alderrose.co.uk 

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See what reviewers are saying

Rated 5 out of 5 stars

Brilliant service I received from Gus and Naheela. I needed funds to renovate and consolidate some debts. They were both amazing and efficient when it came to discussing all options. Would definat... See more

Rated 5 out of 5 stars

Thank you so much to both Mark & Beckie for all thier fantastic help obtaining our mortgage. Every step of the way they have been nothing but helpful,informative and understanding. They made sure we... See more

Rated 5 out of 5 stars

All the team at WTBSN have been great throughout the mortgage application process. Thankyou to Rachel, Samuel b, faith and Sam Jolley. Everyone that we dealt with were very helpful and easy to talk... See more

Rated 5 out of 5 stars

I had a very complex re-mortgage and Sam Burgess was an absolute legend as she kept me calm during a very stressful time when I had to ask for an increase in my offer from the provider. She passed me... See more

Company details

  1. Mortgage Broker
  2. Financial Consultant
  3. Insurance Broker

Written by the company

When the Bank Says No is team of professional mortgage and insurance brokers, dedicated to helping our clients achieve the finance they need to buy their home. Founded by our parent company Alder Rose Mortgage Services Ltd, we were born out of a desire to support people – no matter the complexity of their situation. Instead of sending more challenging cases to other brokers where we had no control over their experience, we wanted to be there for everyone – every time. Our mission? We’ve heard them all before, so let’s just tell you why we’re here and what we do well. Straight-up; no gloss, hype, or marketing lingo. We find mortgages for our customers, and give them the right advice first time. “When the bank says no – we say Yes“ People get rejected by lenders every day – that doesn’t mean you’re a bad person, though it can sometimes make you feel that way. Confused by free online services that can’t cope with real life situations, and stressed by the months you’ve wasted waiting, it can feel like there’s no one there to help. But we’re here to clear things up, and explain what solutions are out there.


Contact info

All reviews

(496)

243 reviews in the last 12 months

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Rated 5 out of 5 stars

Great service

Great service, unbelieveable prompt and effcient. Very friendly and informative. Nilha, Gus and Asheligh all amazing

January 28, 2026
Unprompted review
Rated 5 out of 5 stars

Mark Brazier has been excellent

Mark Brazier has been excellent! I highly recommend using him! He got the mortgage for me! Made a dream into reality! Thanks so much! Excellent service, professional, efficient and honest!

January 27, 2026
Unprompted review
Rated 5 out of 5 stars

When my bank did say no hsbc I rang…

When my bank did say no hsbc I rang when the bank says no and Ashley and his team made buying my first home possible , even though the first one fell through due to leased roof space solar panels , they were very quick and when I found this property , was very smooth and completed in six weeks , very impressive and communication is second to none , kept me updated every step of the way , five star service from beginning to end . What an a amazing company and team

January 23, 2026
Unprompted review
Rated 5 out of 5 stars

Excellent service

After struggling with high street lenders, WSBN helped me get multiple mortgage offers. The service was excellent, Mark was helpful and provided much needed guidance throughout the process.

December 10, 2025
Unprompted review
Rated 5 out of 5 stars

A great and simple service

So easy to deal with always there to answer any question you Ashley dealt with us firstly and got everything in place and Rachel was the one who got us over the finish line with our mortgage.Sam was the one who sorted out insurances and made it a simple process.

January 21, 2026
Unprompted review
Rated 5 out of 5 stars

Best mortgage appt! Would use advisor Mark Brazier again.

My Mortgage advisor Mark Brazier has been fantastic from start to finish! I’ve been very happy with every aspect of the service. Everything has been explained clearly, Mark is extremely knowledgeable and his communication was excellent. I felt fully supported throughout. The whole process was smooth and completely stress-free. I would happily use Mark again, and wholeheartedly recommend him.

January 17, 2026
Unprompted review
Rated 5 out of 5 stars

Incredibly helpful and understanding

Incredibly helpful and understanding, got me further in under 2 weeks then another broker did in a few months and I now have a purchase going through! Massive thanks to Lucy and Rachel, highly recommended! Really impressed with the level of human customer service and responsiveness! Thank you!!

January 14, 2026
Unprompted review
Rated 5 out of 5 stars

Absolutely 5 star service

Absolutely 5 star service. Above all communication is excellent, Lewis and the team are so helpful and genuinely care. Would highly recommend.

January 12, 2026
Unprompted review
Rated 4 out of 5 stars

4 star in handling case

4 star in handling case - easy to contact even worked close to the seasonal holidays. Very impressed- high knowledge of product and was a dream every step of the way.

January 2, 2026
Unprompted review
Rated 5 out of 5 stars

Mayank & Rachel are amazing

I want to say a huge thank you to Mayank & Rachel for making this application process so stress free, Mayank was there straight away whenever out situation changed to be able to sort figures etc and answer any questions we had, we then had Rachel who has got the patience of a saint, nothing was ever too much and she was so reassuring and eased my mind through the whole process. I can’t thank you both enough, I really appreciate everything

December 30, 2025
Unprompted review
Rated 5 out of 5 stars

A great achievement

Ashley and Rachel did very well to find me a mortgage as previous brokers had failed to do so given my difficult situation. They were friendly, polite and communicated frequently. The only minor issue was sometimes the documents I sent didn't go through on the app and I sometimes received text messages saying I needed to complete a task when I had already completed it. But overall they really did a great job and I would recommend them to anyone.

December 29, 2025
Unprompted review
Rated 5 out of 5 stars

5*WTBSN

5*
Fantastic service very professional and patient with me.
Explained and got back to me quickly with any queries I had.
I would like to thank the team
For their help

December 22, 2025
Unprompted review
Rated 5 out of 5 stars

Amazing saved the deal

Well I was about to give up on a property I bought at auction when the finance fell through on the last minute but Naheela & Gus was determined to get me a mortgage worked none stop back and forward with myself and the lenders got me a mortgage deal sealed within just a couple of days with a backup mortgage they had in mind absolutely brilliant team and amazing people I couldn’t thank youse enough.
Thanks once again
Jason Parkington

December 18, 2025
Unprompted review

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