I had already spoken with two different telephone representatives about the same topic but still didn’t understand the answers I had been given. After speaking with Wendy all became clear. She was kno... See more
Company replied
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
After signing up we received a 20% discount incentive to sign up via post from you. All too late. Really annoying. Still, I know the cover is good & was recommended by breeders. Just disappointing be... See more
Company replied
I spoke to Jenny today over an issue that I was confused about in relation to my claim for ongoing problems with my cat. Jenny clarified the situation for me and was very helpful indeed. She a... See more
Company replied
My 9 year old rescue dog was diagnosed with diabetes in December. Thankfully I had the Agria Lifetime cover for her and it has been a Godsend. Claims paid quickly, rarely need to speak to anyone there... See more
Company replied
Company details
Agria Pet Insurance: Lifetime Pet Insurance
Written by the company
- We only offer Lifetime cover
- We believe it's so important to get the right policy for your pet, which is why Agria only offers Lifetime cover with up to £20,000 vet fees cover.
- We’re here when you need us
- Our customers get access to expert advice 24/7 via video call with the Agria App, so help is always on hand if you are worried.
- Trusted by pet owners
- That's why over 90% of our customers renew every year - based on all Agria Pet Insurance renewal data from 1 October 2023 to1 October 2024.
- We pay 98% of claims*
- And we can pay your vet directly, so you can focus on your pet. * Based on all Agria Pet Insurance claims received between November 2023 and May 2024.
Contact info
First Floor, Blue Leanie, Walton Street, HP21 7QW, Aylesbury, United Kingdom
- 03330 30 10 00
- agriapet.co.uk
4.8
Excellent
12K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Reply from Agria Pet Insurance
Hello Mrs Wortley,
I am so happy to see that you’ve given us a 5 star review!
I will pass your comments over to the team as I know they will be delighted.
If you have any further queries, please do not hesitate to contact us on 03330 30 10 00 / info@agriapet.co.uk
Kind regards
Chloe
Customer Service Team
Initial calls went a week unanswered
Initial calls went a week unanswered
Policy pricing far too expensive
May 27, 2026
Reply from Agria Pet Insurance
Hello Rob
Thank you for your feedback and review. I am glad that we have had the opportunity to discuss this matter with you directly and we do apologise that we have not been able to meet your expectations on this occasion.
If you have any questions in the future regarding your policy please don't hesitate to contact me.
Kind regards
Kerry
Customer Service Team
Always polite and never had any issues…
Always polite and never had any issues with claiming
June 26, 2026
Unprompted review
Reply from Agria Pet Insurance
Hello Joanne,
I am so happy to see that you’ve given us a 5 star review! ⭐
I will pass your comments over to the team as I know they will be delighted.
If you have any further queries, please do not hesitate to contact us on 03330 30 10 00 / info@agriapet.co.uk
Kind regards
Chloe
Customer Service Team
Sandra was lovely and really helpful
Sandra was lovely and really helpful. Thank you so much ☺️
June 25, 2026
Unprompted review
Reply from Agria Pet Insurance
Hello,
It is so wonderful to get your positive feedback ⭐
We are so happy to hear that you have had a lovely experience with Sandra, she will really appreciate your feedback.
If you have any questions in the future regarding your policy please do not hesitate to contact us on 03330 30 10 00 / info@agriapet.co.uk
Kind regards
Chloe
Customer Service Team
very helpful
May 26, 2026
Reply from Agria Pet Insurance
Hello Melody,
Thank you so much for your positive feedback regarding your recent experience with us.
I will ensure the team are aware of your comments and in the meantime, please do not hesitate to contact us on 03330 30 10 00 / info@agriapet.co.uk should you have any questions.
Kind regards
Chloe
Customer Service Team
Every person I’ve spoken to has been…
Every person I’ve spoken to has been extremely helpful
May 26, 2026
Reply from Agria Pet Insurance
Hello Gill,
Thank you so much for taking the time to leave us such a positive review ⭐
I am so glad to hear that you have found our services helpful.
We are sure that you will continue to experience our fantastic service if you need us.
If you have any further queries, please do not hesitate to contact us on 03330 30 10 00 / info@agriapet.co.uk
Kind regards
Chloe
Customer Service Team
Very helpful customer service advisors
Very helpful customer service advisors! I have been humming and hahing for a year! Then I stupidly didn’t keep my diog covered for the 10 interim days, before cancelling my old insurance . But all was well . I hope I’ve made the right decision in the long run . Fingers crossed ! Thankyou
May 26, 2026
Reply from Agria Pet Insurance
Hello Janet,
Thank you so much for your positive feedback regarding your recent experience with us.
I will ensure the team are aware of your comments and in the meantime, please do not hesitate to contact us on 03330 30 10 00 / info@agriapet.co.uk should you have any questions.
Kind regards
Chloe
Customer Service Team
Reply from Agria Pet Insurance
Hello Lorraine,
I am so happy to see that you’ve given us a 5 star review! ⭐
I will pass your comments over to the team as I know they will be delighted.
If you have any further queries, please do not hesitate to contact us on 03330 30 10 00 / info@agriapet.co.uk
Kind regards
Chloe
Customer Service Team
Agria have been great
Agria have been great, we have a puppy who unfortunately suffered a fracture at a very young age luckily we were insured with Agria who were able to cover a massive chunk of the payment. They have been amazing even over the phone with any questions I had at the time always reassuring
Would recommend
May 26, 2026
Reply from Agria Pet Insurance
Hello Liliana,
Thank you so much for your positive feedback regarding your recent claim experience with us!
We all hope that puppy is recovering well 💙
I will ensure the team are aware of your comments and in the meantime, please do not hesitate to contact us on 03330 30 10 00 / info@agriapet.co.uk should you have any questions.
Kind regards
Chloe
Customer Service Team
Easy to understand.
The customer service agent was very knowledgeable and she helped me a lot with starting up my pet insurance for my new greyhound. She was really clear with all my questions and made it easy to insure my pet. Thankyou
May 18, 2026
Reply from Agria Pet Insurance
Hello Joanna,
I am so pleased to hear that you have had a 5 star experience with us.
We really appreciate the time you have taken to leave such a positive review.
I will pass your feedback over to Ashley and the team, as I know that they will be delighted.
If you have any further queries, please do not hesitate to contact us on 03330 30 10 00 / info@agriapet.co.uk
Kind regards
Chloe
Customer Service Team
Chloe Williams was very helpful
Chloe Williams was very helpful, efficient and personable in handling my claim query and took the trouble to phone back and inform me of the updated status of the claim.
June 24, 2026
Unprompted review
Reply from Agria Pet Insurance
Hello Neil,
I am so happy to see that you’ve given us a 5 star review following our call. Thank you! ⭐
If you have any further queries, please do not hesitate to contact us on 03330 30 10 00 / info@agriapet.co.uk
Kind regards
Chloe
Customer Service Team
Professionally looked after.
What a great guy,professional polite and respectful. He took the time to explain and sort my issues with the care and patience that us old timers need. Thank you very much.
June 25, 2026
Unprompted review
Reply from Agria Pet Insurance
Hello Mr Howard-Cofield,
I am so pleased to hear that you have had a 5 star experience with us.
We really appreciate the time you have taken to leave such a positive review.
I will pass your feedback over to Shane and the team, as I know that they will be delighted.
If you have any further queries, please do not hesitate to contact us on 03330 30 10 00 / info@agriapet.co.uk
Kind regards
Chloe
Customer Service Team
Reply from Agria Pet Insurance
Hello Mr Goodacre,
I am so happy to see that you’ve given us a 5 star review! ⭐
I will pass your comments over to the team as I know they will be delighted.
If you have any further queries, please do not hesitate to contact us on 03330 30 10 00 / info@agriapet.co.uk
Kind regards
Chloe
Customer Service Team
Excellent service
Shane from Agria sorted a problem ive had for a long time, he was very helpful and professional, thanks SO much!
June 25, 2026
Unprompted review
Reply from Agria Pet Insurance
Hello Shanti,
It is so wonderful to get your positive feedback! ⭐
We are so happy to hear that you have had a lovely experience with Shane, he will really appreciate your feedback.
If you have any questions in the future regarding your policy please do not hesitate to contact us on 03330 30 10 00 / info@agriapet.co.uk
Kind regards
Chloe
Customer Service Team
Helpful honest and clear
Helpful honest and clear - Shane was breath of fresh air compared to most insurance companies!!
June 25, 2026
Unprompted review
Reply from Agria Pet Insurance
Hello Dan,
I am so pleased to hear that you have had a 5 star experience with us.
We really appreciate the time you have taken to leave such a positive review.
I will pass your feedback over to Shane and the team, as I know that they will be delighted.
If you have any further queries, please do not hesitate to contact us on 03330 30 10 00 / info@agriapet.co.uk
Kind regards
Chloe
Customer Service Team
Reply from Agria Pet Insurance
Hello,
I am so happy to see that you’ve given us a 5 star review! ⭐
I will pass your comments over to the team as I know they will be delighted.
If you have any further queries, please do not hesitate to contact us on 03330 30 10 00 / info@agriapet.co.uk
Kind regards
Chloe
Customer Service Team
Fast friendly and clearly explained…
Fast friendly and clearly explained everything from start to finnish
May 18, 2026
Reply from Agria Pet Insurance
Hello Natalie,
I am so happy to see that you’ve given us a 5 star review!
I will pass your comments over to the team as I know they will be delighted.
If you have any further queries, please do not hesitate to contact us on 03330 30 10 00 / info@agriapet.co.uk
Kind regards
Chloe
Customer Service Team
This was my first ever claim for our…
This was my first ever claim for our horse , and they was absolutely amazing helping me and explaining everything
June 24, 2026
Unprompted review
Reply from Agria Pet Insurance
Hello Mrs Belshaw,
Thank you so much for your 5 star review and positive feedback regarding your recent claim experience with us.
I will ensure the team are aware of your comments and in the meantime, please do not hesitate to contact us on 03330 30 10 00 / info@agriapet.co.uk should you have any questions.
Kind regards
Chloe
Customer Service Team
Michael was exquisite and so was the…
Michael was exquisite and so was the gal after him who works in same office.
June 24, 2026
Unprompted review
Reply from Agria Pet Insurance
Hello Minnie,
I am so pleased to hear that you have had a 5 star experience with us.
We really appreciate the time you have taken to leave such a positive review.
I will pass your feedback over to Michael and the team, as I know that they will be delighted.
If you have any further queries, please do not hesitate to contact us on 03330 30 10 00 / info@agriapet.co.uk
Kind regards
Chloe
Customer Service Team
Not really applicable as until…
Not really applicable as until recently, when he died, I've hadmy previous dog covered with you. I've recommended Agria to a number of people.
Your staff are always helpful.
May 18, 2026
Reply from Agria Pet Insurance
Hello Customer,
Firstly, I am so very sorry to learn of your loss. Please accept our sincerest condolences.
Thank you so much for your positive feedback regarding your recent experience with us.
I will ensure the team are aware of your comments and in the meantime, please do not hesitate to contact us on 03330 30 10 00 / info@agriapet.co.uk should you have any questions.
Kind regards
Chloe
Customer Service Team
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