First class service from this company and purchase arrived within 2 days. Received discount on first order, which was really appreciated. So impressed, I emailed them to say how happy I was with every... See more
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
The 5 star review is for the customer service advisor Freya Turner. We ordered a Yeti Roadie on 10/8 to take on a camping trip on 20/8 On 14/8 we received an email to say there would be a delay. Tr... See more
Company replied
First time customer of A Farley Country Attire. Delighted by the quick response time, courteous contact and great product range. Livvy Elliot, yes a real person!, was superb. I’m in the high net wor... See more
Company replied
Ordered from A Farley Country Attire, spoke to Livvy Elliot in customer service, who was outstanding. Gave me all the information I needed on my purchase. Follow up, replies to email was first rate. L... See more
Company replied
Company details
- Outdoor Clothing and Equipment Shop
- also in
- Boot Store
- Clothing Store
- Men's Clothing Store
- Shoe Store
- Women's Clothing Store
Written by the company
Free delivery over £100 and 90 day returns on all products. We offer a fabulous range of country clothing & footwear available to buy online as well as in-store. We are stockists of leading country brands including Ariat, Barbour, Dubarry, Le Chameau, RM Williams, Harkila and Barker Shoes.
Contact info
77 Harborough Road, Kibworth, LE8 0RF, Leicestershire, United Kingdom
- support@afarley.co.uk
- afarleycountryattire.co.uk
4.2
Great
2K reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Replied to 95% of negative reviews
Typically replies within 24 hours
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
This company only stocks premium…
This company only stocks premium brands. The customer service met expectations and the product was as expected. I will use them again
August 5, 2026
Unprompted review
Reply from A Farley Country Attire
Thank you very much for your kind review!
We’re really pleased to hear that you were happy with both the product and the service you received from us. It’s also lovely to know that you would shop with us again.
We really appreciate your support and look forward to welcoming you back in the future.
Kind regards,
A Farley Country Attire
Great items
Great prompt attention from Farley.
Quality is second to none.
July 9, 2026
Unprompted review
Reply from A Farley Country Attire
Thank you so much for your lovely review!
We’re really pleased to hear that you were happy with the service you received and the quality of your items.
We really appreciate your support and hope to welcome you back again soon.
Kind regards,
A Farley Country Attire
Farley Country Attire are amazing
Farley Country Attire are amazing. Great quality gear and they kept me updated on the slight delay in my order and offered me alternatives, but the original order a belt came back in stock and I was happy to wait.
Freya was prompt in response to all emails and kept me posted. The belt came as described and perfect.
Well done and I will order again .
July 1, 2026
Unprompted review
Reply from A Farley Country Attire
Thank you so much for such a fantastic review!
We’re delighted to hear that you were happy with the quality of your order and the communication you received throughout the slight delay. It’s lovely to know that Freya kept you updated, offered alternatives and made sure you were informed until your belt arrived.
We’ll be sure to pass your kind words on to her. Thank you again for your patience and support — we really appreciate it and look forward to welcoming you back again soon!
Kind regards,
A Farley Country Attire
Well designed website makes shopping…
Well designed website makes shopping experience simple with high quality goods at reasonable prices .
July 3, 2026
Unprompted review
Reply from A Farley Country Attire
Thank you so much for your lovely review!
We’re really pleased to hear that you found our website easy to use and that you’re happy with the quality and pricing of our products.
We really appreciate your support and hope to welcome you back again soon.
Kind regards,
A Farley Country Attire
Top company
Superb company to deal with every order I've made, Right first time no problems always Right first time.Never needed to use customer service.
July 18, 2026
Unprompted review
Reply from A Farley Country Attire
Thank you so much for your fantastic review and continued support!
We’re delighted to hear that every order you’ve placed with us has been right first time and completely hassle-free. It’s always our aim to make shopping with us as smooth and straightforward as possible.
We really appreciate your kind words and look forward to welcoming you back again soon!
Kind regards,
A Farley Country Attire
The 5 star review is for the customer…
The 5 star review is for the customer service advisor Freya Turner.
We ordered a Yeti Roadie on 10/8 to take on a camping trip on 20/8
On 14/8 we received an email to say there would be a delay. Trying to contact the company via telephone is not possible as it just plays a recorded message then cuts off. The live chat is just AI - eventually after 2 days of trying, Freya picked up my complaint and handled it very efficiently ensuring that the yeti arrived on 19/8 in time for our camping trip. Thank you Freya.
August 18, 2026
Unprompted review
Reply from A Farley Country Attire
Thank you so much for taking the time to leave us a 5-star review and for your lovely feedback about Freya!
We sincerely apologise for the initial delay with your YETI Roadie and for the difficulties you experienced trying to get in touch with us. We completely understand how frustrating this must have been, especially with your camping trip approaching.
We’re so pleased that Freya was able to step in, get everything resolved for you and ensure your YETI arrived in time for your trip. We will absolutely make sure your lovely comments are passed on to her – she will be delighted to hear them!
We hope you have a fantastic camping trip and enjoy your new YETI Roadie!
Kind regards,
A Farley Country Attire
Order placed on 16/7
Order placed on 16/7 - 3 golf gloves and 4 boxes of golf tees. Delivery indicated 5- 7 days.
Split in to 3 shipments (which seems weird from 1 warehouse).
Shipments 1 & 2 arrived after 12 days.
Still no sign of shipment 3 despite e-mail chasers and chat bot engagement - not very user friendly and need to keep the chat box open and uninterrupted until someone responds (up to an hour). Chat deleted at least 3 times.
No phone number for Customer Service - pushed online - which suggests either they don’t really care or are inundated by queries due to poor service.
Customer Service is Nil stars.
V frustrating.
I wouldn’t waste my time with this lot - buy local. May cost an extra couple of quid but the time wasted chasing isn’t worth the saving.
August 19, 2026
Unprompted review
Reply from A Farley Country Attire
We are incredibly sorry to read about your experience and completely understand your frustration, particularly given how long you have been waiting for the outstanding items and the difficulties you have experienced trying to contact us. This is certainly not the level of service we strive to provide, and we sincerely apologise that this was not resolved much sooner.
Our Customer Services Team Leader, Phoebe, has now personally looked into your order and has reached out to you directly to resolve the outstanding items and discuss the situation with you.
If you have not received our communication or would like to discuss anything further, please contact Phoebe directly at phoebe@afarley.co.uk, and she will be more than happy to help.
Once again, please accept our sincerest apologies for the delays, lack of communication and frustration caused. We really appreciate your feedback and hope we can now put this right for you.
Kind regards,
A Farley Country Attire
Refunds take a long time!!!
I personally wouldn’t order from this company again as the refund process is very lengthy! Also, they offer a refund price of £9 pre paid, also don’t bother with that, send it via your own method, it cost me £5 to send with Royal Mail (tracked)
August 18, 2026
Unprompted review
Reply from A Farley Country Attire
We’re very sorry to hear that you were disappointed with our returns and refund process, and we really appreciate you taking the time to share your feedback. We will be reviewing this internally to see where improvements can be made.
Our £9 returns service is fully tracked and insured to ensure our customers are protected should a parcel become lost in transit. However, we completely understand your concerns regarding the cost.
We have contacted you directly to discuss this further. If you could kindly email phoebe@afarley.co.uk, we would really appreciate the opportunity to resolve this for you.
Once again, we sincerely apologise for your experience.
Kind regards,
A Farley Country Attire
Fabulous boots and very quick delivery
Fabulous boots and very quick delivery. I was very happy and satisfied with my purchase as it was the best value at the time of searching the internet. Will definitely use again.
July 26, 2026
Unprompted review
Reply from A Farley Country Attire
Thank you so much for your fantastic 5-star review! 😊
We’re delighted to hear that you love your new boots and were pleased with both the quick delivery and the great value. It’s wonderful to know you’d shop with us again, and we really appreciate your support.
We look forward to welcoming you back soon!
Kind regards,
A Farley Country Attire.
Thank you so much A farley
Thank you so much A farley ! Great company and extremely helpful and trustworthy
Thank you to Emmie who has been outstanding in helping me as a customer - very much appreciated
August 12, 2026
Unprompted review
Reply from A Farley Country Attire
Thank you so much for your wonderful review! 😊
We’re delighted to hear that you found our team helpful and trustworthy. Emmie will be especially pleased to know that her support made such a positive difference to your experience.
We really appreciate your kind words and your support of A Farley Country Attire, and we look forward to welcoming you back again in the future!
Kind regards,
A Farley Country Attire.
This was my first online purchase with…
This was my first online purchase with A Farley and found the web site easy to use and they have a great range of products and so purchased some Ariat boots.
Delivery took 5 working days and I did contact customer service to enquire and they were very quick to
respond to my enquiry! Great business
July 25, 2026
Unprompted review
Reply from A Farley Country Attire
Thank you so much for your lovely review!
We’re delighted to hear that your first online shopping experience with us was a positive one and that you found our website easy to use with a great range of products.
It’s also wonderful to hear that our customer service team were able to respond quickly when you got in touch. We really appreciate your support and hope you love your new Ariat boots!
We look forward to welcoming you back again soon.
Kind regards,
A Farley Country Attire.
Sizing comes up big so had to return
Sizing comes up big so had to return . Ordering/returns ok . Just a faff having to return one pair and then reorder another size without being able to do an exchange .
August 12, 2026
Unprompted review
Reply from A Farley Country Attire
Thank you for taking the time to leave us a review.
We’re sorry to hear the sizing wasn’t quite right and completely appreciate that having to return the original pair and place a new order can feel a little inconvenient.
We’re pleased to hear that the ordering and returns process itself went smoothly, and we really appreciate your feedback regarding exchanges. It’s something we’ll certainly take on board as we continue looking at ways to make the customer experience as straightforward as possible.
Kind regards,
A Farley Country Attire.
Slightly delayed delivery but good item
I placed my order on 6th July, and it took longer than expected for delivery (15th July - a week and a half after ordering). However, the service was good, the item is great, my other half is really happy with his birthday present (the Yeti Trailhead chair - which although is very pricey, that's the price Yeti charge, so I didn't have a choice there, although I was grateful for the 10% off voucher for my first order!).
The company got in touch with me a couple of days after my review to apologise for the delayed delivery. I will definitely order from here again.
July 15, 2026
Unprompted review
Reply from A Farley Country Attire
Thank you so much for taking the time to leave us a review.
We’re very sorry that your order took a little longer to arrive than expected, but we’re really pleased to hear that you were happy with the service and, most importantly, that your other half loves his YETI Trailhead Chair!
We’re also glad you were able to make use of our 10% first-order discount. Thank you again for choosing A Farley Country Attire for such a special birthday present, and we really appreciate your patience with the delivery.
Kind regards,
A Farley Country Attire.
JL golf bag
I ordered a golf bag for my husband for his birthday. The initial delivery was delayed but I was offered an alternative bag which was more expensive. I chose not to take this up as hubby wanted a specific bag. It did eventually arrive. My hubby really loves it so I glad that I waited. Excellent quality golf bag I’m told
August 12, 2026
Unprompted review
Reply from A Farley Country Attire
Thank you so much for taking the time to leave us a review.
We’re very sorry that the original delivery was delayed, but we’re really pleased to hear that the golf bag was worth the wait and that your husband loves it!
We completely understand wanting to hold out for the specific bag he had chosen, especially for a birthday present, so it’s lovely to hear that he is so happy with the quality.
Thank you again for your patience and for choosing A Farley Country Attire.
Kind regards,
A Farley Country Attire.
Poor customer service and unfulfilled order promise
I placed an order online for shoes that were noted on the web site to be in stock. I received confirmation and an expected delivery date of 5 working days. After 3 days I checked the order progress to see that the shoes had not been despatched. I emailed customer service and was assured that the shoes would still be shipped in time for my expected delivery date. I checked the tracking again on my expected delivery date and noted the shoes had still not been despatched. I emailed customer services again asking for an honest response as to whether the shoes were in stock. I didn’t receive a reply. I managed to find the name of the customer service manager and emailed her asking for a response. This did prompt an apologetic reply stating that the shoes had not been in stock, but were expected to be in time for my shipment, however they didn’t have my size. No mention of a refund. I therefore emailed again cancelling my order and requesting a refund, to which I did not receive a response. I had to email yet again to complain and finally received my refund today.
The whole customer experience of dealing with this company has fallen well short of satisfactory. Poor response from the customer service support team, who can only be contacted by email, a lack of transparency and honesty throughout.
I would not recommend dealing with this company.
August 12, 2026
Unprompted review
Reply from A Farley Country Attire
Thank you for your feedback, and please accept our sincere apologies for the experience you have had with your order and the communication surrounding it.
Our Customer Service Manager, Emmie, has been in touch with you directly by email and would really like the opportunity to put things right. Please do get back to her when you have a moment so she can help resolve this for you.
Kind regards,
A Farley Country Attire.
After ordering some yeti items I…
After ordering some yeti items I belived to be instock as this was shown on the website, on to have half my order turn up then a email saying we are waiting on a delivery and you should have you items very shortly 3 wer are very sorry emails later and still not here. This is false advertising as you would more than likey have a automated system telling yopu your stock levels you are delibertly lying to people to take there hard earned money and make them wait for items you DO NOT HAVE. These where ordered on the 24th July still waiting as of 11/08/2026
July 24, 2026
Unprompted review
Reply from A Farley Country Attire
Thank you for your feedback, and please accept our sincere apologies for the delays and inconvenience caused with your YETI order.
Our Customer Service Manager, Emmie, has emailed you directly to explain the situation with the recent YETI restocking delays and to offer a resolution. Please do get back to her when you have a moment, as she would really like the opportunity to put things right for you.
Kind regards,
A Farley Country Attire.
Don't bother - false promises
Don't bother! They don't actually have the items in stock and string you along saying delivery will be in 2-5 days but then on 5 days they say their warehouse has had a delivery delay. Farce of a company. They have no way to speak to someone on the phone, their live chat says call this number and the message on the number says use the live chat. Their e mails don't get responded to in less than 24 hours and when they do they are not helpful just more stringing along. Avoid at all costs
August 11, 2026
Unprompted review
Reply from A Farley Country Attire
Thank you for your feedback, and please accept our sincere apologies for the frustration and inconvenience caused with your recent order.
Our Customer Service Manager, Emmie, has been in touch with you directly to explain the situation and offer a resolution. Please do get back to her when you have a moment, as she would really like the opportunity to put things right for you.
Kind regards,
A Farley Country Attire.
Good product supplied at a great price…
Good product supplied at a great price and quick delivery.
August 1, 2026
Unprompted review
Reply from A Farley Country Attire
Thank you so much for your great review!
We’re delighted to hear that you’re happy with your purchase, the price and the speedy delivery. We really appreciate you taking the time to share your feedback and hope to welcome you back again soon!
Kind regards,
A Farley Country Attire.
Myers Trousers
Myers Trousers
Perfect fit
Excellent quality
Good value
August 9, 2026
Unprompted review
Reply from A Farley Country Attire
Thank you so much for your lovely review!
We’re delighted to hear that you’re happy with the fit, quality and value of your Meyer trousers. We really appreciate you taking the time to share your feedback and hope you enjoy wearing them.
Kind regards,
A Farley Country Attire.
There was a slight issue with supplying…
There was a slight issue with supplying the exact item I had ordered! Freya explained the solution to me, which I accepted! She dealt with the issue so professionally & beyond what I expected! Thank you Freya
August 6, 2026
Unprompted review
Reply from A Farley Country Attire
Thank you so much for your lovely feedback!
We’re really pleased to hear that Freya was able to explain the situation clearly and find a solution that worked for you. We’ll be sure to pass your kind comments on to her — she’ll be delighted to hear them.
Thank you again for your understanding and for taking the time to leave such a kind review.
Kind regards,
A Farley Country Attire.
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