Africa Mobile Reviews 

140
TrustScore 1.5 out of 5

1.4

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Rated 1 out of 5 stars

Africamobile does not even deserve 1 star, giving 1 star is being generous. I have 2 contracts with the above mentioned company. April 2026 I took a 2nd Contract for my husband, the beginning... See more

Rated 1 out of 5 stars

Is a scam they are busy debiting my money but I don't have access to phone is locked and I don't owing them I tried to call and sending emails watsup no one is responding.i decided to visit the offic... See more

Rated 2 out of 5 stars

Hi, my husband have a contract with Africa mobile, yesterday 15 October 2023 is phone was block. Since yesterday 15 October 2023 he is trying to get hold of someone to assist him, he did a message on... See more

Rated 1 out of 5 stars

Activation fee went off my account and no one communicating regarding delivery of new phone and this is a Xmas gift to my son. Can't get thru to the contact numbers that we should use. Please can some... See more

Company details

  1. Mobile Network Operator

Written by the company

Africa Mobile is a mobile network that caters to the needs of consumers that have been marginalized by the other network operators. Our customers are assessed more fairly on their affordability rather than there credit score.


Contact info

1.4

Bad

TrustScore 1.5 out of 5

140 reviews

5-star
4-star
3-star
2-star
1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Hasn’t replied to negative reviews

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1.4

All reviews

(140)

17 reviews in the last 12 months

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Rated 1 out of 5 stars

I'm very disppointed because we agree…

I'm very disppointed because we agree that my debit would go out on the 31st of each other but you guys tried to debit on the 25th and as soon as the debit didn't go through, you guys locked my phone. The debit went through on the 29th but my phone is still locked. I can't seem to get ahold of africa mobile with all the numbers including whatsapp. Please call me 0645453898. I need my phone unlocked urgently

January 25, 2024
Unprompted review
Rated 1 out of 5 stars

Pathetic service

I am waiting for my unlock code for 2 weeks now. I paid via EFT and you also debited me yet no number works at all. call me on 0748616884/ 0311409906 urgently

January 22, 2024
Unprompted review
Rated 1 out of 5 stars

marius nietskie.

Hi.marius nietskie.
I paid my cell phone contact.
Receive my data on the 26th but now my device are lock.i did phone but no answers.sent a mail and what's up no reply.please sent unlock code or you not going to receive any more money from me.phone me on 0827342757

February 1, 2024
Unprompted review
Rated 1 out of 5 stars

I’m disappointed on your service they…

I’m disappointed on your service they deducted my money on Thursday the 25 January no message no delivery nothing i have been trying to call and WhatsApp you no response please Call me on this number 0763199808

January 25, 2024
Unprompted review
Rated 1 out of 5 stars

Very bad service

My phone is blocked from last week thursday im calling and sending emails no one answers me back please call me 0842447560 i dont know why they give us numbers to call and whatsapp proof of payment but nothing happens i just need the code to unlock my fone im very disappointed in the service you offer

January 25, 2024
Unprompted review
Rated 1 out of 5 stars

Very poor service from Africa Mobile

Very poor service from Africa Mobile. My debit went out but they blocked my phone. I did everything stated in the procedure but still nothing is happening. Emails not responded to and the number provided doesn't work.
Please contact me urgently. 0614227547

January 25, 2024
Unprompted review
Rated 4 out of 5 stars

Hi my phone has been locked for three…

Hi my phone has been locked for three weeks now and they still debited money from my account, am calling no one responds and the whtsapp as well no one responds,

Call me on 0679395296 urgently and reverse all my debit orders I can't go around with a phone that doesn't work.

January 18, 2024
Unprompted review
Rated 1 out of 5 stars

Customer service is pathetic

Customer service is pathetic, no reply to WhatsApp or email.
Debit orders going off with no device or reply
Yet quick to lock one's device.

January 26, 2024
Unprompted review
Africa Mobile logo

Reply from Africa Mobile

Thank you for reaching out. A Member of our escalations team will be in contact shortly

Rated 1 out of 5 stars

Bad service and poor delivery!!!

1 of they consultants contacted me on the 16th of January 2024 offering me a cellphone contract. They told me the device will be delivered to me within 5 working days. They already debited my account for activation on the 25th but I still haven't received the device. Called them numerous times but no answer. Even tried calling the consultant but the goes to voicemail and they say the inbox is full. Can anyone please assist me on this matter ASAP.

January 16, 2024
Unprompted review
Africa Mobile logo

Reply from Africa Mobile

Thank you for reaching out, our escalations team will be in contact shortly

Rated 1 out of 5 stars

Good day

Good day, I received a call stating I was approved. Debts loaded but no contract recieved, I'm called 0100215090 the lady said they will send it through shortly. Tried calling again and whatsapp no response!!!!!

January 24, 2024
Unprompted review
Rated 1 out of 5 stars

No customer service

How does one get into contact with Africa mobile. I tried the Whatsapp number as well as the 010 021 5090 number. There is no response.

AFter reading all the negative reviews I wish to cancel my contract immediately

January 16, 2024
Unprompted review
Rated 1 out of 5 stars

My phone was locked for no reason and…

My phone was locked for no reason and yesterday 15 January 2024 they debited,tried to whatsapp and sent an email still no response till today.Im very upset and I will open a case of fraud if the matter is not resolved,I will wait until Friday,if no response or unlocking my device,I'm definitely opening a fraud case.

January 15, 2024
Unprompted review
Rated 1 out of 5 stars

African Mobile

African Mobile
Do you have phone lines that works?
Do you have a What's app number that is actually a What's app number?
Does anyone man you emails?

Took a contract, but needed to ask a couple more questions.. could make contact, then started reading reviews??
I'm afraid I may have been scammed.
I will at a blink of an eye close my account and hand deliver your device back (when it arrives).
This is no way to run a business.

December 18, 2023
Unprompted review
Rated 1 out of 5 stars

Activation fee went off my account and…

Activation fee went off my account and no one communicating regarding delivery of new phone and this is a Xmas gift to my son. Can't get thru to the contact numbers that we should use. Please can someone get in touch with me regarding this...... And when I send a msg on WhatsApp my ticket gets closed without even asking what the problem or query is

December 14, 2023
Unprompted review
Rated 1 out of 5 stars

They gave me a contract took activation…

They gave me a contract took activation fee and have had the phone for two weeks now and yesterday the 13th December they blocked the phone saying that I am behind on my account have been emailing, phoning and WhatsApp them and have not received any further communication from them this is extremally bad service from them I would not recommend them ever.
My contact details 0719645788, 0764231433

December 13, 2023
Unprompted review

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