock and awaiting a delivery, so this eleventh hour response was far to late to get him a replacement or present for Christmas.So why tell that they had sent it and I would receive it at the latest Christmas Eve. I’ve read all the reviews about this family run business and how professional and how happy customers are I can only beg to differ on the lack of professionalism and lack of communication on even letting me pay for the golf bag when they obviously were out of stock so I urge any one wanting to use this company not too touch them with a barge poll and that I’m still awaiting a refund and apology from this unprofessional of companies

Excellent, ordered new wellies came next day. Will definitely order again 5+stars

Spoke to Livi having previously requested a returns label which never came. She sent instantly.

Ordered on the Wednesday and my item was delivered on the Thursday. Very efficient and kept in contract all the way through to delivery. 5 star

A trouble free ordering experience. Ordered some Ariat boots from these guys (as good a price as I could find anywhere). The boots were delivered very quickly with good communication throughout and no issues. The boots are as expected (and fit,thankfully) so no need for further help or support.

Fantastic service👍👍 kept up to speed with emails about packing and delivery date. Delivered on due date. Fantastic service

I ordered a pair of Crispi Hunter GTX boots on 19 November. After hearing nothing for several weeks, I followed up with a phone call and was told they would be shipped shortly. After several additional calls, I was assured the boots would arrive before Christmas.

The boots never arrived, and I was forced to cancel the order. I am still waiting for a refund. It has now been seven weeks since I placed the order, and I was not kept informed at any stage. Any updates I received required me to follow up by phone, and the information provided was consistently inaccurate.

Terrible service. They completely failed in every aspect.
I placed two orders just after Christmas. The first order was required for a forthcoming holiday. I spoke with their team on 3 separate dates to confirm the delivery date and was told each time that it would be delivered on the agreed date. I offered to pay to upgrade to next day delivery and they told me that I wouldn't need to.
Come the agreed day of delivery and....(drum roll) no delivery. Rang them and they then go and check and find that the order hadn't been dispatched.

The second order was for a pair of Tricker boots and some shoe cream. I paid extra for next day delivery. I received the boots in good time, but the incorrect colour and style were sent. The shoe cream has yet to arrive.

Hopelessly incompetent and now I have to wait for my money to be refunded. I'll spend my £500 elsewhere, hopefully with a retailer that will not repeatedly fail to deliver on their promises, that will deliver all of what I ordered and will deliver the correct items.

I ordered a pair of deck shoes from Farley Country Attire and was informed shortly after that they were out of stock but would be arriving very soon. After several weeks with no update, I followed up and was then told the stock still hadn’t arrived but would be in the following week. Unfortunately, this also turned out not to be true.

In total, it took six weeks from placing the order before I eventually had to cancel it, having received no accurate information about when (or if) the product would actually be available. Very disappointing experience due to poor communication and unreliable stock updates.

I have placed an order online on December 20th. I have emailed several times as my order tracking is showing ‘ not dispatched’.
I have called,I gave up after 10 minutes. Been on the live chat. 3 times talking to the bot. How can I get customer service to either email or respond?
How very disappointing.

Hello,

Thank you for your support and for taking the time to resolve my issue.
I appreciate your help and the effort you made to sort everything out.

As discussed, I have now updated my review to reflect that the problem has been resolved and that your team was helpful throughout the process.

Thank you again for your assistance.

Kind regards,

UPDATE-4 days later-still nothing. Found another email address so forwarded my email to, I received an auto response saying “unfortunately, we have been significantly affected by staff sickness during our busiest period of the year. As a result, our customer service team is currently supporting the warehouse to ensure orders are dispatched as quickly as possible. Therefore, our customer service email inbox is not being actively monitored and emails will not be responded to at this time”

So they’ve turned their phone lines off, and now emails aren’t being monitored. Couldn’t get much worse could it? Place a £350 and this is the service you receive 👎

Awful. Wish I’d read these reviews before placing the £350 order. Paid for express delivery on 19/12/25, with a 3-6 working day lead time. 4 working days later, it’s still not dispatched. I tried to call but “due to a high demand-we’ve turned our phone lines off” so I sent an email asking for a refund, with no response. Absolutely shocking customer service, I would strongly advise against placing any orders with a company with such poor ethics.

Ordered a yeti cup on 11/12, paid for 3-5 day shipping & still not arrived. Little to no correspondence, phoned 3 times to be told it’s going to be shipped to no avail. Online chat is AI rubbish & a generic email return. Scam. Do not trust these scammers with your money or trust them to deliver what you pay for. An absolute joke & worse customer service.

EDIT 01/01/26
Order still not received and bribery attempted by email to remove negative reviews. Atrocious service and contemptible conduct.

I ordered from Farley on 7 December (Order #211586). What followed was an exhausting sequence of delays, misinformation, and complete customer service failure.

Shortly after ordering, I was told the belt I purchased was not actually in stock in the size ordered. Resolving this required a phone call on 9 December, where I waited 21 minutes in the queue just to confirm next steps.

By 15 December, the order still showed no shipment, so I called again and waited in another long queue. I was explicitly told the order was being shipped that day and would arrive by Tuesday or Wednesday. This was false.

On 18 December, with the order still not shipped, I waited 28 minutes in the phone queue to speak to someone. I was told the order had not been sent yet. I explained that I was leaving the country on 19 December, and that unless it was shipped immediately, I would not be able to receive it. I was assured it would be sent that same day (18th) via DPD and would arrive on 19 December.

In reality, DPD confirmed they only received the parcel on 19 December, meaning it was not shipped when promised yet again.

The package arrived at my address on 20 December and was marked as “delivered to Carol on the ground floor.” There is no person named Carol on the ground floor. The delivery photo shows the parcel outside my house, not with a neighbour. I checked with immediate neighbours and in a building group chat of 40 residents — no one has the package. It is clearly lost or stolen.

To make matters worse, Farley’s customer service email inbox is not actively monitored, and they do not respond to emails. I am currently abroad, and I am not going to spend more money calling and sitting in another 30+ minute phone queue for an issue that should never have happened.

This was meant to be a Christmas gift, which was ruined entirely. What I received instead was:
• An item sold without stock
• Repeated false shipping promises
• Excessive phone wait times
• No functional email support
• A parcel sent late, misdelivered, and now missing

If you value your time, your money, or your sanity, do not order from Farley, especially if your purchase is time-sensitive. When things go wrong — and they clearly do — you are left completely on your own.