Airportparks Reviews 

73
•
TrustScore 1 out of 5

1.2

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Review summary

Created with AI, based on recent reviews

Considering 52 reviews, most reviewers were let down by their experience overall. Customers frequently complained that their parking reservations were abruptly cancelled at the last minute without any valid explanation or prior notice. Many visitors also noted that promised refunds never arrived, while communication channels remained completely unresponsive to all inquiries. Some reviewers were happy with finding cheaper parking options initially or receiving helpful support from external airport staff. Consumer feedback additionally highlighted that the booking portal frequently experienced technical failures and phone lines failed to connect. Travelers experienced significant stress and frustration trying to resolve these unexpected booking issues before their scheduled flights.

What people talk about most

Booking process

People report ambiguous experiences with the booking process, with some customers expressing appreciation for... See more

Refund

Reviewers express dissatisfaction regarding refund issues, noting that bookings are sometimes cancelled and... See more

Customer communications

Consumers find customer communications to be frustrating due to widespread unresponsiveness across multiple... See more

Cancellation

Customers consistently note negative experiences with cancellation, reporting that bookings are frequently... See more

Website

Clients share negative opinions on website, expressing strong frustration regarding their service. Consumers... See more

Reviews shaping this summary

Rated 1 out of 5 stars

I booked parking at stanstead Hilton, luckily I read reviews before paying, after several red flags! 1. Way cheaper then any other parking , not just a little a lot. 2. Reserved no booking reference... See more

Rated 1 out of 5 stars

Do not use this website – it’s a scam. I paid for parking and received an email the day before my trip saying my booking had been refunded, without any explanation. Since then, I’ve tried multiple ti... See more

Rated 1 out of 5 stars

Fake site! Fake company !! I was booking for cheaper car park options and when i found this (Hiltom by Hampton stanstead)i was glad and shocked, and i even ended up booking, but it didnt ask me any p... See more

Rated 1 out of 5 stars

Not worth 1 star. Absolute scam, do not use. This website needs shutting down after all the negative experiences noted on these reviews. Same as others, cancelled bookings with no refund. No reply to... See more


1.2

Bad

TrustScore 1 out of 5

73 reviews

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1-star

No history of asking for reviews

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1.2

All reviews

(73)

49 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 1 out of 5 stars

Do not use this website

Do not use this website – it’s a scam.
I paid for parking and received an email the day before my trip saying my booking had been refunded, without any explanation. Since then, I’ve tried multiple times to contact them by phone and through their WhatsApp chat, but no one has responded. I had to make a last-minute alternative booking, which caused a lot of stress and extra cost. It’s now been 5 days, and I still haven’t received my refund or any communication from them. Avoid this company at all costs.

October 2, 2025
Unprompted review
Rated 1 out of 5 stars

Scam

Scam

They canceled the booking just hours before arrival

October 4, 2025
Unprompted review
Rated 1 out of 5 stars

This company is a scam

This company is a scam. The website is down now. There is no way of contacting them. They take your money and then say your parking is cancelled and is being refunded but it never happens. There is no one to call.

September 29, 2025
Unprompted review
Rated 1 out of 5 stars

This is a scam

This is a scam. I booked for Stanstead and there was no actual booking and no refund. No website and no email and no phone number. Do not use.

October 6, 2025
Unprompted review
Rated 1 out of 5 stars

This company website should be removed

This company website should be removed, how many people have to be scammed before they are taken down.
Booked on 14.09.25 for Stansted Airport to stay 7-14.10.25 paid £58.65, on 2.10.25 advised of cancellation, no reasons, no response on contact numbers. DISGUSTING.
Scammed as per many others leaving comments on this site.
I have reported this to fraud site.

October 2, 2025
Unprompted review
Rated 1 out of 5 stars

DO NOT BOOK THROUGH AIRPORT PARKS

Booked parking via this company on 22/09 for 10/10 at Gatwick Holiday Parking. Payment taken same day and receipt and confirmation of booking received. All looked genuine. Got an email today confirming booking has been cancelled which was not requested by me so tried contacting them on the number given. Each option went through to the same message suggesting contacting them by webchat or WhatsApp neither of which exist then the call was cut off. Contacted Gatwick Holiday Parking who advised Airport Parks are not authorised to access their parking availability and that it's doubtful a booking has been made. Now have the task of booking via a genuine company and hoping the cost isn't ridiculous due to timing. This disgusting company need to be stopped.

October 2, 2025
Unprompted review
Rated 1 out of 5 stars

SCAM

Don't get fooled by the cheap price. You'll get a link to pay then in the account you'll not find any booking confirmation or payment confirmation, you'll end up with no parking. Phone number it's just a robot with 4 options which hang out.
Contacted my bank to get the refund.

September 22, 2025
Unprompted review
Rated 1 out of 5 stars

Total Scammers

Cheap price so booked
1 day before my flight had email cancelling and telling me money would be refunded
Guess what "no refund"
Do not touch
worse company ever

September 22, 2025
Unprompted review
Rated 1 out of 5 stars

Scam

This is a scam website, if you don't believe me, try contacting them!
If you're reading this and you've already paid it's too late, unless you have paid by credit card.

September 29, 2025
Unprompted review
Rated 1 out of 5 stars

No customer service/no way of contacting

This site offered good rates so booked and received confirmation email 14/9/25. Due to fly out 29/9 and checked my account which now showed 'no bookings' Have received email dated 27/9 stating CANCELLED! There is no way of contacting Airparks! Phone lines/Chat/Website all inoperative. I have now had to rebook urgently with another company. Have received an email saying refund in process! Appalling customer service - in fact NO customer service. This was for Stansted Airport.

September 28, 2025
Unprompted review
Rated 1 out of 5 stars

AVOID AT ALL COSTS

I also wish I had found these reviews before booking with this scam company! Had a confirmed booking for a 5am arrival at Stansted Meet and Greet - they cancelled 6 hours before arrival, meaning I only saw this as we arrived at the airport, forcing us to have to pay more than triple for in the moment parking! They claimed refund was sent but it never arrived and I’ve had zero response when I’ve contacted them - had to raise a claim via Monzo to get my money back! Avoid at all costs.

September 16, 2025
Unprompted review
Rated 1 out of 5 stars

This is to scammer- try harder idiot

appears to be scam. when confirmed booking, said will send separate link to confirm payment, That put me off straight away, red flag, why would you send separate link to whats app and email and not let pay on site itself, Second checked contact number- called them- on recorded message- gone silent for very long, Then confirmed its doggy, so checked trustpilot review, so confirmed this is a scammer, lucky escape for me.

September 28, 2025
Unprompted review
Rated 1 out of 5 stars

Total and utter SCAM

Oh dear . I paid £114 for 10 days parking at Gatwick mid north car park . To cheap wh but I was in a rush and wasnt thinking straight. This car park is Barrierless and just uses anpr. So easy to drive in park and leave , thinking everything’s ok . No record of my booking Im gonna get charged £60 a day £600 ! How dumb am I ?!! Not sure what to do but awaiting my bill in the post . Please Domt be stupid like me !!!

September 26, 2025
Unprompted review
Rated 1 out of 5 stars

This site is a scam

As per the other reviews, THIS SITE IS A SCAM.

Thankfully I called the hotel directly before paying, and the hotel confirmed immediately that the site is a scam.

September 26, 2025
Unprompted review
Rated 1 out of 5 stars

SCAM COMPANY - DO NOT USE

Would not even give them one star!!
This company have stollen money and not returned. Cancelled booking day before without any reason. Can not get hold of them!
DO NOT USE

September 18, 2025
Unprompted review

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