After Diamonds Reviews 564

TrustScore 5 out of 5

4.8

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

Review summary

Created with AI, based on recent reviews

Looking at 271 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the exceptional quality of the products, noting that items like rings and necklaces often exceed expectations and look even better in person. Many people highlight the efficient delivery service, with numerous orders arriving quickly, sometimes even ahead of schedule. The overall service is consistently described as brilliant, with consumers appreciating the helpfulness and responsiveness of the team, especially when dealing with specific requests or custom orders. However, some customers also noted issues with delivery times, experiencing delays or receiving items later than initially expected. A few other people also felt that communication regarding order status or tracking information could be improved, leading to some uncertainty about their purchases.

What people talk about most

Product

Customers consistently note positive experiences with product quality and appearance. Many reviewers praise... See more

Quality

Consumers find quality to be positive. Many reviewers praise the exceptional quality of the products, noting... See more

Delivery service

Clients share positive opinions on delivery service. Many customers praise the speed of delivery, with some... See more

Order

Users describe positive interactions with order. Many customers praise the ease of ordering and the quick... See more

Service

Customers had positive experiences with service, consistently praising the helpfulness and efficiency of the... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Very easy website to interact with, products delivered as expected and are lovely. Takes quite some research to get confident with lab diamonds, I ended up here after many hours of reading and revi... See more

Company replied

Rated 5 out of 5 stars

Ordered a pair of 1 carat hoops in white gold on Friday and they arrived at lunchtime on Saturday . Good packaging and a certificate included . The earrings themselves are great quality! You can defin... See more

Company replied

Rated 5 out of 5 stars

My experience with After Diamonds was excellent. The first necklace I ordered whilst beautiful, wasn’t quite what I wanted. I engaged with customer services and nothing was too much trouble. They arra... See more

Company replied

Rated 5 out of 5 stars

I made a call to after diamonds after seeing there diamond Eternity rings on line I was was told it could take upto 3 weeks as it wasn't in stock so i ordered an hour later Ordered 27/11/2025 in... See more

Company replied


Company details

  1. Jewelry Store
  2. Jewelry Designer

Written by the company

Please visit our online store at AfterDiamonds.co.uk to browse our diamond jewellery and see the quality and value for yourself.

Written by the company

What Does After Diamonds Offer?
We believe everyone should be able to own and enjoy beautiful diamond jewellery. Our mission is to make owning exceptional authentic diamond jewellery a reality with our UK-designed and handcrafted collections. We started After Diamonds to offer high-quality diamond jewellery at accessible prices. We have chosen to use lab-created diamonds in our jewellery to offer the best value in diamond jewellery. Lab-created diamonds are chemically, physically, and optically identical to mined diamonds, but they are created in a laboratory rather than dug out of the ground. This means that lab-created diamonds are more environmentally friendly and ethically responsible than mined diamonds, as they do not require the same resource extraction and labour. In addition to their ethical and environmental benefits, lab-created diamonds also offer excellent value for money. With After Diamond’s jewellery, you can expect to buy larger diamonds of higher quality than your budget would allow when choosing natural diamond jewellery. Because they are created in a controlled environment, laboratory-created diamonds are more consistent in quality than mined diamonds, which can vary widely in terms of clarity, colour, and other characteristics. You can be confident that you are getting a high-quality diamond when you purchase lab-created diamond jewellery from After Diamonds. At After Diamonds, we are dedicated to offering our customers the best possible shopping experience, and we stand behind the quality of our diamond jewellery with a lifetime workmanship guarantee. If you have any questions or concerns, please do not hesitate to contact us. We will be happy to help you find the perfect piece of diamond jewellery to suit your needs and budget.
First Impressions Matter!
Based in the UK, we offer our diamond jewellery worldwide. All deliveries are free and fully insured. Since first impressions count, when you choose jewellery from our collections, your order will be sent to you in our exquisite distinctive packaging. Before opening the box, After Diamonds jewellery will make you happy!

Contact info

4.8

Excellent

TrustScore 5 out of 5

564 reviews

5-star
4-star
3-star
2-star
1-star

Replied to 100% of negative reviews

Typically replies within 1 week

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Fantastic service and the ring was just…

Fantastic service and the ring was just as I'd wanted.

December 18, 2025
After Diamonds logo

Reply from After Diamonds

Thank you for your lovely review. We are delighted to hear that you received fantastic service and that the ring was exactly as you wanted.

After Diamonds Team

Rated 5 out of 5 stars

Brill thank you

December 18, 2025
After Diamonds logo

Reply from After Diamonds

Thank you for your review. We really appreciate it and are glad you were happy.

After Diamonds Team

Rated 5 out of 5 stars

Diamond ring

Great service and outstanding jewellery

December 18, 2025
After Diamonds logo

Reply from After Diamonds

Thank you for your lovely review. We are delighted to hear that you were happy with the service and found the jewellery outstanding.

After Diamonds Team

Rated 5 out of 5 stars

Arrived as advised .

Arrived as advised .
I am soooo pleased witb my ring .

December 17, 2025
After Diamonds logo

Reply from After Diamonds

Thank you for your lovely review. We are really pleased to hear that your ring arrived as advised and that you are so happy with it.

After Diamonds Team

Rated 5 out of 5 stars

Excellent service from start to finish.

Excellent service from start to finish.

December 17, 2025
After Diamonds logo

Reply from After Diamonds

Thank you for your kind review. We are delighted to hear that you received excellent service from start to finish.

After Diamonds Team

Rated 4 out of 5 stars

Beautiful necklace and fast delivery

Beautiful necklace and fast delivery
Chain was all knotted in box took a while to untangle it but would buy again as it was lovely

December 19, 2025
After Diamonds logo

Reply from After Diamonds

Thank you for your review. We are delighted to hear that you loved the necklace and that the delivery was fast. We are sorry to hear the chain arrived knotted and appreciate your patience in untangling it. We are really pleased to know you would buy from us again.

After Diamonds Team

Rated 5 out of 5 stars

Eternity Ring purchase/service

I made a call to after diamonds after seeing there diamond Eternity rings on line I was was told it could take upto 3 weeks as it wasn't in stock so i ordered an hour later Ordered 27/11/2025 in time for christmas recieved an email 17/12/2025 and delivered by 1pm next day
The ring was definitely worth the wait looks fantastic and at half the price i would pay for similar locally
These guys are on the end of the phone if needed or quick to respond by email to any queries
Many thanks guys misses was (happy) crying

December 17, 2025
After Diamonds logo

Reply from After Diamonds

Thank you so much for taking the time to share your experience. We are really pleased to hear that the wait was worth it and that the ring arrived in time for Christmas. It is wonderful to know that the ring looks fantastic and offers great value compared to local options.

We are especially happy to hear that your partner was so delighted with it, which truly means a lot to our team. Thank you as well for your kind words about our communication and support throughout the process.

After Diamonds Team

Rated 5 out of 5 stars

Excellent company

Excellent company. Phoned to make sure the ring i wanted to purchase was available,
The advisor was very pleasant and helpful,
The ring arrived within 2 days and was even better quality than I expected as this was a lot cheaper than other retailers. I wouldn't hesitate to use again.

December 23, 2025
After Diamonds logo

Reply from After Diamonds

Thank you so much for your wonderful review. We are delighted to hear that our team was able to help confirm availability and that you found the service pleasant and helpful. It is great to know the ring arrived quickly and exceeded your expectations, especially in terms of quality and value. We truly appreciate your recommendation and look forward to helping you again in the future.

After Diamonds Team

Rated 1 out of 5 stars

Wrong metal sent

I ordered a gold necklace for my daughter’s Christmas present and they sent silver.
Christmas Eve, I had to pay £1.40 to get the return label printed
and get to the post office before it closed

December 23, 2025
After Diamonds logo

Reply from After Diamonds

Thank you for bringing this to our attention, and I am very sorry to hear about the disappointment this caused, especially so close to Christmas.

I can see that the item was sent in the wrong metal, with a white gold option dispatched instead of yellow gold. I sincerely apologise for this error. As soon as this was raised, we offered to exchange the item free of charge and also offered a refund for the return postage cost, and I can see that your order has now been cancelled and fully refunded.

I would also like to reassure you that the correct yellow gold item is in stock and can be exchanged and sent back out to you within 1 working day at no additional cost.

We understand how inconvenient this must have been, particularly on Christmas Eve, and we are truly sorry for the inconvenience caused. Thank you for your patience while we worked to resolve this, and we appreciate you sharing your feedback.

After Diamonds Team

Rated 5 out of 5 stars

Very pleased

Items were well described and competitively priced. Easy to order and confirmation with delivery updates were prompt and reassuring. The necklace looks gorgeous in real life. I’m very pleased with it.

December 22, 2025
After Diamonds logo

Reply from After Diamonds

Thank you so much for your lovely review. We are really pleased to hear that you found the items well described and competitively priced, and that the ordering and delivery updates were clear and reassuring. It is wonderful to know that the necklace looks gorgeous in real life and that you are very pleased with your purchase.

After Diamonds Team

Rated 5 out of 5 stars

Lovely ring for my wife for Christmas…

Lovely ring for my wife for Christmas just arrived in time after it having to be made over a few weeks, Lovely quality product, the wife is very pleased, I couldn't recommend them enough.
5 stars

December 18, 2025
After Diamonds logo

Reply from After Diamonds

Thank you so much for your lovely review. We are delighted to hear that the ring arrived in time for Christmas and that your wife is very pleased with it. It is great to know you were happy with the quality and that the wait was worthwhile.

Thank you for the recommendation; it really means a lot to our team.

After Diamonds Team

Rated 5 out of 5 stars

Absolutely delighted with my bracelet…

Absolutely delighted with my bracelet so beautiful and sparkly. I wasn’t expecting it to arrive before Christmas as I ordered on a Sunday but I received it within 48 hours. Great service.

December 23, 2025
After Diamonds logo

Reply from After Diamonds

Thank you so much for your lovely review. We are absolutely delighted to hear that you love your bracelet and that it arrived so quickly, especially as you were not expecting it before Christmas. It is great to know you were happy with both the sparkle and the service.

After Diamonds Team

Rated 5 out of 5 stars

Lovely

Lovely! My wife loves it

December 18, 2025
After Diamonds logo

Reply from After Diamonds

Thank you for your lovely review. We are delighted to hear that you were happy with the service, the packaging, and that the item itself was superb.

After Diamonds Team

Rated 5 out of 5 stars

Excellent service and product is top…

Excellent service and product is top drawer

December 18, 2025
After Diamonds logo

Reply from After Diamonds

Thank you for your great review. We are delighted to hear that you were happy with the service and that the product was top drawer.

After Diamonds Team

Rated 4 out of 5 stars

Good product for the price

Good product for the price

December 17, 2025
After Diamonds logo

Reply from After Diamonds

Thank you for your review. We are pleased to hear that you felt the product offered good value for the price.

After Diamonds Team

Rated 5 out of 5 stars

Beautiful product

Beautiful product, great communication and delivered exactly when you said it would

December 17, 2025
After Diamonds logo

Reply from After Diamonds

Thank you for your lovely review. We are delighted to hear that you were happy with the product, the communication, and the delivery timing. Your feedback means a lot to our team.

After Diamonds Team

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.

Learn more about other kinds of reviews.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look