Aircare Appliances Reviews 

Placed order 9th of July promised 2 day delivery, and still waiting 17th July. Customer who has issues with seizures still waiting for installation . Called company numerous times and promised a call back still waiting, not happy at all !!!! Customer service very poor

I ordered a all in one unit and received a call the next day to arrange the survey and was told then that install *should* be the following Wednesday at 9. I had a missed call the next day and when I tried to call back or email I was faced with the bot answering service and one email response saying if I had had the survey that it should be ok. Wednesday came and I was concerned I hadn't had any further Comms and got through to the man who had done my survey...He explained they had had subcontractors let them down and were very snowed under and playing catch up. I felt he was honest with me and he offered to refund me owing to the delay and I said I'd rather bear with them and I'm very glad I did. Steve did everything when he said he would, arranged delivery and fitters who were great and now I have exactly what I was hoping for. Honestly I feel for them having been caught out by a perfect storm of demand, supply issues and unreliable subcontractors. I think if they could get on top of the admin to get back to queries quicker everyone would be happy. Steve who I dealt with seemed honestly caring and helpful and professional and checked in with me on install day to make sure all was going ok. I would say bear in mind what the market is like this year and bear with them. I would also suggest that everyone hates the bot answering service haha. My very sincere thanks and I hope things get easier for you. All being well I'll be looking to get a second unit for upstairs when I can. Thank you! ac9326

Perfect customer service, Team was so helpful. Would buy from them again

Do not buy from this cowboy outfit. The website looks professional, the service is not. They take your money and never deliver your goods. You contact them via their links and no one ever gets back to you.
Credit card claim now going in.
The other reviews on here are fake going on about how good they are, they are the opposite!

Incredible that they still had some in stock and really appreciate the customer service - especially George. He was honest, upfront and helpful. Looking forward to receiving my AC.

Just taken delivery of a 3.5kw kaysun split unit and I must say a big thank you to George 👍 what a great company/bloke to deal with, he promised he would get the unit to me within a couple of days and true to his word it arrived today after ordering late Thursday 9/7/26. This is the second time I’ve ordered a unit must say I will be using again 💯 % they even threw me a free wall bracket in as a kind gesture. Upon reading some of the negative reviews I would just like to say that every HVAC distributor upon down the country have been unable to cope at this extremely demanding time due to heatwave but I’m sure as all this settles down everyone will get back to normal🤞.
On I final note please try and give them another chance if you’ve been put off and I’m sure things will be great and like I said before couldn’t thank George who works for them enough👌👌👌

Aircare appliances and in particular George have been amazing in this climatically warm period, they (George) went above and beyond. Highly recommend if possible request George.

Customer communication was rude arrogant non professional even though I got my refund I didn’t feel respected as a customer, also let me order something which wasn’t in stock and didn’t bother to tell me until I chased it up wouldn’t use them again reps need major training!

Just taken delivery of my Meaco portable air-conditioner. I can't comment yet on the product but I have to thank the staff of Aircare for the extraordinary service in getting the unit to me in this extremely busy period with stock seemingly going out as fast as it arrives. There was some delay in receiving answers but that's understandable. Outstanding service from Terry in particular and a great gesture as compensation too.

Company recommended by a friend great product it was needed for this heatwave.

Cant fault these guy, great service and great product.

Absolute shambles of a company… orded of there website and they sent me something totally different… ( cheap version ) after over 20 emails nothing at all to rectify the situation… I offered for them to send the correct one out and collect the wrong one.. all as they wanted me to do is PAY again for
The one I orded initially… rip of company , stay well away !!

Great service from start to finish, highly recommend

This çompany is great . Especially George who guided me through through an Aircon ďecision. Highly recommended

Wowsers I’m so impressed with this kit they supplied definitely made a massive difference to our place. It’s so cool now everyone at work is happy. I went with this company as it was recommended by a friend and I’m so glad I did. They were very professional from the start and kept me informed threw out the process. I fully recommend if your after air conditioning

I dealt with this company over the last few weeks, they have been fantastic...fast, honest i spoke with a gentleman names George he was super helpful and everything was sorted Quickly.
Highly recommend

Complete breakdown of communications. Have tried every channel, and clearly being fobbed off at this point. These are not cheap products, we are paying a premium for getting them shipped during a heatwave, and there's zero effort to keep us up to date with the status of our order.

I really didn’t want to have to leave a negative review and I’m ‘happy’ to amend it but I ordered my unit at the end of May for delivery in June. They barely reply to emails and you can’t phone them - it used to be that they never picked up and now it’s just an AI bot.

The answers they give are very vague and I’ve seen people receive the same unit the next day who ordered after me. Eg “it was sent but we don’t have access to tracking”

I don’t mind having to wait and I understand they are likely overwhelmed with the heatwave but I don’t think replying to emails consistently should be difficult.

Really hoping to get an update on here as to what exactly is going on. Order no AC7823

I ordered after being told that units were coming into stock the next day and that I should get it by the following weekend. Now 2 weeks have passed and despite 3 emails and 4 phone messages left, I still have zero reponse or update. I really would appreciate having some expectation set on when I might receive the unit, I obviously know it is delayed and I am sure they are super busy but any contact or acknowlegment to set my expectation would be better than silence. Why are you trashing your own reviews by going silent, say something?

I purchased a window seal kit from Aircare Appliances while my partner ordered a Meaco portable air conditioning unit for his sports therapy clinic. My order arrived promptly within a week, so I initially had a good impression.

Unfortunately, I’ve also watched my partner’s experience unfold over the past several months, and it’s been incredibly disappointing. He ordered his Meaco unit well in advance because it was on backorder and wanted to make sure he had it before the summer heatwave. Despite ordering months ahead, he still hasn’t received it.

I’ve watched him spend days trying to get answers- making several repeated phone calls that went unanswered, sending multiple emails, and chasing updates through live chat. He was repeatedly told the unit had reached the warehouse and that tracking details would be sent, but those updates never materialised.

I completely understand that stock delays can happen, especially during periods of exceptionally high demand- but this is not relevant in his situation as he purchased his months before in anticipation of the rush. What has been most disappointing is the communication and the repeated assurances that dispatch was imminent, only for nothing to happen.

Based on my own purchase, I know they can deliver orders quickly. That’s why it’s been so frustrating to watch my partner’s experience with a much larger purchase (£660) unfold this way.