Alkareemlondon Reviews 118

TrustScore 4.5 out of 5

4.7

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Review summary

Created with AI, based on recent reviews

Looking at 71 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the high quality of the products, particularly the abayas and hijabs, noting their premium materials, beautiful craftsmanship, and luxurious feel. Many consumers express satisfaction with the service, highlighting fast delivery and overall positive shopping experiences. However, some customers also noted issues with customer service, mentioning unresponsiveness to emails, difficulties with exchanges, and problems with product quality control, such as missing beads or incorrect colors compared to online descriptions. A few people also experienced issues with orders, including missing items or faulty stitching.

What people talk about most

Product

Customers had positive experiences with product quality. Many reviewers praise the beautiful abayas and... See more

Quality

Clients share positive opinions on quality, with many praising the outstanding fabric, modest designs, and... See more

Customer service

People report ambiguous experiences with customer service. Many customers praise the incredible, top-notch,... See more

Order

Customers consistently note ambiguous experiences with order. While many reviewers express satisfaction,... See more

Service

Consumers find service to be positive. Many reviewers consistently praise the amazing and top-notch service,... See more

Reviews shaping this summary

Rated 5 out of 5 stars

I’ve been shopping with Alkareem for a while now, and honestly, their customer service is amazing. They always respond quickly, are super helpful, and make sure everything goes smoothly with my or... See more

Rated 5 out of 5 stars

I’m a jersey hijab girl from the beginning and I’ve tried sooo many, but the al Kareem ones quality, colour and size is just perfection. The range of colours are soo wide and soo stunning. I have 10 a... See more

Rated 5 out of 5 stars

Al Kareem always exceeds expectations with their abayas. I’m always coming back to see their new collections. So far I have got 4 abayas from them, all of them have been perfect, I have not been disap... See more

Company replied

Rated 5 out of 5 stars

Amazing products! First time buying modal hijabs and I am in love! Delivery was fast, I had an issue with one product in which they responded to quite quickly and offered an alternative which I was ve... See more


Company details


Contact info

4.7

Excellent

TrustScore 4.5 out of 5

118 reviews

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Replied to 100% of negative reviews

Typically replies within 1 week

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Rated 5 out of 5 stars

Amazing abaya especially the Arwa and…

Amazing abaya especially the Arwa and Arwa kids!! Super flattering and delivery was reliable

February 13, 2025
Unprompted review
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Reply from Alkareemlondon

Thank you so much! We're delighted to hear that you loved the Arwa and Arwa Kids abayas! So glad you found them flattering and that the delivery was smooth. We truly appreciate your support!

Rated 5 out of 5 stars

Layla dress

Beautiful Layla dress my daughter loves it cannot wait to wear it. Amazing service helped me obtain the matching bow to the dress as well could not ask for a better service.

February 13, 2025
Unprompted review
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Reply from Alkareemlondon

Thank you so much! We're so happy to hear that your daughter loves the Layla dress! 💕 It was our pleasure to help you find the matching hair bow—nothing makes us happier than ensuring you have the perfect set. We truly appreciate your kind words and support

Rated 5 out of 5 stars

Perfection at its best

Excellent customer service delivered my products the next working day and that put a smile on my daughter face
highly recommended unique high quality abayas always order from here and will continue to do so
May allah bless your business with success and barkat

February 4, 2025
Unprompted review
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Reply from Alkareemlondon

Thank you so much for your kind words! We're delighted to hear that our fast delivery brought a smile to your daughter's face. Providing excellent customer service is always our priority, and your continued support truly means the world to us. Ameen to your beautiful du'a—may Allah bless you abundantly! 💕✨

Rated 1 out of 5 stars

I Awful Customer Service – Completely Ignored such a disappointing experience…

I had such a disappointing experience with Al Kareem London. I ordered the Amour abaya in teal a few months ago and made sure to follow the size guide on their website. When I finally opened it, I realised the sizing was completely off, even though I ordered according to their instructions.

I contacted their customer service and provided everything they asked for—photos, delivery details, and proof that the abaya was unworn and still in its original packaging. Instead of helping, they kept fobbing me off, hiding behind their exchange policy, even though the mistake was on their end. After weeks of back and forth, they eventually just stopped replying to me.

It’s honestly shocking how unprofessional they’ve been. A business that refuses to take responsibility for its own mistakes and ignores customers when there’s a problem is not one I’d ever buy from again. Avoid!

January 7, 2025
Unprompted review
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Reply from Alkareemlondon

We’re sorry to hear about your experience. However, after reviewing our records, we have been unable to locate your order as you have not provided an order number, full name, or address. Without this information, we are unfortunately unable to verify your purchase or assist further.

Additionally, as stated in our returns policy, we allow a specific timeframe for returns and exchanges. Since you mentioned ordering several months ago, this falls outside our policy’s return period. We always strive to provide accurate sizing information and excellent customer service, and we regret that we couldn’t resolve this for you.

Rated 5 out of 5 stars

The best and highest quality abayas!!

The best and highest quality abayas!!! Have the hira abaya and the roya abaya and both are so beautiful and such good quality, the hira is definitely my favourite!! It's such a lightweight breathable material, and the beadwork is stunning and is amazing quality, i've worn it multiple times and every time someone compliments it!!!

November 25, 2024
Unprompted review
Rated 5 out of 5 stars

Madinah Abaya

Ordered the beautiful Madinah abaya.
After the initial parcel was lost by Royal Mail, Al Kareem quickly dispatched a new shipment which arrived the very next day.
Great customer service and item. Lovely, soft and lightweight fabric, with a generous fit.
Will be ordering again ☺️

October 10, 2024
Unprompted review
Rated 5 out of 5 stars

Love it

Love it! I have ordered many abayas. Never disappointed about quality or service. Very helpful staff.

October 4, 2024
Unprompted review
Rated 1 out of 5 stars

Beads fell off and it looks cheap now

Beads fell off and it looks cheap now. Expensive for what your getting

June 11, 2024
Unprompted review
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Reply from Alkareemlondon

We apologise for the damaged abaya you received. All of our abayas are crafted with high-quality materials. If the beads have come loose, kindly email us your order number, and we'll arrange a replacement for you.

Rated 5 out of 5 stars

STUNNING ABAYAS

I JUST RECEIVED MY SECOND ORDER. THE ABAYAS ARE ABSOLUTELY AMAZING
THE QUALITY OF THE The MATERIAL IS SO SOFT, THE COLORS ARE GORGEOUS
I HAVE RECEIVED SO MANY COMPLIMENTS ON THEM .
HIGHLY, HIGHLY RECOMMEND AL KAREEM

August 22, 2024
Unprompted review
Rated 5 out of 5 stars

The Abaya is lovely

The Abaya is lovely, when I asked for quick shipping in time for a wedding, they were very helpful and accommodated my request. I will definitely be buying again!!

August 16, 2024
Unprompted review
Rated 5 out of 5 stars

Amazing products

I’ve brought so many abayas from Al Kareem and they have never failed me. The quality is amazing and they are just beautiful. I definitely recommend!!

August 5, 2024
Unprompted review
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Reply from Alkareemlondon

We don't compromise on quality, and we're glad you noticed. We also strive to make our products as affordable as possible. Thank you for supporting us! We appreciate your feedback and are delighted that you love our abayas.

Love from Alkareem :)

Rated 5 out of 5 stars

I came across their page on Instagram…

I came across their page on Instagram and was instantly sold on their JANNAT abaya in white! It arrived super fast, with no issues at all. I’ve received so many compliments whilst wearing it out and about. It’s great quality, i’m thinking of purchasing the same in black!

August 4, 2024
Unprompted review
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Reply from Alkareemlondon

Our Jannat abaya is one of our most popular and eye-catching designs. We're thrilled that you like it! Thank you for supporting us—we truly appreciate your feedback.

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