A Farley Country Attire Reviews 

2,324
TrustScore 4 out of 5

4.2

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Review summary

Created with AI, based on recent reviews

Evaluating 188 reviews, reviewers had a great experience with this company. Consumers frequently praise the staff for their incredible helpfulness and positive attitude, making online shopping exceptionally pleasant and productive. Customer service is often described as top class, with many people deeply appreciating the personalized and understanding approach when resolving problems. Though some customers encountered frustrating delivery delays and persistent communication hurdles regarding their pending orders during busy periods. A few reviewers also noted that items were unexpectedly out of stock after purchase, causing additional waiting times and stress. Some people additionally mentioned difficulties reaching support teams via phone when trying to track missing holiday purchases.

What people talk about most

Product

Customers consistently note ambiguous experiences with product availability and quality. While many reviewers... See more

Order

Customers had ambiguous experiences with order processes, reflecting significant disagreement in their... See more

Delivery service

Reviewers highlight ambiguous aspects of delivery_service, noting a stark contrast in their experiences.... See more

Customer service

People report positive experiences with customer_service, highlighting prompt, polite, and helpful support... See more

Staff

Clients share positive opinions on staff, consistently praising their attentive, friendly, and helpful... See more

Reviews shaping this summary

Rated 4 out of 5 stars

Ordered on 5th Dec and still waiting. Multiple phone calls and promises of “it’s due tomorrow”. All rubbish. Steer clear of a company that can’t manage Xmas orders Follow up by customer service ve... See more

Company replied

Rated 5 out of 5 stars

One of the top 5 'true' country attire outfitters in England. If you are properly out and about in the countryside, look no further. A wide and well-curated range of quality brands, easy website, hel... See more

Company replied

Rated 5 out of 5 stars

I ordered a golf bag for my husband for his birthday. The initial delivery was delayed but I was offered an alternative bag which was more expensive. I chose not to take this up as hubby wanted a spec... See more

Company replied

Rated 5 out of 5 stars

First time customer of A Farley Country Attire. Delighted by the quick response time, courteous contact and great product range. Livvy Elliot, yes a real person!, was superb. I’m in the high net wor... See more

Company replied


Company details

  1. Outdoor Clothing and Equipment Shop
  2. Boot Store
  3. Clothing Store
  4. Men's Clothing Store
  5. Shoe Store
  6. Women's Clothing Store

Written by the company

Free delivery over £100 and 90 day returns on all products. We offer a fabulous range of country clothing & footwear available to buy online as well as in-store. We are stockists of leading country brands including Ariat, Barbour, Dubarry, Le Chameau, RM Williams, Harkila and Barker Shoes.


Contact info

4.2

Great

TrustScore 4 out of 5

2K reviews

5-star
4-star
3-star
2-star
1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 90% of negative reviews

Typically replies within 48 hours

How this company uses Trustpilot

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4.2

All reviews

(2,324)

180 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Super Service

Super customer
The sizes of the items that I ordered were not in stock.
I was contacted by customer service and offered similar alternatives. A small price difference was overlooked as an 'act of goodwill'.
This act of goodwill has just ensured my future custom.
Excellent service... Well done and Thank you

December 9, 2025
Unprompted review
A Farley Country Attire logo

Reply from A Farley Country Attire

Thank you so much for your lovely review! We’re delighted to hear that our customer service team were able to help and that the goodwill gesture made a positive difference 😊

We truly appreciate your kind words and your future custom — it means the world to our small family-run team.

Kind regards,
A Farley Country Attire. 😊

Rated 1 out of 5 stars

Disappointing service

I ordered a gift 27th November, after waiting 10 days, I called to ask where my gift was, to be told it will arrive today December 6th. Still nothing.. very disappointing.

December 6, 2025
Unprompted review
A Farley Country Attire logo

Reply from A Farley Country Attire

Thank you for your feedback. I am terribly sorry to hear that you haven’t received an update regarding your order — this is absolutely not the experience we want for our customers. We’ve tried locating your order using your username but haven’t been able to find anything on our system.

If you could kindly contact our Customer Services Manager, Emmie, at emmie@afarley.co.uk, she will be more than happy to assist you and get this resolved as quickly as possible. 😊

Kind regards,
A Farley Country Attire.

Rated 4 out of 5 stars

Emmie

I dealt with a lovely girl Emmie who got my order sorted out for me timely and advised me of any query I had, thank you!❤️

December 5, 2025
Unprompted review
A Farley Country Attire logo

Reply from A Farley Country Attire

Thank you for your feedback.

We’re very sorry to hear about your experience. Our Customer Service Manager, Emmie, has reached out to you directly via email and is looking into this for you as a matter of urgency.

If you could kindly respond to her email, she will make sure this is resolved as quickly as possible.

Kind regards,
A Farley Country Attire.

Rated 5 out of 5 stars

I am absolutely pleased with Livvy…

I am absolutely pleased with Livvy Elliot for your incredible support. You were very understanding, fast, friendly, and incredibly helpful with my issue. Excellent support! I couldn’t expect more. I am sincerely grateful for the support.

I am the kind of guy who is always deployed and spend time overseas but the support i got from Livvy sorted all my worries with my purchase. From helping me to get a refund and helping me to choose the best product as per my immediate need was so kind of her.

Thankyou Farley Country attire and Livvy.

November 24, 2025
Unprompted review
A Farley Country Attire logo

Reply from A Farley Country Attire

Thank you so much for your wonderful feedback about Livvy — this truly means a lot to us! We’re absolutely delighted to hear how understanding, fast and friendly she was while supporting you. It’s great to know she was able to ease your worries, arrange your refund, and help you choose the product that best suited your needs.

We really appreciate you taking the time to share this, especially given how often you’re deployed overseas. Your kind words will mean the world to Livvy and the whole team.

Thank you again for your support of A Farley Country Attire and for choosing to shop with us.

Kind regards,
A Farley Country Attire 🙂

Rated 5 out of 5 stars

Superb customer service

I had a problem with ordering online so I emailed customer services. I received an immediate response from Livvy Elliot who was exceptionally helpful and offered a call back. She called exactly when I said I was free and was so helpful and polite- thank you Livvy. Keep up the good work. I would definitely recommend A Farley to family and friends.

November 21, 2025
Unprompted review
A Farley Country Attire logo

Reply from A Farley Country Attire

Thank you so much for your lovely feedback! We’re delighted to hear that Livvy was able to help you so quickly and that her call made everything easy and stress-free. She will be so pleased to know her support made such a positive difference.

We truly appreciate your recommendation and your kind words — thank you for choosing A Farley Country Attire!

Kind regards,
A Farley Country Attire 🙂

Rated 5 out of 5 stars

Top drawer!

One of the top 5 'true' country attire outfitters in England. If you are properly out and about in the countryside, look no further. A wide and well-curated range of quality brands, easy website, helpful staff and some good offers. Loyalty is rewarded too!
If you're a farmer, stick to a more agricultural offering, but for weather-beating style or country/town fusion, it's here.

November 18, 2025
Unprompted review
A Farley Country Attire logo

Reply from A Farley Country Attire

Thank you so much for such a brilliant review! We're genuinely delighted to be considered among your top country outfitters — that means a lot to us. It’s wonderful to hear you enjoy our range, website, offers and the service from our team. We really do try to curate the best mix of countryside-ready style and practicality, so your feedback is hugely appreciated 😊

Kind regards,
A Farley Country Attire.

Rated 5 out of 5 stars

Thank you

A very helpful assistant who sorted my issue with technology and ensured my parcel was winging its way to me without further delay.
Thank upo

November 20, 2025
Unprompted review
A Farley Country Attire logo

Reply from A Farley Country Attire

Thank you so much for your lovely feedback! We’re really pleased to hear our team were able to sort the tech issue and make sure your parcel was on its way without any further delay 😊

Kind regards,
A Farley Country Attire.

Rated 5 out of 5 stars

Livvy Elliot made dealing with Farley…

Livvy Elliot made dealing with Farley Country Attire an absolute pleasure.
Keep up the good work Livvy

November 19, 2025
Unprompted review
A Farley Country Attire logo

Reply from A Farley Country Attire

Thank you so much for your lovely review! We’re delighted to hear that Livvy made your experience such a pleasure — she’ll be over the moon to read your kind words 😊

Kind regards,
A Farley Country Attire.

Rated 5 out of 5 stars

Thank you Livvy for the excellent…

Thank you Livvy for the excellent customer service and helping me process an order!

November 12, 2025
Unprompted review
A Farley Country Attire logo

Reply from A Farley Country Attire

Thank you so much for your kind words! We’re so pleased to hear that Livvy was able to help you with your order — she’ll be delighted to see your feedback 😊

Kind regards,
A Farley Country Attire.

Rated 5 out of 5 stars

Helpful service from Jodie ensuring a…

Helpful service from Jodie ensuring a prompt refund. Thanks!

October 31, 2025
Unprompted review
A Farley Country Attire logo

Reply from A Farley Country Attire

Thank you for your kind words! We're so pleased to hear Jodie was able to assist and ensure your refund was processed promptly 😊

Kind regards,
A Farley Country Attire.

Rated 5 out of 5 stars

First class

Kayleigh was charming, friendly, professional and could not have been more helpful - a credit to the company in my view
Having been a customer for a several years I (again) bought a pair of excellent Myer M5 jeans today.
Huge range of top quality clothing and A. Farley very highly recommended.

James F.
Northumberland

October 30, 2025
Unprompted review
A Farley Country Attire logo

Reply from A Farley Country Attire

Thank you so much, James! We're delighted to hear your kind words about Kayleigh — she’ll be so pleased to know she made such a positive impression 😊 We really appreciate your continued support over the years and hope you love your new Meyer M5 jeans!

Kind regards,
A Farley Country Attire.

Rated 5 out of 5 stars

Excellent customer service

I had problems with the loyalty points, the information on usage just scrolled round in a loop and didn't give me any real information. However, the AI assistant is much more efficient than many I have come across, directing my query to a human customer support assistant very quickly, resulting in an email offering to phone me to assist. Both Livvy (email) and Kayleigh (phone call) to be commended for their fast , efficient and friendly response. Order sorted, looking forward to receiving it. Thank you.

October 30, 2025
Unprompted review
A Farley Country Attire logo

Reply from A Farley Country Attire

Thank you so much for your lovely review! We’re delighted to hear Livvy and Kayleigh were able to resolve things quickly and that you found our service friendly and efficient 😊 We really appreciate you taking the time to share your experience and hope you love your order when it arrives!

Kind regards,
A Farley Country Attire.

Rated 5 out of 5 stars

Outstanding!

I spoke with Kayleigh today regarding a query and she could not have been more helpful!
She was an absolute pleasure to speak with and her assistance meant I could immediately go on to place my order.
A Farley offers a great range at great prices but, when they also provide outstanding customer service, that is the element that really makes the difference and why they’re my ‘go to’ for all things shooting and country.

Kayleigh, thanks once again for your help!

October 30, 2025
Unprompted review
A Farley Country Attire logo

Reply from A Farley Country Attire

Thank you so much for your wonderful feedback! We’re thrilled to hear Kayleigh was able to assist and make your experience such a positive one 😊 It’s fantastic to know we’ve earned a place as your go-to for all things shooting and country — your support truly means a lot to us!

Kind regards,
A Farley Country Attire.

Rated 1 out of 5 stars

False Stock Advertised - Be Cautious

Items out of stock - please check with this company that they actually have stock before buying.

I purchased two items worth over £200, and was told a full week later that unfortunately the items were out of stock (even though in stock online). The same email said we would have stock in two weeks, however should be sooner.

Fast forward to today, and I have been informed that the items are not in stock at all, and wont be being restocked at all and this is due to the manufacturer.

The issue with this is the fact that I waited two weeks to get these items, which were never coming and now it is sold out world wide. This is an absolute disaster in customer service and a failing from top to bottom.

Never at any point in the communication did they mention offering a refund, so I have requested this myself. All they could offer was a 15% discount code.

If better and quicker communication was provided, I would have been able to secure the items from another manufacturer. A Farley should be careful when they advertise sought after items in stock when it is false.

October 29, 2025
Unprompted review
A Farley Country Attire logo

Reply from A Farley Country Attire

We’re so sorry to read your review and to hear about the disappointment caused by this experience — please accept our sincere apologies.

Our Customer Service Manager, Emmie, reached out to you via email yesterday and is very keen to get this resolved for you as quickly as possible. If you could kindly get back to her when you have a moment, she’ll make sure everything is sorted promptly.

Once again, we’re truly sorry for the inconvenience and frustration this situation has caused.

Kind regards,
A Farley Country Attire.

Rated 5 out of 5 stars

really pleased with the help i received…

really pleased with the help i received from Kayleigh put my mind at rest after not getting much joy from the company the day before. Thank you Kayleigh

October 28, 2025
Unprompted review
A Farley Country Attire logo

Reply from A Farley Country Attire

Thank you so much for your lovely feedback! We’re really pleased to hear that Kayleigh was able to reassure you and turn things around after your earlier experience — we’ll be sure to pass your kind words on to her 🙂

Kind regards,
A Farley Country Attire.

Rated 5 out of 5 stars

Professional

Such a professional and courteous response to my question. Thank you Kayleigh for not only actioning my request immediately but for the most pleasant way in which you advised me. Lovely to speak to a CS representative who reflects the ethos of her company.

October 27, 2025
Unprompted review
A Farley Country Attire logo

Reply from A Farley Country Attire

Thank you so much for your kind words! We’re delighted to hear that Kayleigh was able to assist you so professionally and left such a positive impression. She’ll be thrilled to know her helpfulness and manner were appreciated 😊

Kind regards,
A Farley Country Attire.

Rated 5 out of 5 stars

Second to None!

The selection at A Farley is second to none and the staff are super helpful! I needed to change an item and they kept me updated and sorted it quickly and efficiently, will definitely be using them again!

October 13, 2025
Rated 5 out of 5 stars

Spoke to Kayleigh regarding a return…

Spoke to Kayleigh regarding a return and advice about one of their products.she was extremely polite professional and couldn’t do enough to help. The initial dealings I had with the company was not good at all but the customer service I have had with them since is second to none they certainly have redeemed themselves and I will certainly give them more business in the future.

October 24, 2025
Unprompted review
A Farley Country Attire logo

Reply from A Farley Country Attire

Thank you so much for giving us another chance and for your lovely feedback about Kayleigh — she’ll be so pleased to read your comments! We’re really happy to hear that your recent experience has restored your confidence in us, and we look forward to welcoming you back again in the future 😊

Kind regards,
A Farley Country Attire.

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