The 5 star review is for the customer service advisor Freya Turner. We ordered a Yeti Roadie on 10/8 to take on a camping trip on 20/8 On 14/8 we received an email to say there would be a delay. Tr... See more
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Review summary
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What people talk about most
Reviews shaping this summary
First time customer of A Farley Country Attire. Delighted by the quick response time, courteous contact and great product range. Livvy Elliot, yes a real person!, was superb. I’m in the high net wor... See more
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Ordered from A Farley Country Attire, spoke to Livvy Elliot in customer service, who was outstanding. Gave me all the information I needed on my purchase. Follow up, replies to email was first rate. L... See more
Company replied
Thank you Livvy Elliot from A Farley for sorting out my delivery of order and resting my mind. You were efficient and also respectful for my confusion of the delivery date. This means a lot to me and... See more
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Company details
- Outdoor Clothing and Equipment Shop
- also in
- Boot Store
- Clothing Store
- Men's Clothing Store
- Shoe Store
- Women's Clothing Store
Written by the company
Free delivery over £100 and 90 day returns on all products. We offer a fabulous range of country clothing & footwear available to buy online as well as in-store. We are stockists of leading country brands including Ariat, Barbour, Dubarry, Le Chameau, RM Williams, Harkila and Barker Shoes.
Contact info
77 Harborough Road, Kibworth, LE8 0RF, Leicestershire, United Kingdom
- support@afarley.co.uk
- afarleycountryattire.co.uk
4.3
Excellent
2K reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Replied to 92% of negative reviews
Typically replies within 24 hours
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Very disappointing experience with A…
Very disappointing experience with A Farley Country Attire.
I ordered a Barbour hood on Thursday 3 September at 19:39 and paid £4.95 for delivery.
A Farley's own delivery information states:
“Express Delivery – Within 5 Working Days”
“£4.95 on orders under £99”
That is the delivery service I paid for, and is confirmed in my order confirmation.
I completely accept that my order was placed after their stated 2pm collection cut-off, so I would not expect it to begin processing until the following working day, Friday 4 September. I was aware of this fact when my order was placed.
The problem is that by Wednesday 9 September I had received nothing beyond the original order confirmation. There was no dispatch confirmation, no DPD tracking information and no proactive update explaining what was happening with the order.
As I needed the hood before going away in the early hours of Saturday morning, I contacted A Farley to ask for an update.
Their response stated that my order had been placed after the 2pm cut-off and therefore began processing on the following working day. However, they then described my order as having been placed using their “4–7 working day delivery service” and told me that the latest expected delivery date was 15 September.
This is where I have a serious problem.
I did not pay £4.95 for a service advertised as 4–7 working days. Their own delivery information states that £4.95 purchases "Express Delivery – Within 5 Working Days".
Even allowing for the fact that I ordered after the cut-off, I cannot reconcile a delivery date of 15 September with an advertised service of “within 5 working days”.
If Friday 4 September is counted as the first working day, five working days takes us to Thursday 10 September. Even if A Farley treats Friday solely as a processing day and does not begin counting the five-working-day delivery period until Monday 7 September, five working days takes us to Friday 11 September.
The 15 September date they have given me instead corresponds to seven working days from Monday 7 September. In other words, they appear to be applying the slower 4–7 working day service mentioned in their email to an order for which I paid the £4.95 Express Delivery – Within 5 Working Days charge, but only if they didn't bother processing my order for a full working day first.
Had I been told at checkout that the order might not arrive until 15 September, I would simply have purchased elsewhere. I ordered when I did specifically because the advertised delivery timescale meant the item should arrive before it was needed.
What makes the situation even more frustrating is that the parcel had apparently not even been dispatched when I contacted them. This therefore wasn't a DPD delay or a parcel being held up in transit, it's simply that the order has not yet left A Farley's warehouse.
I've now had to order the same hood elsewhere using next-day delivery to ensure that we actually have it in time.
I subsequently asked A Farley to cancel and refund the order while it remained undispatched. At the time of writing, I am still waiting for confirmation that this has been actioned.
For me, the fundamental issue is simple: I paid £4.95 for a delivery option advertised by A Farley as “Express Delivery – Within 5 Working Days”, yet when I chased my undispatched order they told me I was on a “4–7 working day delivery service” and gave me a latest delivery date consistent with that slower service, but only if they waited a full working day extra to process my order. Despite paying for Express delivery, I've been told I'm on a cheaper service I didn't want for pay for, and even then they added an extra delay on top before processing my order.
This is clearly deceptive from A Farley Country Attire, I will be contacting my card issuer later today to see if they can help me at all, and I will be providing the evidence of A Farley's deception, which is helpfully displayed on their own website.
September 9, 2026
Unprompted review
Reply from A Farley Country Attire
Hi Matthew,
We’re very sorry to read your review.
Our Customer Service Manager, Emmie, has already been in touch with you personally today regarding your concerns and has been trying to resolve this for you, so we would really appreciate it if you could please respond to her directly.
As requested, your order has now been cancelled and fully refunded.
We would also like to clarify that, the hood would have been delivered to you this Friday 11th September, which is the fifth working day (excluding weekends) and therefore within the delivery timeframe quoted on your original order confirmation.
We do completely appreciate, however, that the conflicting information you were subsequently given regarding a 4–7 working day timeframe caused unnecessary confusion and concern, and we sincerely apologise for this.
Emmie genuinely wants to put this right for you and restore your confidence in us, so we would be extremely grateful if you could please get back to her directly.
Once again, we sincerely apologise for the confusion and inconvenience caused.
Kind regards,
A Farley Country Attire.
Easy to deal with
Easy to deal with, delivery was a bit slow with minimal communication
Having said that the boots were well priced and a quality product
September 6, 2026
Unprompted review
Reply from A Farley Country Attire
Thank you for taking the time to leave us a review. We’re really pleased to hear you were happy with the quality and value of your boots.
We’re sorry that delivery took a little longer than expected and that communication could have been better. We really appreciate your feedback and will take this on board as we continue to improve our service.
Kind regards,
A Farley Country Attire
Arrived quicker than I expected and was…
Arrived quicker than I expected and was delighted with the product
September 3, 2026
Unprompted review
Reply from A Farley Country Attire
Thank you so much for your lovely review! We’re delighted to hear your order arrived sooner than expected and that you’re so pleased with your purchase.
We really appreciate your feedback and hope to welcome you back again soon!
Kind regards,
A Farley Country Attire
First time shopping with A Farley and…
First time shopping with A Farley and Five Star service from Freya and the team. Although the shoes were not right for me, Freya provided excellent customer service throughout making what could have been a hard work situation in some cases an absolute breeze. She was very polite and clearly puts the customer first. I will definitely be back for a pair in the future.
Thanks again
Elliot
September 1, 2026
Unprompted review
Reply from A Farley Country Attire
Thank you so much for your fantastic review, Elliot!
We’re delighted to hear that Freya made the whole process so easy for you, even though the shoes weren’t quite right this time. We’ll be sure to pass your lovely feedback on to her.
We really appreciate you choosing A Farley for your first order, and we look forward to welcoming you back when you find the perfect pair!
Kind regards,
A Farley Country Attire
Excellent asusual
As usual, anything from Farley is excellent quality and decent service.
August 24, 2026
Unprompted review
Reply from A Farley Country Attire
Thank you so much for your lovely review and for continuing to shop with us! We’re delighted to hear you’re happy with both the quality of our products and the service you receive.
We really appreciate your continued support and look forward to welcoming you back again soon.
Kind regards,
A Farley Country Attire
Great communication on purchase and…
Great communication on purchase and delivery
August 8, 2026
Unprompted review
Reply from A Farley Country Attire
Thank you so much for your lovely review! We’re really pleased to hear you were happy with the communication throughout your purchase and delivery.
We really appreciate your feedback and hope to welcome you back again soon!
Kind regards,
A Farley Country Attire
Exceptional customer service - Freya
Can not rate this company highly enough. Freya from customer services was amazing - my Yeti bottle had not been shipped, they had left me a voicemail to tell me this but I had not listened to it so I emailed Freya could not do enough to support, my bottle in a slightly different colour is in its way in next 24-48hrs - highly recommend looking at this site 5 stars all the way from me 🙂👍
August 28, 2026
Unprompted review
Reply from A Farley Country Attire
Thank you so much for your fantastic review! We’re so pleased to hear that Freya was able to help and arrange an alternative YETI bottle for you so quickly.
We really appreciate your kind words and recommendation, and we’ll be sure to pass your lovely feedback on to Freya. We hope you love your new bottle when it arrives!
Kind regards,
A Farley Country Attire
EXCELLENT CUSTOMER SERVICE. I ordered some boat shoes (my first…
I ordered some boat shoes (my first order with Farley) and the first time discount didn't work. I completed my order and questioned the discount with Customer Service. Within 20 minutes Freya had credited my card.
Excellent and very fast customer service.
Thanks.
August 27, 2026
Unprompted review
Reply from A Farley Country Attire
Thank you so much for your lovely review! We’re delighted to hear that Freya was able to resolve the issue with your discount so quickly and that you were happy with the service you received.
We really appreciate you choosing to shop with us for the first time and hope you love your new boat shoes. We look forward to welcoming you back again soon!
Kind regards,
A Farley Country Attire
Brilliant Company to deal with
Brilliant Company to deal with. Competitively priced items, well informed and speedy delivery. Thanks
August 14, 2026
Unprompted review
Reply from A Farley Country Attire
Thank you so much for your lovely review!
We’re delighted to hear you were happy with our pricing, communication and speedy delivery. We really appreciate your support and hope to welcome you back again soon.
Kind regards,
A Farley Country Attire
Great experience, highly recommended!
Quick delivery and well packaged.
Used the Tundra Haul at a festival and it worked very well, keeping ice for over 5 days. The wheels are a worthy upgrade for moving it about as heavy when fully loaded.
Would highly recommend the product and A Farley.
August 12, 2026
Unprompted review
Reply from A Farley Country Attire
Thank you so much for your fantastic review!
We’re really pleased to hear your Tundra Haul performed so well at the festival and kept everything cold for over five days. The wheels certainly make a huge difference once it’s fully loaded!
Thank you for recommending both the product and A Farley Country Attire. We really appreciate your support and hope to welcome you back again soon.
Kind regards,
A Farley Country Attire
Easy to use site
Easy to use site, first time buyer so I got discounted price on my Yeti camping chair with free delivery. I was informed about at every stage of delivery which was also quick
June 15, 2026
Unprompted review
Reply from A Farley Country Attire
Thank you so much for your lovely review!
We’re delighted to hear that you found our website easy to use and were able to take advantage of your first-order discount and free delivery on your YETI camping chair. It’s also great to hear that you were kept informed throughout and that your order arrived quickly.
We really appreciate your support and hope to welcome you back again soon!
Kind regards,
A Farley Country Attire
Great Yeti cooler
Great Yeti cooler.
Brilliant communication from A Farley from point of order to delivery very pleased indeed
August 6, 2026
Unprompted review
Reply from A Farley Country Attire
Thank you so much for your lovely review!
We’re delighted to hear that you’re pleased with your YETI cooler and that you were happy with the communication from order through to delivery.
We really appreciate your support and hope to welcome you back again soon.
Kind regards,
A Farley Country Attire
Good choice of mens' brands at fair…
Good choice of mens' brands at fair prices. Delivery can be a tad slower than I'd expect, and comms all goes a bit quiet in that time, but otherwise great.
August 6, 2026
Unprompted review
Reply from A Farley Country Attire
Thank you very much for your feedback and for your kind comments about our range of men’s brands and pricing.
We’re sorry to hear that delivery and communication have sometimes felt a little slower than expected. We’re continually working to improve our dispatch times and keep customers better informed throughout their order.
We really appreciate your support and hope to welcome you back again soon!
Kind regards,
A Farley Country Attire
I love shopping at A Farley Country…
I love shopping at A Farley Country Attire. Great selection of clothes and footwear. I always buy my Ariat boots from there and benefit from the loyalty points scheme. Great customer service and communication. Would recommend to anyone.
August 19, 2026
Unprompted review
Reply from A Farley Country Attire
Thank you so much for your lovely review and continued support!
We’re delighted to hear that you enjoy shopping with us and that you’ve been happy with our range, customer service and loyalty points scheme. It’s especially lovely to know that you come back to us for your Ariat boots.
Thank you again for your recommendation. We really appreciate it and look forward to welcoming you back again soon!
Kind regards,
A Farley Country Attire
From purchase to the quick delivery…
From purchase to the quick delivery A.F.C.Attire were spot on.
The Harkila Logmar zip off trousers to shorts are brilliant. Lightwieght and great in the hot and humid weather. I would definitely recommend the Harkila Logmar Trousers and A. Farley. C. Attire.
June 9, 2026
Unprompted review
Reply from A Farley Country Attire
Thank you so much for your fantastic review!
We’re delighted to hear that everything from ordering through to delivery was spot on and that you’re enjoying your Härkila Logmar trousers. They’re such a versatile choice, especially in warmer weather!
Thank you for recommending both the trousers and A Farley Country Attire. We really appreciate your support and hope to welcome you back again soon.
Kind regards,
A Farley Country Attire
I purchased the latest colour release…
I purchased the latest colour release Yeti mug. The price was good and the service excellent. Ordering was easy, delivery quick and the loyalty scheme seems attractive. I would thoroughly recommend Farley.
August 1, 2026
Unprompted review
Reply from A Farley Country Attire
Thank you so much for your fantastic review!
We’re delighted to hear that you were pleased with the price of your new YETI mug and that you found ordering easy, delivery quick and our service excellent. It’s also great to hear that you’re enjoying the benefits of our loyalty scheme!
Thank you for recommending A Farley Country Attire. We really appreciate your support and hope to welcome you back again soon.
Kind regards,
A Farley Country Attire
An efficient company to deal with who…
An efficient company to deal with who sell a great range of well priced products
August 19, 2026
Unprompted review
Reply from A Farley Country Attire
Thank you so much for your kind review!
We’re really pleased to hear that you found us efficient to deal with and that you’re happy with our range of products and pricing.
We really appreciate your support and hope to welcome you back again soon.
Kind regards,
A Farley Country Attire
This company only stocks premium…
This company only stocks premium brands. The customer service met expectations and the product was as expected. I will use them again
August 5, 2026
Unprompted review
Reply from A Farley Country Attire
Thank you very much for your kind review!
We’re really pleased to hear that you were happy with both the product and the service you received from us. It’s also lovely to know that you would shop with us again.
We really appreciate your support and look forward to welcoming you back in the future.
Kind regards,
A Farley Country Attire
Great items
Great prompt attention from Farley.
Quality is second to none.
July 9, 2026
Unprompted review
Reply from A Farley Country Attire
Thank you so much for your lovely review!
We’re really pleased to hear that you were happy with the service you received and the quality of your items.
We really appreciate your support and hope to welcome you back again soon.
Kind regards,
A Farley Country Attire
Farley Country Attire are amazing
Farley Country Attire are amazing. Great quality gear and they kept me updated on the slight delay in my order and offered me alternatives, but the original order a belt came back in stock and I was happy to wait.
Freya was prompt in response to all emails and kept me posted. The belt came as described and perfect.
Well done and I will order again .
July 1, 2026
Unprompted review
Reply from A Farley Country Attire
Thank you so much for such a fantastic review!
We’re delighted to hear that you were happy with the quality of your order and the communication you received throughout the slight delay. It’s lovely to know that Freya kept you updated, offered alternatives and made sure you were informed until your belt arrived.
We’ll be sure to pass your kind words on to her. Thank you again for your patience and support — we really appreciate it and look forward to welcoming you back again soon!
Kind regards,
A Farley Country Attire
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