Staff were overwhelmed by orders during recent heatwave, but I was fortunate enough to get my order placed and processed before the rush, with some help from George. It arrived with only a slight d... See more
Company replied
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
Created with AI, based on recent reviews
Specialist retailer and installer of Air Conditioning, Dehumidification, Heating, and Air Purification products. Providing quality advice and trade prices on the UK's biggest range of HVAC equipment.
Riverside Mill, Mountbatten Way, , CW12 1DY , Congleton, United Kingdom
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 48% of negative reviews
Typically replies within 1 week
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Great experience with Aircare Appliances. The team were very knowledgeable and took the time to understand what I needed before recommending the right solution. Communication was clear, delivery was quick. Really helpful service from start to finish and I would definitely recommend them
Very knowledgeable and helpful team. Fully discussed my air conditioning requirements and then recommended exactly what I needed for both my garden office room and my conservatory. Now in and all working beautifully. I can't that you guys enough for the time you spent explaining everything to me. George is amazing.
Hats off to you and the team. I will be recommending many of my friends to come to you for their AC.
Thanks Again.
Very friendly and helpful communications with George who has promised to keep me updated with the delivery of my pre-order of the Meaco Superquiet 14000BTU portable air conditioning unit. A follow up call by Jay has assured me of a good experience of the company and I look forward to being updated during the middle of March with the delivery date.
I enquired about a portable air conditioning unit and found Matthew to be very knowledgeable. After he asked me some simple questions about what I needed it for and the size of my room etc, he made his recommendation. After some 'internet' research I found the price to be very reasonable. I paid for the unit and it was delivered two days later. I have unpacked the unit and am 'over the moon' with my purchase. I would recommend Aircare for any purchase and will definately buy from Matthew again, well done Aircare 👏
Matthew, Josh, George, Terry and Steve are all an amazing Team. Always very helpful, explaining g the benefits of the products I was interested in and explaining the Pros and Cons of each make and brand. Delivery time frames were explained and very fast. I couldn't of asked for a better experience. Highly Recommended!
Terrible experience - Ordered a Meaco Aircon unit from them. The aircon unit arrived with physical damage. They advised it was still useable and offered a partial refund, however upon speaking to Meaco they advised it wasn't the case and using a damaged unit would invalidate the warranty.
After this I arranged to return the unit. It was picked up and tracked the receipt of the unit. However the refund was not provided. Two emails were sent but I had nothing but radio silence. In the end I had to raise a Section 75 with the Credit Card company.
Terrible Customer Service so be on guard when dealing with this company.
Super easy to place a order
The installation was quick and professional
The team. There did a wonderful job answering all my questions
Will definitely recommend
Hi
I purchased a split air conditioner from aircare and everything went according to plan with delivery and installation and had one issue pipes but spoke to gorge and all good and sorted
Thank you gorge
I wanted a air-conditioning unit for Summer & George Wigglesworth gave me advice on an Italian Dolce Clima DC8. I am definitely buying one. Thank u George
George assisted me with my enquiry. Nothing was too much trouble for him. He was very knowledgeable, responsive and was a pleasure to deal with! Well recommended!
I had been looking for a Master B360 for a while, a large high btu space heater. As is usual in this business, companies have them advertised for sale but when you enquire, they are ‘out of stock.’ However, thankfully I got in touch with Aircare & was told by representative George that he could get me one. A most helpful & knowledgeable guy who had the said heater delivered at the best price on the internet 2 days later.
I can’t recommend George & Aircare highly enough, great service.
Purchased a dehumidifier from aircare and had a bit of trouble getting it setup as I wanted.
After speaking with George I was contacted by Dantherm directly who put me right.
Great product, great price and fantastic support from both Dantherm and George @ Aircare.
Thank you 🙏
Had a problem towards the end of warranty,George Wrigglesworth organised a speedy replacement.First class customer service,always accessible on phone line.Ignix dehumidifier great for clothes drying as well as dehumidifying.Great company great customer support staff.
Bought an air conditioning unit which although not available they upgraded it for a favourable model.
I had a great service from George - recommended a portable unit for me and some free items too - it was a great price and came the next day - looking forward to being cool this summer -couldn’t fault the whole experience .
Aircare customer service was excellent in resolving an issue I had with my on-line order. Communication and resolution to the problem was excellent. Would happily buy from Aircare again.
Very helpful over the phone and managed to find a unit to suit my needs. They explained in great detail and was very patient with me. Thank you very much.
Bought a mini split from these guys, hassle free transaction and George was helpful with a few questions i had.
Very impressed
I purchased a dehumidifier from Aircare, delivery was quick. The product is fantastic and great value for money.
The kind gentleman George was very helpful in explaining to me how everything worked out my mind at ease 👍
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.