alderrose.co.uk 

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See what reviewers are saying

Rated 5 out of 5 stars

Brilliant service I received from Gus and Naheela. I needed funds to renovate and consolidate some debts. They were both amazing and efficient when it came to discussing all options. Would definat... See more

Rated 5 out of 5 stars

Thank you so much to both Mark & Beckie for all thier fantastic help obtaining our mortgage. Every step of the way they have been nothing but helpful,informative and understanding. They made sure we... See more

Rated 5 out of 5 stars

All the team at WTBSN have been great throughout the mortgage application process. Thankyou to Rachel, Samuel b, faith and Sam Jolley. Everyone that we dealt with were very helpful and easy to talk... See more

Rated 5 out of 5 stars

I had a very complex re-mortgage and Sam Burgess was an absolute legend as she kept me calm during a very stressful time when I had to ask for an increase in my offer from the provider. She passed me... See more

Company details

  1. Mortgage Broker
  2. Financial Consultant
  3. Insurance Broker

Written by the company

When the Bank Says No is team of professional mortgage and insurance brokers, dedicated to helping our clients achieve the finance they need to buy their home. Founded by our parent company Alder Rose Mortgage Services Ltd, we were born out of a desire to support people – no matter the complexity of their situation. Instead of sending more challenging cases to other brokers where we had no control over their experience, we wanted to be there for everyone – every time. Our mission? We’ve heard them all before, so let’s just tell you why we’re here and what we do well. Straight-up; no gloss, hype, or marketing lingo. We find mortgages for our customers, and give them the right advice first time. “When the bank says no – we say Yes“ People get rejected by lenders every day – that doesn’t mean you’re a bad person, though it can sometimes make you feel that way. Confused by free online services that can’t cope with real life situations, and stressed by the months you’ve wasted waiting, it can feel like there’s no one there to help. But we’re here to clear things up, and explain what solutions are out there.


Contact info

All reviews

(496)

243 reviews in the last 12 months

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Rated 5 out of 5 stars

Fantastic

After being left with some arrears on my current mortgage from the other party, I thought it would be impossible to get a mortgage on my own, but Richard & Rachael have pulled out all the stops & helped me achieve my dream of owning my own home, the communication is fantastic, sending documents through the app makes everything so easy, I couldn’t of asked for a better service, I would highly recommend when the bank says no, when you think it’s impossible to get a mortgage they make it possible

May 11, 2026
Unprompted review
Rated 5 out of 5 stars

Great service hard working people

Well what can I say it's been a fantastic experience and the customer service is out of this world from first contact with Richard who was assisted by Samuel and Rachel they have all worked really hard and kept me updated along the way thanks very much for your help and advice

May 1, 2026
Unprompted review
Rated 5 out of 5 stars

Fast service

I recently arranged some additional borrowing and was really impressed with how quick and straightforward the whole process was. I first spoke to Naheela on Saturday evening, and by Wednesday the loan was already completed. Both Naheela and Gus were fantastic – they answered all my queries promptly and clearly, making everything easy to follow. The service was efficient, friendly, and completely hassle-free. Highly recommend!

April 29, 2026
Unprompted review
Rated 5 out of 5 stars

Helped me on 2 occasions...

I've used WTBSN on 2 occasions in the past 9 months, exceptional service on both occasions, helping me secure the funding I needed on both occasions, where others had failed. Don't hesitate to give them a try.

April 28, 2026
Unprompted review
Rated 5 out of 5 stars

When the bank says no,give these a go!

After being refused by my bank for a mortgage, a work colleague suggested I try alder rose mortgage broker (when the bank says no)
They found me a mortgage to suit my needs and both Danielle (my mortgage advisor) and Rachel were always just a phone call away to guide me through the mortgage process.
I would definitely recommend alder rose (when the bank says no) to other people.

April 21, 2026
Unprompted review
Rated 5 out of 5 stars

Naheela and Gus excellent …

We found Naheela and Gus to be very helpful throughout this process and they worked very hard to get it all through as the lender was very thorough in what they wanted and the guys did their best to support us in getting it right. Will definitely recommend them

April 24, 2026
Unprompted review
Rated 5 out of 5 stars

Absolutely faultless

My experience with this company was amazing from start to finish. Ashley and Beckie were my consultants I was working with and honestly I can not fault them. They were amazing and guided me every step of the way from start to finish. They answered every question I had and just made the whole.process so easy especially as a first time buyer and not having much of an idea. Honestly would recommend these guys 100% amazing job

April 13, 2026
Unprompted review
Rated 5 out of 5 stars

I was supported through the whole…

I was supported through the whole process by Daniel and Beckie who couldn’t have been more supportive or helpful. Both were easily contactable, had great communication skills and nothing ever seemed any trouble for them. Exceptional service that was made easily with skilled knowledgeable helpful people

April 22, 2026
Unprompted review
Rated 5 out of 5 stars

I can’t recommend this mortgage team…

I can’t recommend this mortgage team enough. The service from start to finish was excellent, and the whole process was made far easier than I ever expected.

The team, led by Mark, were professional, supportive, and always available to answer any questions. I had concerns going in due to my credit history and honestly didn’t think getting a mortgage would be straightforward—but they made it happen.

They kept everything clear, simple, and stress-free, and I always felt like I was in safe hands throughout.

If you’re unsure about your situation or think getting a mortgage might be difficult, I’d definitely suggest speaking to them. Fantastic service all round.

April 21, 2026
Unprompted review

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