I had already spoken with two different telephone representatives about the same topic but still didn’t understand the answers I had been given. After speaking with Wendy all became clear. She was kno... See more
Company replied
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
After signing up we received a 20% discount incentive to sign up via post from you. All too late. Really annoying. Still, I know the cover is good & was recommended by breeders. Just disappointing be... See more
Company replied
I spoke to Jenny today over an issue that I was confused about in relation to my claim for ongoing problems with my cat. Jenny clarified the situation for me and was very helpful indeed. She a... See more
Company replied
My 9 year old rescue dog was diagnosed with diabetes in December. Thankfully I had the Agria Lifetime cover for her and it has been a Godsend. Claims paid quickly, rarely need to speak to anyone there... See more
Company replied
Company details
Agria Pet Insurance: Lifetime Pet Insurance
Written by the company
- We only offer Lifetime cover
- We believe it's so important to get the right policy for your pet, which is why Agria only offers Lifetime cover with up to £20,000 vet fees cover.
- We’re here when you need us
- Our customers get access to expert advice 24/7 via video call with the Agria App, so help is always on hand if you are worried.
- Trusted by pet owners
- That's why over 90% of our customers renew every year - based on all Agria Pet Insurance renewal data from 1 October 2023 to1 October 2024.
- We pay 98% of claims*
- And we can pay your vet directly, so you can focus on your pet. * Based on all Agria Pet Insurance claims received between November 2023 and May 2024.
Contact info
First Floor, Blue Leanie, Walton Street, HP21 7QW, Aylesbury, United Kingdom
- 03330 30 10 00
- agriapet.co.uk
4.8
Excellent
12K reviews
Asks customers to review
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As always great customer service
As always great customer service, wouldnt insure my dogs anywhere else, thankyou once again
Kelly CadburyAce Cockers
June 9, 2026
Reply from Agria Pet Insurance
Hello CadburyAce Cockers
I am so pleased to hear that you have had a 5 star experience with us. We really appreciate the time you have taken to leave such a positive review.
I will pass your feedback over to the team, as I know that they will be delighted.
Please do let me know if I can be of any further assistance.
Kind regards
Kerry
Customer Service Team
Amazing thankyou so much for helping me…
Amazing thankyou so much for helping me Michelle xxx
July 9, 2026
Unprompted review
Reply from Agria Pet Insurance
Hello LT
I am so happy to see that you’ve given us a 5 star review! I will pass your comments over to the team as I know they will be delighted.
If you have any further queries, please do not hesitate to contact us.
Kind regards
Kerry
Customer Service Team
Great experience talking to Michelle…
Great experience talking to Michelle West today, What lovely, helpful person who really knows her job.
July 9, 2026
Unprompted review
Reply from Agria Pet Insurance
Hello Mary T
Wonderful to get your positive feedback. We are so happy to hear that you have had a lovely experience with Michelle. The team will really appreciate your feedback.
If you have any questions in the future regarding your policy please don't hesitate to contact me.
Kind regards
Kerry
Customer Service Team
Great easy simple set up good cover
June 2, 2026
Reply from Agria Pet Insurance
Hello Tracy
Thank you so much for your positive feedback regarding your recent experience with us.
I will ensure the team are aware of your comments and in the meantime, please don’t hesitate to contact me should you have any questions.
Kind regards
Kerry
Customer Service Team
Mind set at ease
Any confusion I initially had was resolved in a professional and pleasant manner. My questions were answered completely.
Lorna was truly 5*
July 9, 2026
Unprompted review
Reply from Agria Pet Insurance
Hello Martimus Johnson,
I am so pleased to hear that you have had a 5 star experience with us. We really appreciate the time you have taken to leave such a positive review.
I will pass your feedback over to the team, as I know that they will be delighted.
Please do let me know if I can be of any further assistance.
Kind regards
Stella
Customer Service Team
Adam was brilliant this morning
Adam was brilliant this morning. Helped me update 2 of my policies and gave me great information on my 3rd one. Real pleasure to deal with. I recommend Agria all the way. By far the best insurance company for your four legged best friends. Customer service it brilliant. When they say they’ll ring you back, they do. Just a real pleasure to deal with. Highly highly recommended from a super happy customer ✔️✔️✔️✔️✔️
July 9, 2026
Unprompted review
Reply from Agria Pet Insurance
Hello Vikki Merrigan
Thank you so much for taking the time to leave us such a positive review. I am so glad to hear that you have found Adam's services helpful and friendly. We are sure that you will continue to experience our fantastic service when you need us.
Please do let me know if you have any questions in the future and we will be happy to assist.
Kind regards
Stella
Customer Service Team
Email on their system mis spelt…new customer problems!
Email on their system mis spelt so.never recieved policy documents no email regarding free downloads hamper! This also caused me not getting app access either!
Hopefully I will get emails later today.....will wait to see.
Can't fault good Customer Service I got from the rep today although the automated switchboard leaves much to be desired and had to hang up twice to ring 3rd time to speak with anyone.
July 9, 2026
Unprompted review
Reply from Agria Pet Insurance
Hello Mr Bonham,
Thank you so much for your feedback regarding your recent experience with us.
I will ensure the team are aware of your comments and in the meantime, please don’t hesitate to contact me should you have any questions.
Kind regards
Stella
Customer Service Team
Reply from Agria Pet Insurance
Hello Gail,
I am so happy to see that you’ve given us a 5 star review! I will pass your comments over to the team as I know they will be delighted.
If you have any further queries, please do not hesitate to contact us.
Kind regards
Stella
Customer Service Team
Very professional and helpful.
Very professional and helpful.
I would highly recommend Agrai Pet Insurance.
The staff are a credit to the company.
Having Insurance on our dogs is so important.
June 2, 2026
Reply from Agria Pet Insurance
Hello CS
Wonderful to get your positive feedback. We are so happy to hear that you have had a lovely experience with us. The team will really appreciate your feedback.
If you have any questions in the future regarding your policy please don't hesitate to contact me.
Kind regards
Stella
Customer Service Team
Reply from Agria Pet Insurance
Hello Heidi Eagle,
I am so pleased to hear that you have had a 5 star experience with us. We really appreciate the time you have taken to leave such a positive review.
I will pass your feedback over to the team, as I know that they will be delighted.
Please do let me know if I can be of any further assistance.
Kind regards
Stella
Customer Service Team
Reply from Agria Pet Insurance
Hello Mrs Lynch,
Thank you so much for taking the time to leave us such a positive review. I am so glad to hear that you have found Jennifer's services helpful and friendly. We are sure that you will continue to experience our fantastic service when you need us.
Please do let me know if you have any questions in the future and we will be happy to assist.
Kind regards
Stella
Customer Service Team
have given 5 stars but still…
I would have given 5 stars but still have not received Lola’s free hamper. Was told it would be after 28th June.🤷♀️
June 8, 2026
Reply from Agria Pet Insurance
Hello JacqD,
Thank you for taking the time to leave us your review.
We have tried to contact you to discuss this with you, but have been unsuccessful.
When you have a moment, please do give a friendly colleague in our Customer Service Team a call on 03330 30 83 75 and they will be happy to help you with this.
Kind regards
Stella
Customer Service Team
Very helpful,and understanding
Very helpful,and understanding, gave clear information, due to cancelling policy there was not hard sell pressure put upon me, and made to feel welcome back in the future if needed
July 8, 2026
Unprompted review
Reply from Agria Pet Insurance
Hello Ian,
Thank you so much for your positive feedback regarding your recent experience with us.
I will ensure the team are aware of your comments and in the meantime, please don’t hesitate to contact me should you have any questions.
Kind regards
Stella
Customer Service Team
Very friendly and helpful lady who I…
Very friendly and helpful lady who I spoke to on the phone.
June 1, 2026
Reply from Agria Pet Insurance
Hello Christine Jones,
Wonderful to get your positive feedback. We are so happy to hear that you have had a lovely experience with us. The team will really appreciate your feedback.
If you have any questions in the future regarding your policy please don't hesitate to contact me.
Kind regards
Stella
Customer Service Team
Lorna was very helpful
Lorna was very helpful. I telephoned to obtain a schedule of pet insurance on one of my pets and she took me through how to get it through the website but also emailed one that evening and offered to email one for my other pet which wasn’t needed at present.
July 6, 2026
Unprompted review
Reply from Agria Pet Insurance
Hello Desmond Platt,
I am so pleased to hear that you have had a 5 star experience with Lorna. We really appreciate the time you have taken to leave such a positive review.
I will pass your feedback over to Lorna, as I know that she will be delighted.
Please do let me know if I can be of any further assistance.
Kind regards
Stella
Customer Service Team
Michelle was amazing so kind and very…
Michelle was amazing so kind and very helpful.and had sorted my queriy very quickly.every time i have had to ring agria i get a really lovely customer service it is consistant every time.
July 7, 2026
Unprompted review
Reply from Agria Pet Insurance
Hello Nicola Lock,
I am so happy to see that you’ve given MIchelle a 5 star review! I will pass your comments over to her as I know she will be delighted.
If you have any further queries, please do not hesitate to contact us.
Kind regards
Stella
Customer Service Team
THE OPERATIVE WHO DEALT WITH MY QUERY
The operative who dealt with my query was excellent, friendly, helpful I cannot praise her enough
July 7, 2026
Unprompted review
Reply from Agria Pet Insurance
Hello Susan Cutts,
Thank you so much for your positive feedback regarding your recent experience with us.
I will ensure the team are aware of your comments and in the meantime, please don’t hesitate to contact me should you have any questions.
Kind regards
Stella
Customer Service Team
Starting a claim and very helpful…
Starting a claim and very helpful conversation and claim form provided so that Vet can complete.
July 7, 2026
Unprompted review
Reply from Agria Pet Insurance
Hell B H,
Thank you so much for your positive feedback regarding your recent experience with us.
I will ensure the team are aware of your comments and in the meantime, please don’t hesitate to contact me should you have any questions.
Kind regards
Stella
Customer Service Team
Zoe was very friendly and helpful and…
Zoe was very friendly and helpful and my request was dealt with very quickly.
July 7, 2026
Unprompted review
Reply from Agria Pet Insurance
Hello Patricia Taylor,
I am so pleased to hear that you have had a 5 star experience with Zoya. We really appreciate the time you have taken to leave such a positive review.
I will pass your feedback over to Zoya, as I know that she will be delighted.
Please do let me know if I can be of any further assistance.
Kind regards
Stella
Customer Service Team
Agria have made all the difference…
Agria have made all the difference during a very difficult time with our family pet. Nothing was too much trouble. They reassured us and sorted everything out and made what was a difficult time with a badly injured cat a bit more bearable as we didn’t have to worry about sorting things out and making payments we were in no position to pay.
July 2, 2026
Unprompted review
Reply from Agria Pet Insurance
Hello Jerry Worley,
Thank you so much for taking the time to leave us such a positive review. I am so glad to hear that you have found our services helpful and friendly. We are sure that you will continue to experience our fantastic service when you need us.
Please do let me know if you have any questions in the future and we will be happy to assist.
Kind regards
Stella
Customer Service Team
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