Akracingeurope Reviews 

98
TrustScore 1.5 out of 5

1.6

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Rated 1 out of 5 stars

Horrible to deal with. Purchased on their website, 2 days later I got an email with them cancelling my order saying "because we did not have enough stock to fulfill your order and your paymen... See more

Rated 1 out of 5 stars

De klantenservice reageert ontzettend sloom, je hebt er echt niks aan. Ik kan me volledig aansluiten op de vorige reviews en blijkbaar zijn ze al maanden bezig met interne veranderingen. Ik... See more

Rated 1 out of 5 stars

chair has metal bar coming through it, just over 1 year old and AKRacing will not honour the warranty ! they will riddle out every which way they can not to honour the warranty and do not care abo... See more

Rated 5 out of 5 stars

Offers fantastic products and there support team is top notch. I own one of their chairs which unfortunately broke after its warranty had ended and replacement parts were not available. Contacted cus... See more

Company details

  1. Furniture Store

Information provided by various external sources

AK Racing are one of the world’s premier gaming chair manufacturers, producing the highest quality products that are available today. With a focus on ergonomics, design and functionality, AK Racing gaming chairs have quickly become the smart choice across the eSport scene. Our close ties with top eSports teams such as Team Dignitas have given us the leading edge in meeting the durability and comfort requirements of gaming professionals everywhere.


Contact info

1.6

Bad

TrustScore 1.5 out of 5

98 reviews

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1.6

All reviews

(98)

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Rated 5 out of 5 stars

Best customer support in the world

These guys have the best customer support in the world, coming from my experiences. Fast response and super keen to help.
Thank you for making gaming such a pleasure with your chairs.

I will always recommend you to friends and family before any other gaming/office chair company.

February 26, 2018
Unprompted review
Rated 5 out of 5 stars

super good customer service

super good customer service. quick to respond to mail. Although there were errors on their product and warranty period just exceeded, they stand by the quality of their product and replaced the defective part

February 23, 2018
Unprompted review
Rated 5 out of 5 stars

Just wow

Just wow, never seen better customer support in my whole life.
Excellent chairs but if something goes wrong you can stay assured they will help you immediately.

January 16, 2018
Unprompted review
Rated 5 out of 5 stars

Upon have one of the armrest bolts …

Upon have one of the armrest bolts losen for some reason (and losing it like a idiot) i contacted costumer support and asked what they could do for me.
they replied within the hour and asked all the right questions regarding the chair treads etc.

in the end they send me a new pack of bolts no charge no hassle.
excellent chairs excellent customer support.

i would recommend anyone to get a ak racing chair!

January 2, 2018
Unprompted review
Rated 5 out of 5 stars

Great support and great chairs tho

The chairs are durable and comfortable. Sadly i had a little issue with my chair but the customer support guy addressed it in less than 24 hours! Great job, great company and very trustworthy. I totally recommend this company!

September 27, 2017
Unprompted review
Rated 5 out of 5 stars

great support

had a problem with my chair but customer service was excellent in helping sort it out and had no hassle whatsoever. would definitely recommend

July 24, 2017
Unprompted review
Rated 5 out of 5 stars

Great Customer Support; Great Chair

My first time buying a premium chair and I am very happy with my purchase. I got a K7012 and it is very sturdy. One of the arm rests was defective and I was sceptical that contacting AKracing directly would solve my problem as i purchased it non-direct. However 2 very helpful folk there were able to issue me a replacement with no hassle at my end.

Bottom line is if you buy a AKracing chair you'll get what you pay for. No exceptions. Very happy with my purchase.

June 12, 2017
Unprompted review
Rated 5 out of 5 stars

Love the product

I don't often write reviews about products or companies, but I felt like AKRacing were worth the effort. I bought a pro chair from them a couple of months ago and have since loved every day of using it. I previously had some lower back issues and since using the new chair, I've not had a single twinge or issue. I'm not saying that the product will fix your back - simply saying that in my case, it certainly prevented further damage.

It's a comfortable product for long periods of time. Had good adjustability throughout and in general is worth the money. I was unfortunate enough to have a small issue with the product but the customer services were quick and helpful, resolving the issue in less than an hour from contact.

I love a company to be customer-focused and AKRacing have nailed both that and the product. A big thumbs-up from me.

September 5, 2016
Unprompted review
Rated 2 out of 5 stars

Not worth

Decent chair, but gas lift broke within 12 months, and had to replace it.. also handrests are poor quality - not worth the amount of money they charge

September 3, 2016
Unprompted review
Akracingeurope logo

Reply from Akracingeurope

Hi Michael! We just saw this review so I'm sorry that we have not answered sooner. The issues you have had with your chair is covered by the warranty so I wish that you would have contacted us directly.

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