Africa Mobile Reviews 

140
TrustScore 1.5 out of 5

1.4

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Rated 1 out of 5 stars

Africamobile does not even deserve 1 star, giving 1 star is being generous. I have 2 contracts with the above mentioned company. April 2026 I took a 2nd Contract for my husband, the beginning... See more

Rated 1 out of 5 stars

Is a scam they are busy debiting my money but I don't have access to phone is locked and I don't owing them I tried to call and sending emails watsup no one is responding.i decided to visit the offic... See more

Rated 2 out of 5 stars

Hi, my husband have a contract with Africa mobile, yesterday 15 October 2023 is phone was block. Since yesterday 15 October 2023 he is trying to get hold of someone to assist him, he did a message on... See more

Rated 1 out of 5 stars

Activation fee went off my account and no one communicating regarding delivery of new phone and this is a Xmas gift to my son. Can't get thru to the contact numbers that we should use. Please can some... See more

Company details

  1. Mobile Network Operator

Written by the company

Africa Mobile is a mobile network that caters to the needs of consumers that have been marginalized by the other network operators. Our customers are assessed more fairly on their affordability rather than there credit score.


Contact info

1.4

Bad

TrustScore 1.5 out of 5

140 reviews

5-star
4-star
3-star
2-star
1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Hasn’t replied to negative reviews

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1.4

All reviews

(140)

17 reviews in the last 12 months

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Rated 1 out of 5 stars

Payback my Money, Fraudulent business

I was called by one of their consultants , to apply for a contract .
All they did was debit my account. I want my money to be paid back into my account no need for a new contract and please cancel the debit order you have place on my account.
I no longer need your services and you call center doesn't work.

September 6, 2023
Unprompted review
Africa Mobile logo

Reply from Africa Mobile

Hi Mokgobo. AJ from our escalations team advised that they were in contact with you to resolve the issue.

Rated 1 out of 5 stars

Missed 3 Payments because I was out of…

Missed 3 Payments because I was out of Job tried to call customer service but number is not going through now got a new job you are deducting and its been three months now but the phone is still locked and no luck when I call customer care

December 8, 2023
Unprompted review
Africa Mobile logo

Reply from Africa Mobile

Thank you for bringing this to our attention. We apologize for the difficulty. We have requested further information from you and will be in touch soon

Rated 1 out of 5 stars

Communication failure

I received my phone and Sim but it is inactive and do not get through to any number to get it activated. Communication is poor once the debit order goes offbyour account

December 6, 2023
Unprompted review
Africa Mobile logo

Reply from Africa Mobile

Hi Rene. Thank you for taking the time and allowing us to help! Please reach out if there is any other concern in the future.

Rated 1 out of 5 stars

Took contract yesterday told me was…

Took contract yesterday told me was approved must do debit check which I did after that never hear from them. Tried phoning them all numbers dnt answer what kin of service is this

December 4, 2023
Unprompted review
Africa Mobile logo

Reply from Africa Mobile

Hi Sashan, thank you for your review. Please note that we have attempted to make contact with you but was unable to get through. We will continue our efforts to make contact.

Rated 1 out of 5 stars

Got approved for a contract on the 27th…

Got approved for a contract on the 27th October 2023, debit went off on the 27 November 2023 yet no correspondence form this company contacted the courier company and said they have no profile for me and I need to contact African Mobile this useless company does not reply hence I'm opening a case of fraud at the Police station

November 30, 2023
Unprompted review
Rated 1 out of 5 stars

They dont even desirve a rating going…

They dont even desirve a rating going to go and revirse my payment because they are usless been trying to get hold of them because i cant my fica sorted and no one anwers when u try and call watup is no response and email dont get awnsered

November 24, 2023
Unprompted review
Rated 2 out of 5 stars

Phone block

Hi, my husband have a contract with Africa mobile, yesterday 15 October 2023 is phone was block. Since yesterday 15 October 2023 he is trying to get hold of someone to assist him, he did a message on the whatsapp number but nobody is getting back to him, what kind of sevice is this he is very upset and angry because no one is getting intouch with him. Can someone please contact him this is my number 069 654 2229 please phone him today at 18h00 or he will go to Hello peter. Thanks

November 15, 2023
Unprompted review
Rated 1 out of 5 stars

Bad service, it's a scam

I got approved for the contract, already paid my installment, struggling to upload my fica documents because the address they gave me is not working, I'm trying to call them ,on the customer number they gave me, it's not going through, they are not even replying to my whatsp messages

November 14, 2023
Unprompted review
Rated 1 out of 5 stars

My phone has just been locked because…

My phone has just been locked because Africa mobile claims they have not received payment. I tried several times to contact the numbers given and it says its unavailable.

I also only received the 100 airtime and the 1Gig but never the whatsapp data as promised.

This is the worst contract I EVER TOOK OUT .

October 11, 2023
Unprompted review
Rated 1 out of 5 stars

I wrote an review..

I wrote an review... They replyd to the review but now are making excuses for not sending my device it look like they are fu off stories. I am fed up with this company please don't take any device from them... I also didn't received any recharge from them from February... As the contract states R100 airtime 1g data 100 sms a month but didn't received for7 months nothing

August 27, 2023
Unprompted review
Rated 1 out of 5 stars

6 Months of unauthorized debits

Can you please tell me how you debit my husband from Novemeber last year up until now August 2023 without having a phone delivered ? He is not one to check his bank statements as he knows that there are no active debit orders. It was on the 25 of August that he checked the statement and contacted you and your reply was sorry most of our ex customers experienced this and you will be refunded! When he called back today a lady advised that he had received the phone, we want to know, who delivered it ? And who signed for it ? I want a copy of the waybill sent to my husband via email. And for your sanity arrange for a refund for these 6 months of unathorised debits. We have sufficent proof that the contract was asked to be canceled before it even started and a stop order was done but you guys changed the reference number and still went on to debit. This is fraud and you can have your trading license revoked!!!

August 25, 2023
Unprompted review
Rated 1 out of 5 stars

Africa Mobile just blocked me from…

Africa Mobile just blocked me from their facebook page.Only because i asked to be refunded.They debited R530 from my account on the 25 of July 2023.Since then i am struggling to get my money back.I used their platforms to complain about their bad service and they promised they will refund me.And today they just blocked me,but its ok i have screenshots of my conversations.

August 23, 2023
Unprompted review
Rated 1 out of 5 stars

I was contacted approved for a cellphone contract

I was contacted approved for a cellphone contract,
activation fee was debited, its been a month and i have been given the runaround still awaiting my refund.

help me please and i hope they see this and resolve the issue. i am unhappy with the service i have been recieving from Africa Mobile

Bongani from Midrand

July 12, 2023
Unprompted review
Rated 1 out of 5 stars

I want my R660 back you scammers I…

I want my R660 back you scammers I don't want your phone payback my money that you debited from my account even though I did not receive the phone

June 27, 2023
Unprompted review
Africa Mobile logo

Reply from Africa Mobile

Dear Azola Mngati,

I apologize for any inconvenience you have experienced regarding the delivery of your R660 phone. As per our policy, we dispatch devices only after the first payment has been successfully received. However, I understand there may have been a misunderstanding, and I'm here to assist you in resolving this matter.

Rest assured, we take our customers' satisfaction seriously, and we are committed to delivering the best service possible. Once we have the required details, our team will promptly investigate the matter and take appropriate action to ensure that you either receive the R660 phone as expected or receive a refund for the amount debited from your account.

Again, I sincerely apologize for any inconvenience caused, and I assure you that we are dedicated to resolving this matter to your satisfaction. Please feel free to reach out to us at 010 021 5090.

Thank you for your understanding, and we look forward to assisting you further.

Best regards,

Africa Mobile Customer Services

Rated 1 out of 5 stars

PATHETIC !

PATHETIC !
SNOTTY COMMENT BY SUPPLIER !
NOW THEY CANCELLED NOT ME!!!!!!!!!!
STIL WAITING FOR MY MONEY
DO NOT USE !!!!! THIS PATHETIC COMPANY

July 18, 2023
Unprompted review
Africa Mobile logo

Reply from Africa Mobile

We apologize for any inconvenience you've experienced. We understand your frustration and would like to assure you that the refund process usually takes up to 21 days. Your refund is currently being processed, and we'll do our best to expedite it. Thank you for your patience and understanding.

Sincerely,
Africa Mobile Customer Support

Rated 1 out of 5 stars

I was approved in May Africa mobile…

I was approved in May Africa mobile debited my account and since the there were stock problems and they don't reply to my emails or what's apps it's very bad service actually no bloody service I want my money back you are crooks

July 14, 2023
Unprompted review
Africa Mobile logo

Reply from Africa Mobile

I apologize for the inconvenience and frustration you've experienced with our service. We understand your concern and are truly sorry for the delay in getting back to you.

I want to clarify that your approval was received in May, but the official confirmation of the deal was made on 24th June 2023. We acknowledge that there have been stock issues, which have affected the timely delivery of your order. We are actively working with our suppliers to resolve this and ensure that the phones are delivered as soon as possible.

We value your business and your satisfaction is of utmost importance to us. Please rest assured that once the stock arrives, we will promptly get in touch with you to arrange the delivery. If you have any further queries or concerns, don't hesitate to contact us at 010 021 5090. We are here to assist you.

Once again, we apologize for the inconvenience caused and appreciate your understanding. Thank you for giving us the opportunity to rectify the situation, and we look forward to resolving this matter promptly.

Best regards,
Africa Mobile Customer Support

Rated 2 out of 5 stars

Sim Card is Useless.

I received my device and I am over the moon, the problem is the sim card that was given to me. The agent claimed it will have 100 Rands airtime and 1 gig data, my sim has not been loaded and I have been asking for help since I received my device on the 8th of July. the Customer care number 135 does not work, I am throwing this sim card away and putting my own one in now, I've had enough.

July 8, 2023
Unprompted review
Africa Mobile logo

Reply from Africa Mobile

Thank you for reaching out to us, and we apologize for the inconvenience you've experienced. We understand your frustration with the sim card provided. Allow us to clarify the situation:

The airtime of R100 and 1GB data, along with 1GB WhatsApp data, are usually loaded after the second payment has been received. During the first month of receiving your device, only 1GB WhatsApp data is loaded as a preliminary offering.

However, we apologize for any miscommunication or confusion that may have occurred during your purchase process. We value your satisfaction as a customer, and we want to assist you promptly.

If you need further assistance, please give us a call at our customer support number: 010 021 5090. Our team will be more than happy to help you with any concerns or questions you have. We're committed to resolving any issues you may encounter and ensuring you have a smooth experience with our services.

Once again, we apologize for the inconvenience, and we hope you'll reconsider using the sim card provided. If you have already replaced it with your own, please don't hesitate to reach out to us for any assistance you may need.

Thank you for choosing Africa Mobile, and we look forward to resolving this matter for you.

Sincerely,

Africa Mobile Customer Support

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