Akracingeurope Reviews 

98
TrustScore 1.5 out of 5

1.6

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Rated 1 out of 5 stars

Horrible to deal with. Purchased on their website, 2 days later I got an email with them cancelling my order saying "because we did not have enough stock to fulfill your order and your paymen... See more

Rated 1 out of 5 stars

De klantenservice reageert ontzettend sloom, je hebt er echt niks aan. Ik kan me volledig aansluiten op de vorige reviews en blijkbaar zijn ze al maanden bezig met interne veranderingen. Ik... See more

Rated 1 out of 5 stars

chair has metal bar coming through it, just over 1 year old and AKRacing will not honour the warranty ! they will riddle out every which way they can not to honour the warranty and do not care abo... See more

Rated 5 out of 5 stars

Offers fantastic products and there support team is top notch. I own one of their chairs which unfortunately broke after its warranty had ended and replacement parts were not available. Contacted cus... See more

Company details

  1. Furniture Store

Information provided by various external sources

AK Racing are one of the world’s premier gaming chair manufacturers, producing the highest quality products that are available today. With a focus on ergonomics, design and functionality, AK Racing gaming chairs have quickly become the smart choice across the eSport scene. Our close ties with top eSports teams such as Team Dignitas have given us the leading edge in meeting the durability and comfort requirements of gaming professionals everywhere.


Contact info

1.6

Bad

TrustScore 1.5 out of 5

98 reviews

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1.6

All reviews

(98)

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Rated 5 out of 5 stars

Chair is really comfy

Chair is really comfy, I had a problem with a broken base and it was resolved in a few hours! Really top notch support !

October 31, 2018
Unprompted review
Rated 5 out of 5 stars

Excellent company with fantastic customer support.

Offers fantastic products and there support team is top notch.
I own one of their chairs which unfortunately broke after its warranty had ended and replacement parts were not available. Contacted customer service which responded quickly and told me I could order the parts right away, they even threw in some of the parts I needed for free! Best customer service ive had in years.

September 17, 2018
Unprompted review
Rated 5 out of 5 stars

The best brand !

Brand listens to its customers, responds very quickly to emails, or requests via their forms from their sites! I had a chair that was really damaged with 3 months left on the warranty they changed it to a higher end chair after providing the invoice, photos. I received it 3 days later by the UPS delivery service

September 8, 2018
Unprompted review
Rated 5 out of 5 stars

Gustav from the support is just AMAZING…

Gustav from the support is just AMAZING !
I bought a chair on akracing, it was the last one from Team Astralis Edition.
I had a problem with the payment method and Gustav from the support helped myself.
I sent a mail and 10 minutes after he answered, immediately he helped me by giving me some results. I needed to cancel my payment but i was driving at the same time and he waited that I finish to cancel the order and let me buy it. This guy, this website, and this support are just insane ! Thanks you very much for all the support you gave me.
(Sorry for my bad english sometimes)

August 29, 2018
Unprompted review
Rated 5 out of 5 stars

Customer Service

I've noticed that the frame of the chair was bent. Customer Service has sent the replacement part the same day I've made the claim even though they where ruining low on stock. 5 star service!

July 12, 2018
Unprompted review
Rated 5 out of 5 stars

Excellent service!

The foam on my armrest was starting to tear after 1 and a half year of use. I contacted support through the AKracing website and got a really fast response. They shipped the replacement armrests the same day through UPS and i could even track the package.
Would wish all companies had such a good customer support!

June 7, 2018
Unprompted review
Rated 5 out of 5 stars

Amazing service

Amazing service, wrote em about some part for my chairs, and fast replay and in no time they found some extra parts for my chair :D i couldn't be more happy :D BIG thumps up from here ;)

June 7, 2018
Unprompted review
Rated 5 out of 5 stars

Excellent customer service and support.

Excellent customer service and support.

Bought a couple of chairs 2.5 years ago, the seat mechanism broke on the one I use for work, so it was outside the warranty.
Contacted AKRACING about a replacement as the part was out of stock on the website.. and was told they were waiting for replacement parts.
Less than a week later, received an email saying they will place a part into stock, just for me, if i still wanted it and it would be available to buy within a few minutes.. went through the link I was provided with and ordered the part without any fuss.

Its great to see a company that holds customer satisfaction as paramount.

May 21, 2018
Unprompted review
Rated 5 out of 5 stars

Great support and lovely chairs

One of the legs on the five star base was bent so i needed a replacement. Contacted support as they were out of stock to ask when they would be in stock again.

Support replied to me the next day and told me they still had a few lying around for warranty issues but were able to put it just in stock for me so i could order 1(As my warranty expired). So i sent them an e-mail in what time period i was able to order and 15 minuter later i got an email that it would be added shortly and 5 minutes later i had it ordered. Now that is what i call GREAT SUPPORT!

And ye the chairs are just amazing(especially for my length at 203 cm)

May 15, 2018
Unprompted review
Rated 5 out of 5 stars

Well done,very professional and reliable,100% recommendation and satisfaction

Ok so I usually do not leave reviews but when is deserved why not.
So I bought AK Racing Premium Plus chair V2 20 months ago via Overclockers.
My GAS LIFT AND SEAT MECHANISM broke so I gave a shout to Overclockers who told me I have no warranty and there is nothing they can do,not even order part I was willing to pay.
Thought will give it a try and send support form here on site,I got respond within 15 minutes asking to show invoice and they might be able to help.
Within of minutes sending the invoice I got return message they will be sending spare part within few days when they get supply part back in stock.
As my chair is number one thing to me for work I explained I would need this sooner due to nature of my work.
Within minutes again I got message stating they took part from another chair and will dispatch it today.
That was Monday,my full spare parts came Friday morning in Ireland from Sweden cost free.
Well done,very professional and reliable,100% recommendation and satisfaction.

April 22, 2018
Unprompted review
Rated 5 out of 5 stars

Great customer support.

Send them a message through their site, and within 15 minutes they replied and after about an hour off email exchanges my issue was resolved and my replacement parts were being mailed.

March 14, 2018
Unprompted review
Rated 5 out of 5 stars

Amazing customersupport

Amazing customersupport! i did send them a mail using the supportlink at their homesite 14:15 the 01.03.18. Got an answer from them with a solution 14:28! thats under 15 minuts answertime on mail!
Great products and great support! In my opinion, this makes me as a customer very satisfied. Thumbs up from Norway!
RECOMMENDED!

March 1, 2018
Unprompted review

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