Would have been higher if I hadnt had such a misleading process in the first place. I just wanted to order one item, and I was tricked into subscribing/membership which I didnt want. Getting my money... See more
Company replied
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
Would have been higher if I hadnt had such a misleading process in the first place. I just wanted to order one item, and I was tricked into subscribing/membership which I didnt want. Getting my money... See more
Company replied
Nothing much, just that i wasn't even ready to order any products recently then the company deducted a certain amount of money in my account without my approval. So that made me very mad because I ha... See more
I’m so grateful for the support I received. The team was quick to respond, very friendly, and resolved my issue in no time. Their professionalism is greatly appreciated.
I was paying for something I did not order via a monthly fee. I discussed this with Sarah who has arranged a return of payments and cancelled the card debit.
Hasn’t replied to negative reviews
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Nothing much, just that i wasn't even ready to order any products recently then the company deducted a certain amount of money in my account without my approval. So that made me very mad because I have plans for that money.
She was able to help me with my concern and she was very nice and accommodating.
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.
Learn more about other kinds of reviews.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.