A Farley Country Attire Reviews 

I ordered a pair of Crispi Hunter GTX boots on 19 November. After hearing nothing for several weeks, I followed up with a phone call and was told they would be shipped shortly. After several additional calls, I was assured the boots would arrive before Christmas.

The boots never arrived, and I was forced to cancel the order. I am still waiting for a refund. It has now been seven weeks since I placed the order, and I was not kept informed at any stage. Any updates I received required me to follow up by phone, and the information provided was consistently inaccurate.

Terrible service. They completely failed in every aspect.
I placed two orders just after Christmas. The first order was required for a forthcoming holiday. I spoke with their team on 3 separate dates to confirm the delivery date and was told each time that it would be delivered on the agreed date. I offered to pay to upgrade to next day delivery and they told me that I wouldn't need to.
Come the agreed day of delivery and....(drum roll) no delivery. Rang them and they then go and check and find that the order hadn't been dispatched.

The second order was for a pair of Tricker boots and some shoe cream. I paid extra for next day delivery. I received the boots in good time, but the incorrect colour and style were sent. The shoe cream has yet to arrive.

Hopelessly incompetent and now I have to wait for my money to be refunded. I'll spend my £500 elsewhere, hopefully with a retailer that will not repeatedly fail to deliver on their promises, that will deliver all of what I ordered and will deliver the correct items.

I ordered a pair of deck shoes from Farley Country Attire and was informed shortly after that they were out of stock but would be arriving very soon. After several weeks with no update, I followed up and was then told the stock still hadn’t arrived but would be in the following week. Unfortunately, this also turned out not to be true.

In total, it took six weeks from placing the order before I eventually had to cancel it, having received no accurate information about when (or if) the product would actually be available. Very disappointing experience due to poor communication and unreliable stock updates.

I have placed an order online on December 20th. I have emailed several times as my order tracking is showing ‘ not dispatched’.
I have called,I gave up after 10 minutes. Been on the live chat. 3 times talking to the bot. How can I get customer service to either email or respond?
How very disappointing.

Hello,

Thank you for your support and for taking the time to resolve my issue.
I appreciate your help and the effort you made to sort everything out.

As discussed, I have now updated my review to reflect that the problem has been resolved and that your team was helpful throughout the process.

Thank you again for your assistance.

Kind regards,

UPDATE-4 days later-still nothing. Found another email address so forwarded my email to, I received an auto response saying “unfortunately, we have been significantly affected by staff sickness during our busiest period of the year. As a result, our customer service team is currently supporting the warehouse to ensure orders are dispatched as quickly as possible. Therefore, our customer service email inbox is not being actively monitored and emails will not be responded to at this time”

So they’ve turned their phone lines off, and now emails aren’t being monitored. Couldn’t get much worse could it? Place a £350 and this is the service you receive 👎

Awful. Wish I’d read these reviews before placing the £350 order. Paid for express delivery on 19/12/25, with a 3-6 working day lead time. 4 working days later, it’s still not dispatched. I tried to call but “due to a high demand-we’ve turned our phone lines off” so I sent an email asking for a refund, with no response. Absolutely shocking customer service, I would strongly advise against placing any orders with a company with such poor ethics.

Ordered a yeti cup on 11/12, paid for 3-5 day shipping & still not arrived. Little to no correspondence, phoned 3 times to be told it’s going to be shipped to no avail. Online chat is AI rubbish & a generic email return. Scam. Do not trust these scammers with your money or trust them to deliver what you pay for. An absolute joke & worse customer service.

EDIT 01/01/26
Order still not received and bribery attempted by email to remove negative reviews. Atrocious service and contemptible conduct.

I ordered from Farley on 7 December (Order #211586). What followed was an exhausting sequence of delays, misinformation, and complete customer service failure.

Shortly after ordering, I was told the belt I purchased was not actually in stock in the size ordered. Resolving this required a phone call on 9 December, where I waited 21 minutes in the queue just to confirm next steps.

By 15 December, the order still showed no shipment, so I called again and waited in another long queue. I was explicitly told the order was being shipped that day and would arrive by Tuesday or Wednesday. This was false.

On 18 December, with the order still not shipped, I waited 28 minutes in the phone queue to speak to someone. I was told the order had not been sent yet. I explained that I was leaving the country on 19 December, and that unless it was shipped immediately, I would not be able to receive it. I was assured it would be sent that same day (18th) via DPD and would arrive on 19 December.

In reality, DPD confirmed they only received the parcel on 19 December, meaning it was not shipped when promised yet again.

The package arrived at my address on 20 December and was marked as “delivered to Carol on the ground floor.” There is no person named Carol on the ground floor. The delivery photo shows the parcel outside my house, not with a neighbour. I checked with immediate neighbours and in a building group chat of 40 residents — no one has the package. It is clearly lost or stolen.

To make matters worse, Farley’s customer service email inbox is not actively monitored, and they do not respond to emails. I am currently abroad, and I am not going to spend more money calling and sitting in another 30+ minute phone queue for an issue that should never have happened.

This was meant to be a Christmas gift, which was ruined entirely. What I received instead was:
• An item sold without stock
• Repeated false shipping promises
• Excessive phone wait times
• No functional email support
• A parcel sent late, misdelivered, and now missing

If you value your time, your money, or your sanity, do not order from Farley, especially if your purchase is time-sensitive. When things go wrong — and they clearly do — you are left completely on your own.

A scam or just incompetence? I'm still trying to work it out. I ordered a jacket over 2 weeks ago now, chased it 3 times and was told it would be dispatched in the next few days. Their phone line is now saying "due to high volumes of contact, our phone lines have been paused". I now need to find an alternative christmas gift!

Update - they contacted me via email to say that they had already emailed me to say the product was out of stock, which they hadn't, I also spoke to them last week and they told me "it's downstairs and will be dispatched tomorrow or the next day". Someone is lying!? They have now issued a refund but I now have a day to find my dad a new Christmas gift.

Avoid!!!!!

Ordered on 5th Dec and still waiting. Multiple phone calls and promises of “it’s due tomorrow”. All rubbish.
Steer clear of a company that can’t manage Xmas orders

Follow up by customer service very well handled. Shame that it takes 3 weeks to notify of non stock but appreciated the follow up.

Ordered on the 6th for items shown as “in stock” and was told delivery would be 5-7 days, with a possible 1-2 day delay. I recieved no updates and order just showing as “processing”, rang the customer service phone number every day and was told every day for a week that my order was being shipped and that they will call back to confirm. fast forward to the 17th still not heard anything, the call back never came.. item showed as shipped on the 19th.. awaiting parcel to be delivered on the 20th. If you order don’t expect any updates and your parcel will more then likely take a few weeks to arrive even if it’s showing as in stock

Follow up- now offering me £50 to remove the review.. not £50 for the inconvenience.. £50 IF I remove the review, which I won’t be doing as people definitely need to know not to order with this company.

I have to say after some confusion over my order the deerhunter trousers are probably the best trousers I have worn

As with other customers I ordered some deck shoes for my partner for Christmas showing as in stock.
Payment left my account and then a couple of days later I got an email saying they were not in stock at all and did I want to select something else and to please email or phone back.
I emailed and received a message that the email address provided wasnt being monitored until after Christmas.
The telephone number sent with the message was also incorrect and was not recognised. I went online to select something else but as what I had ordered was still showing as in stock I was sceptical about their system.
I waited over half an hour on hold and whilst trying to discuss an alternative gift the person on the phone refunded my card meaning that I couldn't get the item delivered before Christmas. This company is unreliable and disorganised in my opinion and their actions and inactions have left me with few alternatives so close to Christmas which is most disappointing.

Order on 10th December and still my order hasn’t been dispatched.

Emailed support and get a response the company is understaffed due to illness. Had a week to dispatch the order.

I get they’re a small outfit, but no communication to advise if your order will arrive for Xmas is unacceptable.

I personally won’t use again.

Shocking company!!! Placed an order a couple of years ago, after a lengthy delay I finally got my stuff!

So this time… I thought I’d give them a second chance! (We can blame the effects of Covid for the first one) but oh no! Nothing has changed! Happy to take a few hundred out of your account! (Next day delivery “apparently”) still nothing! Called customer service last week and was told they haven’t processed the order and they are working towards it! When explaining my frustration about it being a few weeks from ordering… I was told and I Quote ‘we are just a small family business’

I’m sorry but totally unacceptable from a business! You can get stuff delivered from china quicker than you can A Farley

Bought Wellingtons from them fir present and over a week later they hadn't been dispatched - despite taking my money.

No emails, no updates etc so called to cancel order. Once I got through (28 minutes) the girl was polite and quick, canceling the order and issuing refund which also came through quickly. No question as to why I was cancelling etc but did receive 10% off email to tempt me back.
It was lack of communication from them that prompted my review. I went elsewhere, they were considerably cheaper and got them the following day! Maybe these guys should try to improve the customer experience as based on mine I'm afraid I wont be using them again

My item was delivered fast,easy to deal with, very pleased👍

Order:#187690
On 6th July 2025 I ordered 3 pants and paid € 260 with they never send.I complained by e-mail many times and the answer I received was that they would refund my money.I have not received anything.Be careful when shopping,they are scammers.

Super customer
The sizes of the items that I ordered were not in stock.
I was contacted by customer service and offered similar alternatives. A small price difference was overlooked as an 'act of goodwill'.
This act of goodwill has just ensured my future custom.
Excellent service... Well done and Thank you

I ordered a gift 27th November, after waiting 10 days, I called to ask where my gift was, to be told it will arrive today December 6th. Still nothing.. very disappointing.