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Aircare Appliances Reviews 

280
•
TrustScore 4 out of 5

3.8

Air Conditioning Store
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Review summary

Created with AI, based on recent reviews

Evaluating 183 reviews, reviewers had a great experience with this company. Customers are genuinely thrilled with the knowledgeable staff who provide expert guidance, ensuring the entire purchasing process remains entirely seamless and straightforward. Consumers frequently highlight that the cooling products perform wonderfully and deliver essential comfort during extremely hot weather conditions. Buyers often appreciate the professional installation services and the helpful support provided when choosing appliances. However, some people mentioned that communication can be difficult, pointing out slow email responses and unexpected shipping delays for purchases. A few reviewers also noted persistent difficulties getting through on the telephone when attempting to check urgent order status updates.

What people talk about most

Product

Reviewers mention positive feedback about product quality, noting that units run quietly, efficiently, and... See more

Staff

Consumers find staff to be positive, highlighting their helpful, caring, and professional approach during the... See more

Customer service

People report ambiguous experiences with customer_service, highlighting a sharp contrast in how inquiries are... See more

Order

Customers had ambiguous experiences with order processes, reflecting a high level of disagreement. While many... See more

Service

Customers consistently note positive experiences with service, highlighting prompt email replies and helpful... See more

Reviews shaping this summary

Rated 4 out of 5 stars

Staff were overwhelmed by orders during recent heatwave, but I was fortunate enough to get my order placed and processed before the rush, with some help from George. It arrived with only a slight d... See more

Company replied

Rated 4 out of 5 stars

Overall, very good customer service from friendly and attentive staff. If I could have given 4.5 stars, I would have. The aircon unit was to be fitted on a 75° wall, which was discussed before... See more

Rated 5 out of 5 stars

Overall really good. Was let down by another company. Reordered with this company in the middle of a heatwave. Yes there was delays in answering emails but they openly admitted they were being inundat... See more

Rated 5 out of 5 stars

Contacted about an air cooler, knowing most places were taking pre orders only didn’t have much hope, however, they said would be with me by end of the week if I ordered promptly. Ordered & delive... See more

Company details

  1. Air Conditioning Store

Written by the company

Specialist retailer and installer of Air Conditioning, Dehumidification, Heating, and Air Purification products. Providing quality advice and trade prices on the UK's biggest range of HVAC equipment.

Contact info

3.8

Great

TrustScore 4 out of 5

280 reviews

5-star
4-star
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1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 48% of negative reviews

Typically replies within 1 week

How this company uses Trustpilot

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3.8

All reviews

(280)

186 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more
Rated 5 out of 5 stars

Customer service

Had a problem with a dehumidifier so sent an email , phone the company 2 minutes after there opening time and spoke to George who had already read my email, I couldn't believe it. Sorted out the issue and replied to me within half an hour.
Well done George,very professional.

February 14, 2026
Unprompted review
Rated 5 out of 5 stars

Fab customer service

Fab customer service, had a slight issue with my order but George was a star and sorted it all out. Communication was excellent would definitely recommend.

February 13, 2026
Unprompted review
Rated 5 out of 5 stars

I wanted advice

I wanted advice on a Brolin Dehumidifier. I spoke with George who seemed very knowledgeable and was really helpful. Sorted things out very quickly 100% recommend.

February 10, 2026
Unprompted review
Rated 5 out of 5 stars

I found my experience with aircare…

I found my experience with aircare outstanding. A Very professional and warm interaction with George. He went above and beyond from the start, very helpful with the product selection.
I will definitely be using this company again.

January 7, 2026
Unprompted review
Rated 1 out of 5 stars

Dodgy company

Dodgy company. They advertise, and take orders for, stock they don't actually have.

Not a good way to do business. Very disappointed.

January 5, 2026
Unprompted review
Aircare Appliances logo

Reply from Aircare Appliances

Hi Bill, thanks for taking the time to leave a review. We don't like to see 1 star reviews but we do consider customer feedback an essential part of the growth of the business. We were a little upset at being labeled as a 'dodgy company' given how hard they work, but we understand your frustration.

Just to provide some context, we sell a wide range of products, and we stock as much as we can. Unfortunately we can't stock everything, on a few items we rely on periodic stock updates from our supplier. In this case you placed an order on Sunday 4th Jan at 17:37 and the team responded the following morning on Monday 5th Jan to explain that this product had become unavailable from the supplier over the Christmas break. At this point you were issued a refund. It's very rare that we get caught out like this but I couldn't ask more from the team in the way that it was dealt with.

Following this we allocated some time to try and find you an alternative product, relayed a few suggestions over to you, and also offered you a good will discount on anything else that you may have been interested in on the site.

That being said, we are really sorry to have fallen short on this occasion. I hope you manage to find an alternative product that meets your requirements.

All the best for the new year from the team here at Aircare.

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