I had already spoken with two different telephone representatives about the same topic but still didn’t understand the answers I had been given. After speaking with Wendy all became clear. She was kno... See more
Company replied
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
After signing up we received a 20% discount incentive to sign up via post from you. All too late. Really annoying. Still, I know the cover is good & was recommended by breeders. Just disappointing be... See more
Company replied
I spoke to Jenny today over an issue that I was confused about in relation to my claim for ongoing problems with my cat. Jenny clarified the situation for me and was very helpful indeed. She a... See more
Company replied
My 9 year old rescue dog was diagnosed with diabetes in December. Thankfully I had the Agria Lifetime cover for her and it has been a Godsend. Claims paid quickly, rarely need to speak to anyone there... See more
Company replied
Company details
Agria Pet Insurance: Lifetime Pet Insurance
Written by the company
- We only offer Lifetime cover
- We believe it's so important to get the right policy for your pet, which is why Agria only offers Lifetime cover with up to £20,000 vet fees cover.
- We’re here when you need us
- Our customers get access to expert advice 24/7 via video call with the Agria App, so help is always on hand if you are worried.
- Trusted by pet owners
- That's why over 90% of our customers renew every year - based on all Agria Pet Insurance renewal data from 1 October 2023 to1 October 2024.
- We pay 98% of claims*
- And we can pay your vet directly, so you can focus on your pet. * Based on all Agria Pet Insurance claims received between November 2023 and May 2024.
Contact info
First Floor, Blue Leanie, Walton Street, HP21 7QW, Aylesbury, United Kingdom
- 03330 30 10 00
- agriapet.co.uk
4.8
Excellent
12K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
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See how their reviews and ratings are sourced, scored, and moderated.
Really patient and understood what I was talking about
Really patient and understood what I was talking about. Explained simply what i needed to do. Got through really qui1ckly no waiting in a queue with rubbish music. What a lovely person I spoke to. Thank you
June 30, 2026
Unprompted review
Reply from Agria Pet Insurance
Hello Customer M Poultney
I’m so pleased to hear you had a 5-star experience with us. We really appreciate the time you’ve taken to leave a positive review.
I’ll pass your feedback to Chloe. I know she’ll be delighted.
Please let us know if we can be of any further assistance.
Kind regards
Shane
Customer Service Team
What a lovely lady
What a lovely lady! So helpful and reassuring - I was blown away by her kindness and support. Such a refreshing change these days. Thankyou so much!
June 30, 2026
Unprompted review
Reply from Agria Pet Insurance
Hello Elizabeth Palfreman
Thank you so much for taking the time to leave us a positive review. I’m so glad to hear you found Andrea helpful and reassuring. We’re sure you’ll continue to experience our fantastic service when you need us.
Please let us know if you have any questions in future and we’ll be happy to help.
Kind regards
Shane
Customer Service Team
Great customer service.
We have used Agria since our dog came to us. They have always been clear and helpful. The staff on the phone have been excellent, they understand what you need and resolve any queries quickly. They understand the policies and are patient, welcomiung and make it a pleasure to call them. Also calls are answered quickly.
We also used their 24 hour video call with a vet service for the first time and they were excellent, helpful and, again, a pleasure to deal with,
June 30, 2026
Unprompted review
Reply from Agria Pet Insurance
Hello David Kelly
I’m so happy to see you’ve given me a 5-star review!
If you have any further queries, please don’t hesitate to contact us.
Kind regards
Shane
Customer Service Team
Great customer service
Friendly, professional and super helpful response. Great customer service from Shane, would recommend Agria.
June 30, 2026
Unprompted review
Reply from Agria Pet Insurance
Hello Danielle Anthony
I’m so happy to see you’ve given me a 5-star review!
If you have any further queries, please don’t hesitate to contact us.
Kind regards
Shane
Customer Service Team
Great customer service call handler…
Great customer service call handler very helpful
June 30, 2026
Unprompted review
Reply from Agria Pet Insurance
Hello Chris
I am so happy to see that you’ve given us a 5 star review! I will pass your comments over to the team as I know they will be delighted.
If you have any further queries, please do not hesitate to contact us.
Kind regards
Kerry
Customer Service Team
Very reassuring and friendly 1st time…
Very reassuring and friendly 1st time using Agria pet insurance. Would recomend.
June 29, 2026
Unprompted review
Reply from Agria Pet Insurance
Hello Lel from Suffolk.
Thank you so much for taking the time to leave us such a positive review. I am so glad to hear that you have found our services helpful and friendly. We are sure that you will continue to experience our fantastic service when you need us.
Please do let me know if you have any questions in the future and we will be happy to assist.
Kind regards
Kerry
Customer Service Team
My experience was great.
My experience was great.
The lady who I spoke with was so patient and helpful. She is a credit to your company!
I wish more customer service staff were as helpful and patient as she was.
June 30, 2026
Unprompted review
Reply from Agria Pet Insurance
Hello of
Wonderful to get your positive feedback. We are so happy to hear that you have had a lovely experience with us. The team will really appreciate your feedback.
If you have any questions in the future regarding your policy please don't hesitate to contact me.
Kind regards
Kerry
Customer Service Team
Easy simple imformative
May 28, 2026
Reply from Agria Pet Insurance
Hello Homeowner
Thank you so much for your positive feedback regarding your recent experience with us.
I will ensure the team are aware of your comments and in the meantime, please don’t hesitate to contact me should you have any questions.
Kind regards
Kerry
Customer Service Team
Helpful staff
As I was struggling with technology through my own ineptitude, a lovely lady managed to intercept and talk me through the next steps. She was friendly , polite, helpful, patient and personable. Thank you.
June 29, 2026
Unprompted review
Reply from Agria Pet Insurance
Hello Mrs Rachel Thomas
Thank you so much for taking the time to leave us such a positive review. I am so glad to hear that you have found our services helpful and friendly. We are sure that you will continue to experience our fantastic service when you need us.
Please do let me know if you have any questions in the future and we will be happy to assist.
Kind regards
Kerry
Customer Service Team
Famtasic
Famtasic, straight forward and easy to get the insurance for your furry friends, so simple yet so quick and easy, and low cost, highly recommend,customer support is also phenomenal ☺️😺🐕🦺
December 17, 2025
Reply from Agria Pet Insurance
Hello Reece
I am so happy to see that you’ve given us a 5 star review! I will pass your comments over to the team as I know they will be delighted.
If you have any further queries, please do not hesitate to contact us.
Kind regards
Kerry
Customer Service Team
Michelle was just great all round
Michelle was just great all round
Expert attentive compassionate
and a calming reassuring voice to hear after a weekend of severe upset.
June 29, 2026
Unprompted review
Reply from Agria Pet Insurance
Hello Andy
I am so pleased to hear that you have had a 5 star experience with Michelle. We really appreciate the time you have taken to leave such a positive review, especially at a difficult time for you.
I will pass your feedback over to the team, as I know that they will be delighted.
Please do let me know if I can be of any further assistance.
Kind regards
Kerry
Customer Service Team
Have been with Agria for 6 years
Have been with Agria for 6 years. Haven’t had to use the insurance until the past 6 months but they have been exceptional every time I have called for help, clarification. The customer support staff are just that! Supportive! You don’t call your insurer unless something has gone wrong. Agria seem to understand that very well and couldn’t make things any easier. Highly recommend.
June 29, 2026
Unprompted review
Reply from Agria Pet Insurance
Hello Jacquelyn Pratt
Wonderful to get your positive feedback. We are so happy to hear that you have had a lovely experience with us. The team will really appreciate your feedback.
If you have any questions in the future regarding your policy please don't hesitate to contact me.
Kind regards
Kerry
Customer Service Team
Very helpful and explained clearly
Very helpful and explained clearly. Nice manners on the phone.
June 29, 2026
Unprompted review
Reply from Agria Pet Insurance
Hello CClaire Kennedyustomer
Thank you so much for taking the time to leave us a positive review. I am so glad to hear that you have found our services helpful. We are sure that you will continue to experience our fantastic service when you need us.
Please do let me know if you have any questions in the future and we will be happy to assist.
Kind regards
Kerry
Customer Service Team
Reply from Agria Pet Insurance
Hello Anne
I am so pleased to hear that you have had a 5 star experience with us. We really appreciate the time you have taken to leave a positive review.
I will ensure the team are aware of your comments and in the meantime, please don’t hesitate to contact me should you have any questions.
Kind regards
Kerry
Customer Service Team
Really helpful staff
Really helpful staff, Jenny sorted all of my technical issues and was lovely to talk with on the phone
June 29, 2026
Unprompted review
Reply from Agria Pet Insurance
Hello Amber Helen Mathie
Wonderful to get your positive feedback. We are so happy to hear that you have had a lovely experience with Jenny. The team will really appreciate your feedback.
If you have any questions in the future regarding your policy please don't hesitate to contact me.
Kind regards
Kerry
Customer Service Team
Reply from Agria Pet Insurance
Hello Leonard Mackay
Thank you so much for your positive feedback regarding your recent experience with us.
I will ensure the team are aware of your comments and in the meantime, please don’t hesitate to contact me should you have any questions.
Kind regards
Kerry
Customer Service Team
Great service
An initial problem that I had was swiftly resolved and Lorna guided me through the process to access the online portal. Efficient service, thank you.
June 29, 2026
Unprompted review
Reply from Agria Pet Insurance
Hello Julie
I am so happy to see that you’ve given us a 5 star review! I will pass your comments over to Lorna and the team as I know they will be delighted.
If you have any further queries, please do not hesitate to contact us.
Kind regards
Kerry
Customer Service Team
Reply from Agria Pet Insurance
Hello Patricia Fowler,
I am so happy to see that you’ve given us a 5 star review! I will pass your comments over to the team as I know they will be delighted.
If you have any further queries, please do not hesitate to contact us on 03330 30 10 00 / info@agriapet.co.uk should you have any questions.
Kind regards
Stella
Customer Service Team
Reply from Agria Pet Insurance
Hello
Thank you so much for your positive feedback regarding your recent experience with us.
I will ensure the team are aware of your comments and in the meantime, please do not hesitate to contact us on 03330 30 10 00 / info@agriapet.co.uk should you have any questions.
Kind regards
Chloe
Customer Service Team
Really good phone call with a helpful…
Really good phone call with a helpful and knowledgeable customer service agent who was able to explain what was going on with my claim and sort out the process. Highly recommended.
June 29, 2026
Unprompted review
Reply from Agria Pet Insurance
Hello Kate,
I am so pleased to hear that you have had a 5 star experience with us ⭐
We really appreciate the time you have taken to leave such a positive review.
I will pass your feedback over to the team, as I know that they will be delighted.
If you have any further queries, please do not hesitate to contact us on 03330 30 10 00 / info@agriapet.co.uk
Kind regards
Chloe
Customer Service Team
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