First class service from this company and purchase arrived within 2 days. Received discount on first order, which was really appreciated. So impressed, I emailed them to say how happy I was with every... See more
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
The 5 star review is for the customer service advisor Freya Turner. We ordered a Yeti Roadie on 10/8 to take on a camping trip on 20/8 On 14/8 we received an email to say there would be a delay. Tr... See more
Company replied
First time customer of A Farley Country Attire. Delighted by the quick response time, courteous contact and great product range. Livvy Elliot, yes a real person!, was superb. I’m in the high net wor... See more
Company replied
Ordered from A Farley Country Attire, spoke to Livvy Elliot in customer service, who was outstanding. Gave me all the information I needed on my purchase. Follow up, replies to email was first rate. L... See more
Company replied
Company details
- Outdoor Clothing and Equipment Shop
- also in
- Boot Store
- Clothing Store
- Men's Clothing Store
- Shoe Store
- Women's Clothing Store
Written by the company
Free delivery over £100 and 90 day returns on all products. We offer a fabulous range of country clothing & footwear available to buy online as well as in-store. We are stockists of leading country brands including Ariat, Barbour, Dubarry, Le Chameau, RM Williams, Harkila and Barker Shoes.
Contact info
77 Harborough Road, Kibworth, LE8 0RF, Leicestershire, United Kingdom
- support@afarley.co.uk
- afarleycountryattire.co.uk
4.3
Excellent
2K reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Replied to 95% of negative reviews
Typically replies within 48 hours
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Direct, personal resolution
The speed of addressing the issue of one shoe of as pair not fitting properly was very good. Livvy is a gem. She acted quickly, directly by phone, did what she said she would do and everything worked. Can't ask for more than that, a customer's dream.
July 22, 2026
Unprompted review
Reply from A Farley Country Attire
Thank you so much for your lovely feedback!
We’re delighted to hear that Livvy was able to get everything resolved quickly and efficiently for you. We’ll make sure your kind words are passed on to her — she’ll be so pleased to hear them.
Thank you again for taking the time to leave such a wonderful review. We really appreciate your support and hope to welcome you back again soon!
Kind regards,
A Farley Country Attire.
Stock issues!
They seem like lovely people but their stock system is all over the place. Ordered two pairs of jeans in June, one arrived and one turned out to be out of stock. Kept the second pair on order for dispatch end of July. End of July came and no jeans arrived and was then told that they weren’t coming in at all. That order was refunded and I bought 2 pairs in a different size and was told that they would do everything to get the order out asap. Waited 3 more days to then be told that these too were out of stock with a restock date of September!
Consequently, I have had to give up with A Farley.
August 5, 2026
Unprompted review
Reply from A Farley Country Attire
We’re very sorry to hear about the experience you’ve had.
Unfortunately, we have been unable to locate your order from the details provided in the review. Please get in touch directly with our Customer Service Manager, Emmie, and she will be more than happy to look into this for you and review exactly what has happened with your orders. Please email her on 'emmie@afarley.co.uk'.
We’d really appreciate the opportunity to investigate this properly and see what we can do to help.
Kind regards,
A Farley Country Attire.
Totally dissatisfied with your service …
Totally dissatisfied with your service . When I placed my order 7 th July I was expecting a quick delivery. There was no indication you did not have them in stock& you took payment in full.
I now have had 2 emails from you to say it is further delayed & if I am lucky may get it in August.
Had I known it would take this long I could have bought one immediately at a store. This was supposed to be for our holiday in our Motorhome next week.
Looking at the reviews this appears to be common practice.
August 4, 2026
Unprompted review
Reply from A Farley Country Attire
Thank you for your feedback.
We're truly sorry to hear that your experience didn't meet the high standards we strive to provide.
Emmie our Customer Service Manager has been in touch with you directly via email and would really appreciate it if you could get back to her, as she'd love the opportunity to discuss this with you personally and do everything she can to put things right.
Kind regards,
A Farley Country Attire.
Afarley is a great place for awesome…
Afarley is a great place for awesome products and also have great staff always there to help with anything you need help with.
Would highly recommend this company to anyone
August 2, 2026
Unprompted review
Reply from A Farley Country Attire
Thank you so much for your kind review! We're delighted to hear you love our products and that our team has been able to help whenever you've needed us. We really appreciate your recommendation and look forward to welcoming you back again soon!
Kind regards
A Farley Country Attire
My New Go-To Equestrian Store
Excellent equestrian store with a fantastic range of horse clothing, riding equipment, feed and accessories. The staff were incredibly attentive, friendly and knowledgeable, taking the time to answer questions and offer helpful advice without any pressure. It was a pleasure to shop there, and I’ll definitely be returning. Highly recommended for anyone with horses or an interest in equestrian life.
July 31, 2026
Unprompted review
Reply from A Farley Country Attire
Thank you so much for your wonderful review! We're delighted to hear you enjoyed your visit and found our team friendly, knowledgeable and helpful. It means a lot to us that we've become your new go-to equestrian store, and we look forward to welcoming you back again soon!
Kind regards,
A Farley Country Attire
Outstanding Service!
Another outstanding experience with A Farley. Their delivery is always fast, and their response times to queries are even faster. Livvy is a credit to the company, efficient, friendly, and incredibly helpful. The products are excellent quality and very reasonably priced. Highly recommended.
July 28, 2026
Unprompted review
Reply from A Farley Country Attire
Thank you so much for your fantastic review!
We're delighted to hear you've had another great experience with us. Your kind words about Livvy will certainly be passed on to her – she'll be thrilled to hear them. We really appreciate your continued support and look forward to welcoming you back again soon!
Kind regards,
A Farley Country Attire
probably an exception to the rule
Great customer service from Livvy, prompt, polite, and resolved quickly.
“Why isn’t this a 5 star review?” I hear you ask.
Because I should not have had to deal with customer services at all.
The item I wanted was available to order despite being out of stock.
Inventory management was poor, so they lose a star, other than that, everything else was spot on: order updates etc via email were regular, staff were great, ordering was easy. This is probably an exception to the rule.
July 30, 2026
Unprompted review
Reply from A Farley Country Attire
Thank you for your review. We're delighted to hear Livvy was able to help and that you were happy with our communication and service.
We're sorry the item became unavailable after you placed your order. While we do our best to keep our stock updated, occasionally items can sell out before our website reflects it. We appreciate your understanding and hope to provide you with a 5-star experience next time!
Kind regards,
A Farley Country Attire
Great products and customer service as…
Great products and customer service as usual
July 18, 2026
Unprompted review
Reply from A Farley Country Attire
Thank you so much for taking the time to leave us such a fantastic 5-star review!
We're thrilled to hear that you've once again had a great experience with both our products and our customer service. Your continued support means a great deal to us, and we're so pleased we've been able to meet your expectations.
We truly appreciate your loyalty and look forward to welcoming you back again soon.
Kind regards,
A Farley Country Attire
Excellent customer service and quicker…
Excellent customer service and quicker than advertised delivery. Also everything very well packaged.
July 24, 2026
Unprompted review
Reply from A Farley Country Attire
Thank you so much for your wonderful 5-star review!
We're delighted to hear that you were happy with both our customer service and the speedy delivery, as well as the care taken in packaging your order. Your kind words really do mean a lot to us.
We truly appreciate your support and hope you enjoy your purchase. We look forward to welcoming you back again soon!
Kind regards,
A Farley Country Attire
First time customer of A Farley Country…
First time customer of A Farley Country Attire. Delighted by the quick response time, courteous contact and great product range. Livvy Elliot, yes a real person!, was superb. I’m in the high net worth client service market so being treated as an individual with respect, courtesy and showing good attention to detail is important. So glad I found them!
July 28, 2026
Unprompted review
Reply from A Farley Country Attire
Thank you so much for your fantastic review!
We're delighted to hear that your first experience with A Farley Country Attire was such a positive one. Providing friendly, personal service is something we really pride ourselves on, so it's wonderful to know Livvy made such a great impression. We'll be sure to pass your kind words on to her.
Thank you again for your support. We look forward to welcoming you back again soon!
Kind regards,
A Farley Country Attire
Brilliant customer service
Brilliant customer service, super fast delivery, thanks Farley County Attire A+
July 11, 2026
Unprompted review
Reply from A Farley Country Attire
Thank you so much for your brilliant review!
We're delighted to hear you were happy with both our customer service and super-fast delivery. Your kind words really do mean a lot to our team.
We hope to see you again soon!
Kind regards,
A Farley Country Attire
Poor
Poor, no contact phone number. I had to email to chase my order which was a slow process.
I chased order one day before 5 day delivery time scale, to receive an abrupt email back saying it had not been 5 days. Chased order after 6 days to be told they do not have stock of the item!
Selling items which they do not have stock of. Would not use again.
Freya 10:28 AM 16 Jul, 26
I can see your order was placed on our standard delivery service of 2-5 working days (courier cut off time is 2pm). There are currently no notes on your order indicating of any problems or issues and therefore, I can see the last working day to receive your order is Monday 20th of July.
Freya 12:55 PM 21 Jul, 26
Unfortunately, we have been advised that our latest restocking delivery from YETI has been delayed.
Review now updated, hopefully you are now able to see poor customer service and remember sending emails.
In future just be truthful, and tell the customer the item is not in stock.
July 20, 2026
Unprompted review
Reply from A Farley Country Attire
We're very sorry to hear about your experience and that you were left feeling disappointed.
Unfortunately, we're unable to locate your order from the details provided in your review. We'd really appreciate the opportunity to look into this further and see if there's anything we can do to help.
Please could you get in touch with our Customer Service Team Leader, Phoebe, at phoebe@afarley.co.uk with your order details? She'll be more than happy to investigate this for you.
We hope to hear from you soon.
Kind regards,
A Farley Country Attire
Fact no my opinion
Based on facts not my opinion
Ordered on the 21st assured it would arrive by 28th.
The 28th arrived after much hassle with the robot (you can’t physically communicate with this company) I’m told it’s not even in stock. I now hope I’ll get my requested refund.
July 28, 2026
Unprompted review
Reply from A Farley Country Attire
Thank you for taking the time to leave your feedback. We're very sorry to hear about your experience and completely understand how frustrating this must have been.
We sincerely apologise that your order could not be fulfilled as expected and that you found it difficult to get the information you needed. This is certainly not the level of service we aim to provide.
We have contacted you privately to apologise and explain what happened, and we hope to have the opportunity to put things right.
If you have any further questions, please don't hesitate to get in touch with me directly at phoebe@afarley.co.uk. We truly appreciate your feedback and are sorry that we let you down on this occasion.
Great product
Great product, worth every penny, good company who were quick to reply when I had a question about delivery.
July 1, 2026
Unprompted review
Reply from A Farley Country Attire
Thank you so much for your lovely 5-star review! 😊
We’re delighted to hear that you’re happy with your purchase and felt the product was worth every penny. It’s also great to know our team was able to help quickly with your delivery query.
Thank you again for choosing A Farley Country Attire – we really appreciate your support and hope to welcome you back again soon!
Kind regards,
A Farley Country Attire.
Yeti Tundra 35
Great product, good customer service. Thank you to Livvy for your help!
May 22, 2026
Unprompted review
Reply from A Farley Country Attire
Thank you so much for your fantastic 5-star review!
We're delighted to hear that you were happy with both your purchase and the service you received. We'll be sure to pass your kind comments on to Livvy – she'll be thrilled to know her help made a positive difference to your experience.
We really appreciate your support and hope to welcome you back again soon.
Kind regards,
A Farley Country Attire
Yeti Roadie 24
Whilst the delivery was a little longer than anticipated I was kept in touch at all stages of the process and the end product and communication was perfect
July 14, 2026
Unprompted review
Reply from A Farley Country Attire
Thank you very much for your lovely 5-star review!
We really appreciate your patience while your order was on its way, and we're pleased to hear that our team kept you updated throughout the process. It's fantastic to know that you were happy with both the communication you received and your purchase once it arrived.
Thank you again for your kind words and support. We hope to welcome you back again in the future.
Kind regards,
A Farley Country Attire
Straightforward ordering
Straightforward ordering, prompt despatch and easy returms make for a good customer experience.
July 1, 2026
Unprompted review
Reply from A Farley Country Attire
Thank you for taking the time to leave us such a wonderful 5-star review!
We're delighted to hear that you found the ordering process straightforward, your order was dispatched promptly, and that our returns process was simple and hassle-free. Providing a smooth and enjoyable shopping experience is something we always strive for, so it's great to know we achieved that for you.
We really appreciate your support and hope to welcome you back again soon.
Kind regards,
A Farley Country Attire
Fantastic bit of kit and a great…
Fantastic bit of kit and a great personal service. Couldn’t be happier with my purchase.
July 10, 2026
Unprompted review
Reply from A Farley Country Attire
Thank you so much for your wonderful review! We're delighted to hear that you're so pleased with your purchase and that you enjoyed the personal service you received.
Your kind words mean a lot to the team, and we really appreciate your support. We hope you enjoy your new purchase and look forward to welcoming you back again soon!
Kind regards,
A Farley Country Attire. ☺️
Absolutely disgusting in there
Absolutely disgusting in there. Mould everywhere and they try to cover it up or dust it off. Or get the workers to ‘oh just cover it in paint’ letting customers walk away with mould ridden items is appalling. But money talks to these guys. The ignorance to the workers also working in such revolting work conditions says everything really. Avoid at all costs!
October 1, 2025
Unprompted review
Reply from A Farley Country Attire
We're truly sorry to hear that your experience with us in store has left you feeling disappointed.
Emmie, our Customer Service Manager, is very keen to speak with you personally to better understand what has happened and see what we can do to put things right. Please could you get in touch with her at emmie@afarley.co.uk at your earliest convenience.
We genuinely appreciate your feedback and hope to have the opportunity to resolve this for you.
Kind regards,
A Farley Country Attire.
Great product with helpful customer service
July 22, 2026
Unprompted review
Reply from A Farley Country Attire
Thank you so much for your 5-star review!
We're delighted to hear that you're pleased with your purchase and that you found our customer service team helpful. Your kind words really do mean a lot to us, and we hope you enjoy your product.
We look forward to welcoming you back!
Kind regards,
A Farley Country Attire
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