Akracingeurope Reviews 

Doesn't answer e-mails, even after waiting for 14 days. calling the support line you will have an average wait time of 30-60 minutes. If you're lucky you will get a human person taking your call, but everything they say is "we'll get back to you by e-mail asap". This was 11 days ago. My chair is broken and I can't use it, they won't reply and even here on trustpilot they don't seem to care - just look at the other reviews they didn't respond to.

Incredibly helpful to continue support for my seat even if they're not carrying the brand anymore.
I'll be forever thankful of your quick and relevant to my issue responses!

Ordered AKRacing Premium Chair Carb Blk from scan.co.uk on 29/11/2020. Got delivered on 09/01/2021 - over a month waiting even when ordered it was saying in stock - supposed to be chirstmas gift! First email went straight to scan with query about state of the chair on 10/01/2021 (day later) after I bulit the chair. That chair has few faults: arm rest scratched, foam in back rest uneven and chip in paint on frame. Its just not a quality I expected. With couple of emails with Scan.co.uk I've been advised by Scan.co.uk that they will request arms but need to contact AKracing directly to sort out rest of the chair. I did it on 15/01/2021 with photos attached as proof of faulty chair and till today got no answer from them. Stuck with problem that noone wants to solve. Dissapointed! Avoid! Will be looking to send back for full refund. Shame as it looks nice.

Warranty case that was solved fast in few hours after making a ticket from the website. New part shipped right away.

update: I just got the replacement part delivered without them telling me. so the communication is broken it seems, but you get what you bought :)

chair broke after 1 year of medium use and support chooses to ignore my warranty claim (1 month since contacting)

I contacted EU support about an issue with my chair (Akracing MAX). The rocking function on my chair has gone completely haywire and to make a long story short I almost hurt myself several times because of it.
They still haven't solved my issue or given me any guidance what so ever as to how to solve it.

The reply I got was that they will send me the part I need to replace and if I know how to replace it.

I asked them to refer to me to a manual or a site where I can see what I am supposed to do.

They replied the exact same first response but this time with broken english (nothing against broken english)

I told them yes, just send me the part I will figure out a way to install it.

To which they replied, you guessed it, the exact same response I got when I first contacted.

The fact that this back and forth emailing spanned around two months doesn't make it better.

Absolutely atrocious support, for a product I thought would last me at least 10 years (MAX). It broke down in a matter of months. Would never recommend getting a chair from this company.

My chair was wobbly. wrote them an email and they are gonna send me new parts free. The whole ting took 30 mins very fast to respond . Very nice customer service I've seen in a long time 👌🏻

As always top notch service and shipping .
Ordered 3 gaming chairs in the past and will do so again if my old ones need replacing :)

Amazing, friendly and fast service.

Best of the best, absolute beast of a company.

I ordered and received an AK racing Overture chair about a month ago. The chair was delivered to my house within a few days. It was very fast.

When I sat on it for the first time I was amazed since I have never used a chair of this kind before. Everything was fine until a week ago the chair started wobbling every time I would lean back and forth, left and right.
It was very irritating and it seems that there was a problem with the gas mechanism. This was my conclusion after I disassembled the chair and tested the mechanism to find which part causes the problem.

=====LONG STORY SHORT====
Sunday night I email the company....
1)I get a response FIRST thing in the morning.
2)Being in warranty, they told me they would not only send me a new gas lifting mechanism but also a new seat-mechanism together with the gaslift covers!!!!!
3) On top of everything else, all this happened in the same day!

To conclude.
I have a problem with my chair.
I email the company.
Within the next few hours not only I managed to find a solution, but I am already waiting for the spare parts to arrive.
The employee was very kind, was responding to my emails faster than I have ever seen, I was treated like a human being, not getting all the pre-typed copy and paste answers.
Overall,if every company that exists would operate like AK racing then the world would definitely be a better and place. Being that good, should be illegal :'D.

Lot of respect.
Recommended without question.
Great products, very comfortable.
If you want definition of PERFECT customer support you will find it HERE.

Their customer service is incredibly helpful.
Fast responses and they even managed to get a replacement part for my chair even tho my country wasnt in their shipping list!
High quality products!

My friend and I bought a chair each 3 years ago, last summer at the same week, from one day to another both chairs started to get its skin out, and in a matter of days the chair started to look like rubber.

I love this Company they always go above and beyond to help, Thank you all @ AKRacing Europe Kind regards Simon wies.

Ok so I one a premium series V2 and I could not be happier. I ran into some trouble twice but I really don't care because of the customer service. They replied to me in minutes even though there is a time difference and they send me replacements everytime in a few days. And just now even though my warranty wasn't valid anymore because my chair is over 2 years they still replaced it for me out of good will. I have never seen a better customer support or product. Truly thank you for the experience

the service is the best !!!! trust me

great service. Quick and kind

Bought a Octane chair more or less precisely 3 years ago.
Have had a problem with the base twisting and therefore the chair becoming crooked (This is due to me using it on a rug that curled up. So it's my own fault that the legs on the base bent over)
Tried replacing the wheels first to no help.
So i looked into replacing the five star base, but Ak was out of stock.
Couldn't find the base for sale at any other retailers.

Sent them a Support message asking if they were getting the bases into stock again any time soon, took less then 15 minutes to get a reply. Where they informed me that they didnt have any estimate on restock.
So they asked me what the problem was and if i had proof of purchase.
Provided them with a receipt from the retailer i bought the chair from.
Got a reply that unfortunately the chair was out of warranty.
Then to my surprise the support worker told me he had checked the stock and they did have a reinforced nylon base that would fit my chair. (And that it is in fact stronger than the metal one)
So they asked me if they should make a special order that i could buy.
Placed an order (The nylon base was the same price as the metal base as well) and got a note that they usually don't ship to Norway, but that they make exception for spare parts.
And for me to just make a note of it and they would changed the delivery country.
Placed the order, sent a reply that it was ordered and it's now being sent.

In summary:

Super quick response, both for the initial response and the follow-up dialog.
Very customer oriented.
Feel like they went out of their way by checking for other parts that would fit.
And from i sent the initial contact form, until they part is being packed for shipping took about 1 hour and 20 min.

Can definitely say i will recomend theese chairs and the company to others.

I bought an akracing premium gaming chair. I was hesitant to spend the money at first, but i noticed that they sell a lot of spare parts, and saw a lot of good reviews. When i got the chair i instantly loved it.
4 months after the warranty expired i had an issue with the seat. I filled out their support form to see what they could do for me. I almost instantly got a reply asking me for my current address so that they could send me a replacement part. I could recommend these chairs to anyone!

Really good customer service, I received a AKRACING NITRO seat with a broken lever plastic cover.
I sent a message to the customer service, they replied within one hour by proposing to send back a new part!
I really recommend this brand.

I bought the AKRacing Arctica Gaming Chair and it has proven to be high quality, comfortable, & sturdy. It is spacious (and I'm not exactly a small guy!) and extremely comfortable, it gives great support and I love the fact it's reclinable. I fall asleep faster on the chair than in my own bed! And not matter how I sit or lay, it never stops being super comfortable and stable (even when laying all the way back into the chair it doesn't even lift a single wheel). Not only the products are nice, but their customer support is outstanding. They were fast to answer & deliver, cheerful, & ready to help in any way possible. Truly one of the best experiences I've had with customer support in a long time.
Overall the experience with the chair was amazing in every way, would highly recommend.