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These products are ridiculously expensive and the treatment plan - at least for me - had several steps and different products that needed to be purchased. I went with the first round of products for m... See more
I thought waiting Weeks to talk to someone to review the report and adding products to a cart was awful. I spent almost 40 minutes on the phone when I could have read the report myself. The report sho... See more
Company replied
I bought and used Allel products recommended to me by Sunny who called to advise me of my DNA skin results and what to add to my cart. I was supposed to receive a sunscreen, but received an ext... See more
Company details
Information provided by various external sources
For the first time in a billion-dollar industry, ALLÉL provides a journey within to find your key drivers in aging. By taking the unique ALLÉL Power of Prediction® DNA test, your individual skin concerns are identified and matched with our dermatologic...
Contact info
Strandvägen 5B, 114 51, Stockholm, Sweden
- allel.com
1.3
Bad
104 reviews
No history of asking for reviews
This company hasn't invited their customers, so reviews may not be representative
Hasn’t replied to negative reviews
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Whole thing is a scam!!
Whole thing is a scam!!! Don't waste your time or money!
they make you believe you pay for "DNA" test to find out how your skin age but
in reality they don't provide you with any actual DNA report , they set up an appointment over the phone to tell you your results over the phone but over the phone they are trying to make you buy their products , anyone can tell you anything over the phone any results, there is no email wit DNA test report or any proof that it was done. They will promise to send it to you when you buy something and at the end there is nothing.SCAM BE AWARE!!! STOP lying by posting false response NO YOU HAVENT SEND ME ANY E-MAILS with DNA reports on May 11 or any other day!!!
May 12, 2020
Unprompted review
Reply from Allél
Dear Elena,
We are sorry you feel we did not meet your standards.
However, we fulfilled all the services we promised.
If you take a closer look, you will find in your inbox the report sent to you on the 11th of May, the same day of your complimentary Results Overview call.
We have thousands of costumes that have successfully undergone the process we offer. All of which are very much content with it.
Please reconsider the bad review by looking at the facts:
- We shipped the product as promised.
- You sent it back to our lab in Sweden
- Our lab sequenced your DNA and created your skin profile.
- We explained your profile at the overview call and recommended you the best, most effective skincare routine for your needs.
Edit 2020-12-29 by Jonas Melander, COO Allél
I will only adress the questioning of our DNA tests. You can visit the Dynamic Code page https://www.dynamiccode.com/en/ and fill in your test id. You will not get your result but you will get the message that the results from this test has been provided to Allél.
Still you might think Dynamic Code is some kind of fake site, but it is not. Dynamic Code is a spin out from the Swedish National Forensic Center and they are registered and accredited by SWEDAC. (https://search.swedac.se/en/accreditations?s=Dynamic+Code) You can also read their quality policy here https://www.dynamiccode.com/en/customer-service/dynamic-code-quality-policy.
Age defying solution just for me
The product was outlined thoroughly. The representive was professional and respectful as he outlined the results and the way ahead to solve the concerns that I had. I can't wait to start the process and experience the results of healthy looking skin.
May 12, 2020
Unprompted review
Reply from Allél
Thank you for the kind words Dawna.
We appreciate it very much.
I thought the sales discussion was…
I thought the sales discussion was very well done . I do think the products are very expensive . Many efforts were made to accommodate me however .
May 10, 2020
Unprompted review
Reply from Allél
Thank you for the kind words Sarah.
We appreciate it very much.
Josef was very friendly
Josef was very friendly, informative and knowledgeable, and helpful. Highly recommend.
May 10, 2020
Unprompted review
Reply from Allél
Thank you for the kind words Lin.
We appreciate it very much.
Allel review
The person I spoke to was knowledgeable and polite and personable. Call was occasionally glitchy but otherwise he was easy to understand. The info I received was helpful but the products are incredibly expensive in my opinion.
May 8, 2020
Unprompted review
Reply from Allél
Thank you for the kind words Tracy.
We appreciate it very much.
I had a very positive experience
I had a very positive experience. Very informative and thorough as well as patient and kind.
May 7, 2020
Unprompted review
Reply from Allél
Thank you for the kind words Angelique.
We appreciate it very much.
Love the scientific approach here.
Love the scientific approach here.
The results that I got from my DNA test revealed that I was going about my anti-aging skin care all wrong way for my DNA.
Since using the C series which was indicated by my results all my skin issues have resolved.
Thank you!!
May 6, 2020
Unprompted review
Reply from Allél
Thank you for the kind words Celia.
We appreciate it very much.
The science and knowledge
The science and knowledge shared by Allel was very enlightening. I thoroughly enjoyed learning and found the conversation impactful, motivating and enjoyable.
May 6, 2020
Unprompted review
Reply from Allél
Thank you for the kind words Jeanette.
We appreciate it very much.
Great customer service .
April 29, 2020
Unprompted review
Reply from Allél
Thank you for sharing your experience with our Costuerm Service Team.
It warms our hearts to know you feel this way.
I haven't received my products yet
I haven't received my products yet, but I was provided enough information that I feel good about my purchases.
April 27, 2020
Unprompted review
Reply from Allél
Thank you for sharing your experience with us E.
We appreciate your kind words.
DNA Review
Even though I have not received the products yet, DNA discussion was very interesting, and Sunny was a pleasure.
April 24, 2020
Unprompted review
Reply from Allél
We are delighted to hear you enjoyed your consultation call and found it instructive.
Thank you :]
Reply from Allél
Thank you Shannon.
We appreciate your review and wish you a fabulous experience with the products you ordered.
I was very pleased with the experience
I was very pleased with the experience. Sunny is a very congenial spokesperson. I look forward to receiving my results! Thank you.
February 20, 2020
Unprompted review
Reply from Allél
Thank you Gigi, it is a pleasure to have you as a customer.
We are delighted we could be of assistance.
Excellent
Excellent service and fast response
The time that you guys take to help people like me I will be forever grateful for that :-)))
February 16, 2020
Unprompted review
Reply from Allél
Thank you for the kind words Joanna!
We are always available to assist :]
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