Horrible to deal with. Purchased on their website, 2 days later I got an email with them cancelling my order saying "because we did not have enough stock to fulfill your order and your paymen... See more
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De klantenservice reageert ontzettend sloom, je hebt er echt niks aan. Ik kan me volledig aansluiten op de vorige reviews en blijkbaar zijn ze al maanden bezig met interne veranderingen. Ik... See more
chair has metal bar coming through it, just over 1 year old and AKRacing will not honour the warranty ! they will riddle out every which way they can not to honour the warranty and do not care abo... See more
Offers fantastic products and there support team is top notch. I own one of their chairs which unfortunately broke after its warranty had ended and replacement parts were not available. Contacted cus... See more
Company details
Information provided by various external sources
AK Racing are one of the world’s premier gaming chair manufacturers, producing the highest quality products that are available today. With a focus on ergonomics, design and functionality, AK Racing gaming chairs have quickly become the smart choice across the eSport scene. Our close ties with top eSports teams such as Team Dignitas have given us the leading edge in meeting the durability and comfort requirements of gaming professionals everywhere.
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Best customer support in the world
These guys have the best customer support in the world, coming from my experiences. Fast response and super keen to help.
Thank you for making gaming such a pleasure with your chairs.
I will always recommend you to friends and family before any other gaming/office chair company.
super good customer service
super good customer service. quick to respond to mail. Although there were errors on their product and warranty period just exceeded, they stand by the quality of their product and replaced the defective part
Just wow
Just wow, never seen better customer support in my whole life.
Excellent chairs but if something goes wrong you can stay assured they will help you immediately.
I've contacted customer support because the backrest of my chair broke.
I've contacted the customer support because the backrest of my chair broke:
- they've respond within the hour
- very pleasant with you
- really trying to help you as good as possible
to summarise it: incredible experience with them, will use their product again.
Upon have one of the armrest bolts …
Upon have one of the armrest bolts losen for some reason (and losing it like a idiot) i contacted costumer support and asked what they could do for me.
they replied within the hour and asked all the right questions regarding the chair treads etc.
in the end they send me a new pack of bolts no charge no hassle.
excellent chairs excellent customer support.
i would recommend anyone to get a ak racing chair!
very good service!
Best customer service you'll experience!
Had a chair defect, was mailed out the same day! Hands down the best customer support I have ever experienced!
Had a defect with a chair and asked for …
Had a defect with a chair and asked for help from their support team. Within the same day I sent in a ticket, the replacement parts were in the mail. Amazing service!
Great support and great chairs tho
The chairs are durable and comfortable. Sadly i had a little issue with my chair but the customer support guy addressed it in less than 24 hours! Great job, great company and very trustworthy. I totally recommend this company!
great support
had a problem with my chair but customer service was excellent in helping sort it out and had no hassle whatsoever. would definitely recommend
Great Customer Support; Great Chair
My first time buying a premium chair and I am very happy with my purchase. I got a K7012 and it is very sturdy. One of the arm rests was defective and I was sceptical that contacting AKracing directly would solve my problem as i purchased it non-direct. However 2 very helpful folk there were able to issue me a replacement with no hassle at my end.
Bottom line is if you buy a AKracing chair you'll get what you pay for. No exceptions. Very happy with my purchase.
Love the product
I don't often write reviews about products or companies, but I felt like AKRacing were worth the effort. I bought a pro chair from them a couple of months ago and have since loved every day of using it. I previously had some lower back issues and since using the new chair, I've not had a single twinge or issue. I'm not saying that the product will fix your back - simply saying that in my case, it certainly prevented further damage.
It's a comfortable product for long periods of time. Had good adjustability throughout and in general is worth the money. I was unfortunate enough to have a small issue with the product but the customer services were quick and helpful, resolving the issue in less than an hour from contact.
I love a company to be customer-focused and AKRacing have nailed both that and the product. A big thumbs-up from me.
Not worth
Decent chair, but gas lift broke within 12 months, and had to replace it.. also handrests are poor quality - not worth the amount of money they charge

Reply from Akracingeurope
Awesome support and good quality products
I had a problem with the gas lift for my chair. After contacting Akracing support staff, i got an answer fast and my new part got shipped the same day. Simply amazing. I would have no problem recommending Akracing for your next gaming chair.
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