Aircare Appliances Reviews 

280
TrustScore 4 out of 5

3.8

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Review summary

Created with AI, based on recent reviews

Evaluating 183 reviews, reviewers had a great experience with this company. Customers are genuinely thrilled with the knowledgeable staff who provide expert guidance, ensuring the entire purchasing process remains entirely seamless and straightforward. Consumers frequently highlight that the cooling products perform wonderfully and deliver essential comfort during extremely hot weather conditions. Buyers often appreciate the professional installation services and the helpful support provided when choosing appliances. However, some people mentioned that communication can be difficult, pointing out slow email responses and unexpected shipping delays for purchases. A few reviewers also noted persistent difficulties getting through on the telephone when attempting to check urgent order status updates.

What people talk about most

Product

Reviewers mention positive feedback about product quality, noting that units run quietly, efficiently, and... See more

Staff

Consumers find staff to be positive, highlighting their helpful, caring, and professional approach during the... See more

Customer service

People report ambiguous experiences with customer_service, highlighting a sharp contrast in how inquiries are... See more

Order

Customers had ambiguous experiences with order processes, reflecting a high level of disagreement. While many... See more

Service

Customers consistently note positive experiences with service, highlighting prompt email replies and helpful... See more

Reviews shaping this summary

Rated 4 out of 5 stars

Staff were overwhelmed by orders during recent heatwave, but I was fortunate enough to get my order placed and processed before the rush, with some help from George. It arrived with only a slight d... See more

Company replied

Rated 4 out of 5 stars

Overall, very good customer service from friendly and attentive staff. If I could have given 4.5 stars, I would have. The aircon unit was to be fitted on a 75° wall, which was discussed before... See more

Rated 5 out of 5 stars

Overall really good. Was let down by another company. Reordered with this company in the middle of a heatwave. Yes there was delays in answering emails but they openly admitted they were being inundat... See more

Rated 5 out of 5 stars

Contacted about an air cooler, knowing most places were taking pre orders only didn’t have much hope, however, they said would be with me by end of the week if I ordered promptly. Ordered & delive... See more


Company details

  1. Air Conditioning Store

Written by the company

Specialist retailer and installer of Air Conditioning, Dehumidification, Heating, and Air Purification products. Providing quality advice and trade prices on the UK's biggest range of HVAC equipment.


Contact info

3.8

Great

TrustScore 4 out of 5

280 reviews

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1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 48% of negative reviews

Typically replies within 1 week

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3.8

All reviews

(280)

186 reviews in the last 12 months

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Rated 5 out of 5 stars

Great experience with Aircare…

Great experience with Aircare Appliances. The team were very knowledgeable and took the time to understand what I needed before recommending the right solution. Communication was clear, delivery was quick. Really helpful service from start to finish and I would definitely recommend them

March 9, 2026
Unprompted review
Rated 5 out of 5 stars

Very knowledgeable and helpful Team

Very knowledgeable and helpful team. Fully discussed my air conditioning requirements and then recommended exactly what I needed for both my garden office room and my conservatory. Now in and all working beautifully. I can't that you guys enough for the time you spent explaining everything to me. George is amazing.
Hats off to you and the team. I will be recommending many of my friends to come to you for their AC.
Thanks Again.

March 2, 2026
Unprompted review
Rated 5 out of 5 stars

Very friendly and helpful…

Very friendly and helpful communications with George who has promised to keep me updated with the delivery of my pre-order of the Meaco Superquiet 14000BTU portable air conditioning unit. A follow up call by Jay has assured me of a good experience of the company and I look forward to being updated during the middle of March with the delivery date.

March 6, 2026
Unprompted review
Rated 5 out of 5 stars

I enquired about a portable air…

I enquired about a portable air conditioning unit and found Matthew to be very knowledgeable. After he asked me some simple questions about what I needed it for and the size of my room etc, he made his recommendation. After some 'internet' research I found the price to be very reasonable. I paid for the unit and it was delivered two days later. I have unpacked the unit and am 'over the moon' with my purchase. I would recommend Aircare for any purchase and will definately buy from Matthew again, well done Aircare 👏

February 24, 2026
Unprompted review
Rated 5 out of 5 stars

Aircare Applicance - Best out there!

Matthew, Josh, George, Terry and Steve are all an amazing Team. Always very helpful, explaining g the benefits of the products I was interested in and explaining the Pros and Cons of each make and brand. Delivery time frames were explained and very fast. I couldn't of asked for a better experience. Highly Recommended!

March 6, 2026
Unprompted review
Rated 1 out of 5 stars

Terrible experience

Terrible experience - Ordered a Meaco Aircon unit from them. The aircon unit arrived with physical damage. They advised it was still useable and offered a partial refund, however upon speaking to Meaco they advised it wasn't the case and using a damaged unit would invalidate the warranty.

After this I arranged to return the unit. It was picked up and tracked the receipt of the unit. However the refund was not provided. Two emails were sent but I had nothing but radio silence. In the end I had to raise a Section 75 with the Credit Card company.

Terrible Customer Service so be on guard when dealing with this company.

July 28, 2025
Unprompted review
Rated 5 out of 5 stars

Asghar

Hi
I purchased a split air conditioner from aircare and everything went according to plan with delivery and installation and had one issue pipes but spoke to gorge and all good and sorted
Thank you gorge

February 19, 2026
Unprompted review
Rated 5 out of 5 stars

George

I wanted a air-conditioning unit for Summer & George Wigglesworth gave me advice on an Italian Dolce Clima DC8. I am definitely buying one. Thank u George

February 28, 2026
Unprompted review
Rated 5 out of 5 stars

George was a pleasure to deal with!

George assisted me with my enquiry. Nothing was too much trouble for him. He was very knowledgeable, responsive and was a pleasure to deal with! Well recommended!

February 20, 2026
Unprompted review
Rated 5 out of 5 stars

Aircare the best.

I had been looking for a Master B360 for a while, a large high btu space heater. As is usual in this business, companies have them advertised for sale but when you enquire, they are ‘out of stock.’ However, thankfully I got in touch with Aircare & was told by representative George that he could get me one. A most helpful & knowledgeable guy who had the said heater delivered at the best price on the internet 2 days later.
I can’t recommend George & Aircare highly enough, great service.

February 7, 2026
Unprompted review
Rated 5 out of 5 stars

Purchased a dehumidifier from aircare…

Purchased a dehumidifier from aircare and had a bit of trouble getting it setup as I wanted.
After speaking with George I was contacted by Dantherm directly who put me right.
Great product, great price and fantastic support from both Dantherm and George @ Aircare.

Thank you 🙏

February 5, 2026
Unprompted review
Rated 5 out of 5 stars

Top class customer service…

Had a problem towards the end of warranty,George Wrigglesworth organised a speedy replacement.First class customer service,always accessible on phone line.Ignix dehumidifier great for clothes drying as well as dehumidifying.Great company great customer support staff.

January 13, 2026
Unprompted review
Rated 5 out of 5 stars

I had a great service from George

I had a great service from George - recommended a portable unit for me and some free items too - it was a great price and came the next day - looking forward to being cool this summer -couldn’t fault the whole experience .

January 29, 2026
Unprompted review
Rated 5 out of 5 stars

Very helpful

Very helpful over the phone and managed to find a unit to suit my needs. They explained in great detail and was very patient with me. Thank you very much.

February 19, 2026
Unprompted review
Rated 5 out of 5 stars

Brilliant service

Bought a mini split from these guys, hassle free transaction and George was helpful with a few questions i had.

Very impressed

February 5, 2026
Unprompted review

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