alderrose.co.uk 

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See what reviewers are saying

Rated 5 out of 5 stars

Brilliant service I received from Gus and Naheela. I needed funds to renovate and consolidate some debts. They were both amazing and efficient when it came to discussing all options. Would definat... See more

Rated 5 out of 5 stars

Thank you so much to both Mark & Beckie for all thier fantastic help obtaining our mortgage. Every step of the way they have been nothing but helpful,informative and understanding. They made sure we... See more

Rated 5 out of 5 stars

All the team at WTBSN have been great throughout the mortgage application process. Thankyou to Rachel, Samuel b, faith and Sam Jolley. Everyone that we dealt with were very helpful and easy to talk... See more

Rated 5 out of 5 stars

I had a very complex re-mortgage and Sam Burgess was an absolute legend as she kept me calm during a very stressful time when I had to ask for an increase in my offer from the provider. She passed me... See more

Company details

  1. Mortgage Broker
  2. Financial Consultant
  3. Insurance Broker

Written by the company

When the Bank Says No is team of professional mortgage and insurance brokers, dedicated to helping our clients achieve the finance they need to buy their home. Founded by our parent company Alder Rose Mortgage Services Ltd, we were born out of a desire to support people – no matter the complexity of their situation. Instead of sending more challenging cases to other brokers where we had no control over their experience, we wanted to be there for everyone – every time. Our mission? We’ve heard them all before, so let’s just tell you why we’re here and what we do well. Straight-up; no gloss, hype, or marketing lingo. We find mortgages for our customers, and give them the right advice first time. “When the bank says no – we say Yes“ People get rejected by lenders every day – that doesn’t mean you’re a bad person, though it can sometimes make you feel that way. Confused by free online services that can’t cope with real life situations, and stressed by the months you’ve wasted waiting, it can feel like there’s no one there to help. But we’re here to clear things up, and explain what solutions are out there.


Contact info

All reviews

(496)

243 reviews in the last 12 months

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Rated 5 out of 5 stars

Mark and Rachel are the best

Mark and Rachel are the best. We come to WTBSN worried about if we could get a mortgage due to credit history. Mark eased our minds with any questions I had always having the answers, the same with Rachel when she joined our case! They are brilliant and have got us a mortgage with no stress laid on to myself or my partner. The pair of them took it all on themselves. We can’t thank them enough.

April 17, 2026
Unprompted review
Rated 5 out of 5 stars

Secured Loan

Manged to get a secured loan for Home Improvements through when the bank says no after being turned away else where. Gus was great throughout the process. Would highly recommend if your struggling to get loans from other lenders

April 17, 2026
Unprompted review
Rated 5 out of 5 stars

Really good experience

Really good experience, excellent communication from the very start. Initially with Naglis & then with Beckie, she really went above and beyond to get our offer back far quicker than expected!

Couldn’t recommend them anymore

April 16, 2026
Unprompted review
Rated 5 out of 5 stars

Very happy with all the support…excellent service!

Very happy with all the support received. Clearly communicated from the start how service will be provided. No advance payments demanded or hidden with surprises at the end of the process! Dedicated staff offered regular updates to each progress, really pleased with all work from beginning to end.

April 16, 2026
Unprompted review
Rated 5 out of 5 stars

Excellent Service ….

From start to finish Daniel has been not only polite but very professional as well.
I would have no issue in using these guys again in the future.

Thanks a million
Michael & Yvonne

March 31, 2026
Unprompted review
Rated 5 out of 5 stars

Mark Brazier ⭐️⭐️⭐️⭐️⭐️

Mark Brazier provided an exceptional service that was truly second to none. His expertise and helpfulness made a huge difference, and I felt supported every step of the way. I wouldn’t go anywhere else—Mark is a top man and a credit to his profession.

March 26, 2026
Unprompted review
Rated 5 out of 5 stars

Danielle is the best

Danielle is the best, she helped me with my remortgage and made the whole process nice and smooth with no stress at all. She is very kind, friendly and professional :)

March 13, 2026
Unprompted review
Rated 5 out of 5 stars

Exceptional personalised service

I was at a cross road in my life and needed specialised products and services that weren't on the high street.
The Bank Says No assisted me towards achieving my new start in life. I have used this company twice for my financial needs.
The level of service of this team is exceptional,bespoke showing care and responsibility from start to finish.
I would like to personally thank Bilal Awan, Pavinder Boparai, Mark Brazier and Samantha Jolley. The team worked tirelessly, to achieve my goal. The knowledge expertise and customer service is exceptional. 100% i would recommend look no further. Thank you all.

March 19, 2026
Unprompted review
Rated 5 out of 5 stars

Big appreciation to Mark, Sam & Faith!

Big appreciation to Samuel & Faith for your help, patience, and steady support throughout—it’s made a real difference and I’m very thankful!

But I have to give special recognition to Mark. The level of commitment, persistence, and hard work you’ve put into making this happen has been outstanding. I’ll be forever grateful for everything you’ve done for me!

Couldn’t have done it without you all—thank you so much!

March 19, 2026
Unprompted review
Rated 5 out of 5 stars

Amazing mortgage service!

Ashley has supported me throughout the whole process of my mortgage application. He never made anything difficult for me. I was surprised to receive a mortgage offer within few days. I am extremely happy with the service and do recommend Ashley from when the bank says no! Please don’t think twice!

March 1, 2026
Unprompted review
Rated 5 out of 5 stars

Great team, Professional and knowledgeable

The team at WTBSN gave me hope when I thought to give up and wait another 6 months as I initially got refused by Halifax and thought my last result would be a off high street lender but they knew which bank would accept me and got me a deal with a high street lender I can’t thank them enough.
Danielle and Rachel communicated with me through the whole process which made me know I was in the right hands.

I’d recommend highly giving them a call in any situation you in, if there is a way you can get a mortgage they will be the ones to make it happen for you.


March 13, 2026
Unprompted review

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