Alford Plumbing and Heating Reviews 237

TrustScore 5 out of 5

4.9

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Review summary

Created with AI, based on recent reviews

Looking at 54 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the excellent service, highlighting the professionalism and efficiency of the team from the initial phone call to job completion. Many people appreciate the helpful, friendly, and courteous staff, including both the back office and the engineers who perform the work. Reviewers frequently mention that engineers are punctual, tidy, and explain the work clearly, often going the extra mile to ensure satisfaction. However, some customers also noted an instance where they were charged for a service even though the issue resolved itself before the engineer arrived. A few other people also felt that the job description regarding qualified engineers was not entirely accurate, as a subcontractor performed the work.

What people talk about most

Service

Consumers consistently report positive experiences with the service, highlighting its reliability,... See more

Staff

People report positive experiences with staff, consistently praising their professionalism, knowledge, and... See more

Reviews shaping this summary

Rated 5 out of 5 stars

You wont find a more professional and considerate company than Alford. From the first phone call to a job very well done, it's a flawless process that the Alford team should be very proud of. Truly g... See more

Company replied

Rated 5 out of 5 stars

The Team at Alford plumbing and heating have been great. They installed a new electric boiler and hot water tank, refitted a bathroom, completed an electrical safety check and sorted the remedial wor... See more

Company replied

Rated 5 out of 5 stars

They arrived as per appointment, the 2 young engineers were courteous, polite and took pride in their work. they explained exactly what they were doing and advised us of the changes necessary as the... See more

Company replied

Rated 5 out of 5 stars

This was the first time I had used Alford Plumbing and Heating and was extremely pleased with the choice. Having had a boiler issue, they were able to attend promptly and resolve the fault quickly and... See more

Company replied


Company details

  1. Boiler and Heating Service
  2. Plumber

Information provided by various external sources

New Worcester Bosch Boilers, Boiler Servicing and Repairs in Southampton Which? Trusted Trader and Worcester Accredited Installer; your local heating experts. Whether you are looking for a new boiler, boiler servicing, or boiler repairs; Alford Plumbing and Heating is able to provide the expertise to provide a prompt and reliable service. Boiler finance available with no deposit, and 0% finance! Boiler Services: Buy a boiler / Installations Boiler Finance Servicing Repairs


Contact info

4.9

Excellent

TrustScore 5 out of 5

237 reviews

5-star
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1-star

No history of asking for reviews

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Replied to 100% of negative reviews

Typically replies within 24 hours

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Rated 5 out of 5 stars

Toilet flusher repair

From the request they were quick to respond and resolved the issue with the downstairs toilet promptly. I was kept well informed and the area was kept clean at all times.

November 25, 2024
Unprompted review
Alford Plumbing and Heating logo

Reply from Alford Plumbing and Heating

Thanks for the review Thomas :)

Rated 5 out of 5 stars

We regularly use Alford Plumbing &…

We regularly use Alford Plumbing & heating for our portfolio servicing & safety inspections. Excellent , reliable and professional service . Highly recommended.

Broadoak Property Management

November 15, 2024
Unprompted review
Alford Plumbing and Heating logo

Reply from Alford Plumbing and Heating

Thank you so much for this Martin, we really appreciate your business!

Rated 5 out of 5 stars

Highly recommend

Had Alford Plumbing back to service our boiler 1 year on from them installing our new heating system. Highly recommend. Really professional, knowledgeable and friendly. Work was carried out to a very high standard.

October 22, 2024
Unprompted review
Alford Plumbing and Heating logo

Reply from Alford Plumbing and Heating

Thank you so much for the review :)

Rated 5 out of 5 stars

Competitive price, competent engineers!

We were fortunate to find this company when we desperately needed a gas boiler replacement, they were competitive in price and competent in installation. All promptly done . Thank you.

October 11, 2024
Unprompted review
Alford Plumbing and Heating logo

Reply from Alford Plumbing and Heating

Thank you so much for the review :) we appreciate your business!

Rated 5 out of 5 stars

Boiler services

I have used the team from APH for a number of years and they are always professional. After our usual annual service reminder Phil arrived and carried out the work at the appointed time. Work is carried out quickly and tidily. Highly recommended.

October 4, 2024
Unprompted review
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Reply from Alford Plumbing and Heating

Thanks so much for your review :)

Rated 5 out of 5 stars

Honest & Reliable Company

Boiler service was due and from the get go it was a pleasant experience.
Received a message to remind me it was coming up. I simply rang to book a date that suited me and it was booked.
Engineer arrived on time and was polite and friendly.
Boiler was serviced with no mess and no fuss. I would highly recommend the whole team at Alfords.

September 23, 2024
Unprompted review
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Reply from Alford Plumbing and Heating

Thank you for your lovely review :) we really appreciate your time and custom :)

Rated 5 out of 5 stars

Alford Plumbing and Heating are…

Alford Plumbing and Heating are courteous and reliable. They also contact tenants directly to arrange mutually agreed appointments. I highly recommend them for peace of mind

September 19, 2024
Unprompted review
Alford Plumbing and Heating logo

Reply from Alford Plumbing and Heating

Thank you so much for your lovely words, we really appreciate your custom :)

Rated 5 out of 5 stars

Just booked a service around 6 weeks in…

Just booked a service around 6 weeks in advance. Second time I've used them. They turn up when they say they will and give me a ring or a text to let me know they're on their way 15/20 minutes prior to arriving. Got the annual service done without any drama.

September 9, 2024
Unprompted review
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Reply from Alford Plumbing and Heating

Thanks Jim, we really appreciate you taking the time to review our services :)

Rated 5 out of 5 stars

Reliable and very helpful.

Reliable and very helpful, Alford Plumbing installed our boiler and have serviced it every year, would not go anywhere else.

September 8, 2024
Unprompted review
Alford Plumbing and Heating logo

Reply from Alford Plumbing and Heating

Thanks so much Freda, that's lovely of you to say :)

Rated 5 out of 5 stars

Brilliant

Tyler from Alford was brilliant in diagnosing and solving the problem that another boiler company had created and could not solve themselves. His expertise encompassing boilers, central heating, underfloor heating and solar panels was needed for a large complex installation like mine. I would definitely recommend Alford. Thank you.

August 15, 2024
Unprompted review
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Reply from Alford Plumbing and Heating

Thank you Mary, such a lovely thing to say. I'll pass on to Tyler!

Rated 5 out of 5 stars

Prompt Service

Efficient, prompt and helpful staff in response to recent plumbing problem.

August 9, 2024
Unprompted review
Alford Plumbing and Heating logo

Reply from Alford Plumbing and Heating

Thank you for the review Hugh, we appreciate your time :)

Rated 5 out of 5 stars

Exceptional Service

Delighted with every aspect of the service from Alford Plumbing. From the survey to finished boiler replacement we found the whole team efficient, helpful and friendly. Great communication throughout, thoroughly professional with great attention to detail. Completed on time and everything left tidy - couldn't have asked for more

July 5, 2024
Unprompted review
Rated 5 out of 5 stars

Trusting Company

This company is amazing responds quickly to your request. Always looks after you as a customer no job too big or too small.

May 30, 2024
Unprompted review
Alford Plumbing and Heating logo

Reply from Alford Plumbing and Heating

Thank you for taking the time to write your review Christine, we really appreciate it :)

Rated 5 out of 5 stars

Few and Far between

Right from the outset the professionalism, knowledge of task and helpfulness was brilliant. We were a bit apprehensive and unsure what we wanted. You get a visit from the business owner who openly shares his expertise, experience and opinion. We were really clear about which way to go after his visit. The office were very good too, the quotation was detailed and very fairly priced. You get a lot of support the whole way through the process, texts to inform when the engineers are arriving and who's coming. We had 3 engineers/technicians arrive, the lead engineer was brilliant, they were tidy, excellent workmanship, didn't keep disappearing, smoke or swear, they were considerate to the area and our neighbours. All these things are as important as the cost and quality of the task. It's great when you find a business like this, they are few and far between!!

May 30, 2024
Unprompted review
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Reply from Alford Plumbing and Heating

Thank you so much for this fantastic review Anthony, we appreciate it as well as your custom :)

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