Allél Reviews 104

TrustScore 1.5 out of 5

1.3

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Rated 1 out of 5 stars

At Bare Aesthetic it was not great the owner couldn’t do touch up for my treatment of Botox WICH in the first treatment I had. She told me no it was a mistake after had spent almost 3000 dollars. She... See more

Rated 1 out of 5 stars

These products are ridiculously expensive and the treatment plan - at least for me - had several steps and different products that needed to be purchased. I went with the first round of products for m... See more

Rated 1 out of 5 stars

I thought waiting Weeks to talk to someone to review the report and adding products to a cart was awful. I spent almost 40 minutes on the phone when I could have read the report myself. The report sho... See more

Company replied

Rated 1 out of 5 stars

I bought and used Allel products recommended to me by Sunny who called to advise me of my DNA skin results and what to add to my cart. I was supposed to receive a sunscreen, but received an ext... See more

Company details

  1. Cosmetics Industry

Information provided by various external sources

For the first time in a billion-dollar industry, ALLÉL provides a journey within to find your key drivers in aging. By taking the unique ALLÉL Power of Prediction® DNA test, your individual skin concerns are identified and matched with our dermatologic...


Contact info

  • Strandvägen 5B, 114 51, Stockholm, Sweden

  • allel.com

1.3

Bad

TrustScore 1.5 out of 5

104 reviews

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Rated 1 out of 5 stars

At Bare Aesthetic it was not great the…

At Bare Aesthetic it was not great the owner couldn’t do touch up for my treatment of Botox WICH in the first treatment I had. She told me no it was a mistake after had spent almost 3000 dollars. She screamed she is the owner I will never return to this office bad behavior

April 15, 2026
Unprompted review
Rated 1 out of 5 stars

Beware of Alle

Beware of Alle, their product offers are a SCAM. Purchased the credit cards for services and found out that customer service told me that I'm unable to use them. I told the rep that is Alle selling products for a scam. He said, YES!! Don't purchase the credit card unless you want to throw away your money.

October 3, 2025
Unprompted review
Rated 1 out of 5 stars

I bought and used Allel products…

I bought and used Allel products recommended to me by Sunny who called to advise me of my DNA skin results and what to add to my cart.
I was supposed to receive a sunscreen, but received an extra foam cleanser and eye cream instead as they were out of stock.
After I emailed advising that the Sunscreen was not in my package I was promised a delivery once back in stock free of charge but nothing yet.
I have emailed in regards to this on the 22nd May 2021 but no response.
I am really not sure why these products cost as much as $4000 as my results weren't extraordinary even though I followed all steps daily as advised.
I felt as if I was pressured into buying these and felt extremely awkward when asked to add item to my cart and enter my card details.
I know that it was my own doing but it is a very clever way to sell something that does not need to cost so much. Cosmetic treatments provide guaranteed results and cost less.

September 6, 2021
Unprompted review
Rated 3 out of 5 stars

My consultation was pleasant

My consultation was pleasant, very interesting and informative. This was also a sales pitch. I was told what to put in my sales cart and told I could contact customer service within 24 hours to change or cancel my order. I emailed my cancelation of the order the next morning and received an acknowledgement of my email. No further action, contact or cancellation, was taken and my order and my CC were processed, $4100. My vanity would love to use the products, my budget won't let me.

December 23, 2020
Allél logo

Reply from Allél

Thank you Kim for your review. I contacted our US reseller about this and I need your help. I understand the order you refer to is Order 3399 from the 18th of November 2020. Our reseller has a mail from you received on the 17th of December but can't find the mail you refer to earlier than that. It would be great if you had the possibility to provide me with a copy of the mail sent or other info that could help me finding the mail. (Such as timestamp and addressee.) I'll send you my personal email.

Best regards
Jonas Melander
COO Allél

Rated 5 out of 5 stars

ALLEL - WONDERFUL.

Thank you for the appraisal I was given by one your Team Doctors/Consultants. I found the report was performed very inteligently and the information he provided were exceptional and close to the truth. I thank you again for the service you provided and I feel that the Gentleman who performed the Reporting of the Results should be given a pat on the back. Well done - you have yourself a customer here.

The only question I have is where is my report - I have not received it yet? Sorry Elin Hantler.

November 26, 2020
Rated 5 out of 5 stars

It was my pleasure speaking to my agent

It was my pleasure speaking to my adviser today; to go over my DNA for skin care. I’m excited to start my new adventure into a new avenue of skin care. As soon as I receive my products; I will trash all my lotions and facial cream; that has done nothing for me; except empty my wallet.

November 23, 2020
Rated 5 out of 5 stars

aging gracefully ~

Partial to anything "Svensk" I was referred to Allel by a client. I am intrigued by the science, excited to try products for the first time~ will report on results!
my lab expert Benjamin was professional and kind and easy to speak with~

November 18, 2020
Rated 1 out of 5 stars

Unfortunately most of the products have…

Unfortunately most of the products have a fragrance/scent to them. I was told they did not. I like the product but am unable to use fragrance as I'm allergic to it. I have tried to reach out to return the products and still have not heard back from anyone. Trusting they will honor the return as I have only had the products a few days.

November 15, 2020
Allél logo

Reply from Allél

Thank you Tory for your review. I have been in contact with our US reseller at the time and they claim you were fully refunded on the 12th of December. Can you confirm that please?

Best regards
Jonas Melander
COO, Allél

Rated 5 out of 5 stars

I have been using the Allel products…

I have been using the Allel products for a little over 2 months now and absolutely love the products. At 57 I realize that the results will be a little slower than if I were younger. But I am loving what I am seeing so far. Looking forward to seeing the results in the coming months.

November 13, 2020
Rated 5 out of 5 stars

I am so excited to have received my A2…

I am so excited to have received my A2 cream. It is like nothing else on the market in the skin care line. And the eye cream is incredible. Thank you Allél for making an incredible skin care line for us, specific to our skin type. Grateful and thankful to you.

November 12, 2020
Rated 5 out of 5 stars

Was skeptical at first but the brand is…

Was skeptical at first but the brand is really great. Wish it was less expensive but it does really last for ages that it kind of evens out in the long run. Just got my second batch and I haven’teven finished first one yet. It has been 7months now. Also I notice my pigmentation has lessened eventhough it is not meant to get rid of it. I do wish they had a product targeting pigmentation specifically as I believe it would really work. Super that the brand is Vegan too!

November 10, 2020
Rated 5 out of 5 stars

My skin is so ridiculously sensitive

My skin is so ridiculously sensitive, dry, eczema, I had almost given up trying to find creams I don’t react to. I had reviewed a number of potential skin DNA sites and this one had the most appropriate SNPs analysis for the areas I was interest in. It also really helped that the Allél team were so helpful and friendly. I spoke with Sivana who went through the background, checked I was okay, any questions and reviewed my results; part was not a surprise, another part was really helpful in understanding so definitely good to do. Sivana has really good knowledge, is so friendly, approachable with a great attitude. It was more like a conversation with a friend. I have started using the products, only a few days in, so very early days, but so far I love them! Simple and quick to apply. My skin feels so soft and I only need to use small amounts. Really hoping it continues. Thanks Sivana and Allél!

October 21, 2020
Unprompted review

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